Ratings & Reviews for Samsung undefined

Broke twice in less than 2 years

Purchased both the washer and dryer. In less than 2 years, we've had to repair the washer twice and the dryer once.

Wrong dimensions on website

I bought this washer and dryer because the specs say it is 27" wide. I already had to change my choice once because my first choice was 29" wide and my closet door is 28". When I received this washer and dryer, it was 28", not 27" like the ad states. Needless to say, I had to have someone remove the whole door facing on one side in order for it to fit. The washer also won't stay balanced.

Save your money!

Horrible product! Owned only six months and already broken. The drum and bearings completely fell apart. The whole machine was rocking so hard I thought it was going to tip over. Lowes AND Samsung have been completely useless and couldn't care less about customer satisfaction! I will NEVER buy another Samsung product. NEVER!

Stay away from this washer

Stay away from this samsung. Sold hour house and the buyers wanted the washer and dryer. Bought this washer for new house after having previous samsung for 3 years with no problems. What a mistake. Returned 1st one bc it was making an awful squeaking noise when going into a spin cycle. 2nd one sounded like it was tumbling rocks a month after we received it. Literally sounded like it might explode. Decided to give samsung one last try and returned it for a 3rd. On the first load, 3rd one began sq...

Love the washer, Lowes delivery not so much!

Washer and dryer came yesterday. Dryer is a steam dryer. Unless I don't know anything, you need water to create steam. Lowes delivery didn't hook up any water to the dryer, just plugged it in. Ran the first load in the washer this morning and the thing shakes like you wouldn't believe. You would think they would test this when installing. Unit is too heavy for me to move myself to level with the stacking drawer below the washer. Also noticed they didn't install all the parts on the washer...

Long term reliability poor

After four years our our 4.2 cu ft front load machine machine had a catastrophic break down. burning rubber black smoke poured out from a bent drum shaft/bracket/bearing. Samsung agreed verbally to pay for labor and sent out a local repair sgent. Once reporting back problem, Samsung refused to pay for any labor and would not offer any rebate or other resolution. The bent shaft problem can be seen on the web.

Dont buy samsung

Excessive mold issues, mold internally that you cant see unless you disassemble the drum. Major part failure at only 5 years, a know defect that samsung customer service ignores but knows very well. Look at the pictures. That is mold inside the drum, you cant see it unless you disassemble the machine. The corrode part has an inch thick of corrosion, finnally cracking. Repair was $400 by a technician so I had to do it myself. Do not buy a SAMSUNG. Look at the pictures, there is a pic of th...

Love this Washer

I love this washer. My cloths have never been cleaner.

Broke in two months

The washer vibrated excessively since we bought it, I tried leveling it a couple times and after running the calibration the water stopped flowing into the machine. This is two month after purchase. The only worse than this washer is Samsung customer service. The do not respond to you. They say they will, but in the end they do nothing. Luckily Lowes is willing to help.

Washer with steam and dryer

I have had three sets wash seals leak between 6mon.to a yea gears go bad boards go bad continually resetting i just got rid of my last set 2 weeks ago dryers are great never had a problem with any of them and dry super fast

DO NOT PURCHASE

The biggest waist of money me and my wife have ever spent. Samsung customer service is absolutely horrible. I will never purchase another Samsung product period. Our washer has been broken for 5 weeks now and the technician has been to the house 5 times replacing different parts. Samsung will not warranty out the washer and bring a new one in until the technician replaces and rebuilds the entire unit and it still doesnt work. The Samsung washer and dryer is only 6 months old. To pay that amount ...

Only 7 years old and have to trash it

We bought both the washer and dryer and paid upwards of $1900 for both. The washer has had to be repaired 4 times for various issues, the dryer 3 times. I take good care of my appliances and paid for what I thought was a good machine that would last as long as the cheap builder model they replaced. I was wrong. Now I am told the machine would cost over $1100 to fix so here I go to buy an LG which is the brand the tech recomended to me. He added that the life expectancy of the Samsungs is about 7...

Leave at the store!

Owned the washer and dryer set for 7 years. Replaced 3 heating elements and 2 drive belts. Between this and our Samsung refrigerator I advice every one to stay away from Samsung, even their phones. Bought the washer, dryer, and the fridge new when we moved and have had nothing but issues. Very disappointed.

Uncontrollable Vibration

Like many I've read here we have uncontrollable vibration and noise issues from the washer. It's leveled per instrucitons on a tile floor. All the packing screws are out. On spin up nothing but walking and screeching. We've tried rubber pads and mats but to no success. This is not just the last front loader, but the last Samsung ever for us. It's less than two years old. On top of that even though we let the door stay open to dry and use monthly cleaning tablets there is still mold buildup i...

Updated Review

When I last reviewed this dryer, I had very little positive to say about it. The tumbling continually turned any size sheets into a ball, and I would stand in front of the dryer during the entire cycle, unraveling the ball so the sheets would dry. The dryer was replaced by Samsung, and delivered again by Lowes. This dryer is a DREAM. Dries quickly. The steam function certainly removes/prevents wrinkling, although clothes do NOT come out looking ironed.

5 YEARS!!??

We purchased this product - Merlot Color - purchased both washer and drier December of 2010 - and loved it. It worked excellent until June of 2015 when the dryer stopped working. I had purchased the extended warranty but of course could not find the paperwork and couldn't find it - both Samsung and Lowe's told my husband they had no record of the Warranty. So we paid $300 for someone to come and fix the dryer - apparently it needed a belt. Then in December of 2015 the Washer stopped working ...

Hate This Washer!!!

I bought this washer a year ago and the main panel just started blinking. I called for warranty service and a month later my washer is still not fixed!!! The additional warranty does not work well with Samsung and I will not buy a major appliance again with Lowes!!

No power after 5 days of getting it??

Wanted one of these for so many years. Finally broke down and got the set. Dryer works well, but this washer…not so much! Had it delivered and did one load of laundry. Five days later I wanted to do another load. Hit the power button…nothing!! Hit it again, still nothing. Hold the power button for a few seconds and still no power. Walk away and 5 minutes later I hear it. It turned itself on all by itself! It must have selective power and goes on when it wants to. I tried unplugging it...

Dont Buy SAMSUNG

Bought this washer less than 18 Months ago and just had to spend almost 600.00 in repair costs. Took almost 3 weeks to get a Samsung authorized repair person to look at it.

Samsung front-loader washer with steam cycle

I PURCHASED A SAMSUNG HIGH-EFFICIENCY FRONT-LOADER WASHER WITH STEAM CYCLE. THE LETTERING CAME OFF AS I WAS LIGHTLY WIPPING THE CONTROL PANEL WHERE SOME DETERGENT HAD DRIPPED. I CALLED THE 800 # AND FOUND THAT I WOULD HAVE TO BUY A WHOLE NEW PANEL AT A COST OF $80. THEY DO NOT HAVE A DECAL TO FIX THE PROBLEM. SO NOW I DON'T HAVE ANY IDEA IF I AM WASHING WITH COLD, HOT, OR WARM WATER. ALSO THE LETTERING TO CHOOSE WHAT WASH CYCLE SELECTION IS WEARING OFF. IT IS UNBELIEVABLE THAT SAMSUNG WOULD ...