Ratings may include incentivized customer reviews.
What Customers Are Saying
The washer has a mix of positive and negative feedback. Customers praise its performance features like steam cleaning, energy/water efficiency, and quiet operation. They also like the large capacity, short cycle times, and ability to get clothes clean. However, many have experienced issues like leaks, vibration, and control panel failures. Concerns have been raised about the washer's durability and long cycle times. Overall, the product seems to have quality control problems that have led to reliability issues for some owners.
Customer review summary generated by AI, including incentivized reviews.Everything and more!!
Would Recommend[This review was collected as part of a promotion.] Been using for about a year and still works as if new!!!
From Samsung US
Clothes smell so fresh!
Would Recommend[This review was collected as part of a promotion.] I bought my Samsung front loading washer 10 months ago. With 6 children whom all play sports, I wash on average 3-4 loads of laundry per day. My Samsung does a wonderful job at keeping up with me. I also love it for washing comforters and bedding.
From Samsung US
Great different washing cycles
Would RecommendI have been using this for a year. This washer is great and have a lot washing cycles for different clothing and bedding types. Also great for pillows and duvets. Lots of room in the drum.
From Samsung US
Features very good
Would RecommendI brought washer , dryer on February 2018 I enjoy it
From Samsung US
Simply Awesome!
Would Recommend[This review was collected as part of a promotion.] This washer is absolutely awesome! It is so simple to use, quiet, has steam and cleans clothes perfectly. We couldn't be happier with our purchase. Thank you Samsung for another great product!
From Samsung US
Known defect in circuit board.
Would Not RecommendThere is a known defect with the circuit board. Samsung techs know within 2 min on the phone the board went bad, and even stated its a common repair. 150 for a new board, but samsung wont sell it to you, they require a 15 dollar home repair visit. Expect to spend 300 to 400 in repairs between 12 and 18 months when most go bad.
From 4-cu ft High Efficiency Stackable Steam Cycle Front-Load Washer (White) ENERGY STAR Sweepstakes
What a Mistake
Would Not RecommendLess than two years Old and replaced bearings and shocks... Our Kenmore washer and dryer lasted 14 years. We are very disappointed. Oh, by the way.. the dryer needed a new belt and wheels for the drum around 9 months; making noise again so I better this this scheduled.
From 4-cu ft High Efficiency Stackable Steam Cycle Front-Load Washer (White) ENERGY STAR Sweepstakes
Fits our family needs
Would RecommendI bought the washer in July of 2017. I particularly like the options for soil/length of wash. I'm very happy with the quality.
From Samsung US
Hello lblomqui. I'm delighted to see that our washer has the specifications and quality you were looking for, enjoy it. ^Gaby
Very similar to what I had before. These washers only last for 8-9 years max. Maintenance however is very expensive.
From 4-cu ft High Efficiency Stackable Steam Cycle Front-Load Washer (White) ENERGY STAR Verified PurchaserSweepstakes
Washer is very loud!
Would Not RecommendThis washer is very loud! When the washer is on the spin cycle it sounds like a jet taking off. Also, during the spin cycle the machine vibrates loudly! The washer frequency gets out of balance during the spin cycle. Wjen not in use, you must keep the door open otherwise the washer smells terrible inside. This occurrs despite regularly running the clean function on the washer. I don't think the washer is getting the close clean b/c it does not use very much water. Sometimes clothes come out...
From Samsung US
Hello Dee P! Let me help you with this. I'll leave you a few links so you can follow the instructions on them. Noise (https://bit.ly/2QuRuZl), calibra...
Outdated Already
Would Not RecommendI bought this machine in summer 2015/2016. I find myself ready for an upgrade already in summer 2018. I chose this machine for its sanitize and allergen cycles and the vrt noise reduction tech. I like those features as well as the steam feature, unit size (can wash and dry king size down comforter) and the unique pleasant sounding sound alerts. I'm disappointed in the "smart care" not to be confused with "smart control" feature, the cycle save button which I have not used once, the delay end fe...
From Samsung US
Hi NurseKatherine, it's good to know you like many of its features, and I'd like you to contact us to work this around until we make it work for you a...
Waste of Money
Would Not RecommendI’ve had it for 2 years. I’ve had to set washes on bedding AND run twice with extra rinse to get a decent wash. It looks pretty, but the bottom line is, it’s just not a good washer.
From 4-cu ft High Efficiency Stackable Steam Cycle Front-Load Washer (White) ENERGY STAR Sweepstakes
Hey Portia! I can help you with this! To improve the performance of your washer, please check out this link: https://bit.ly/2ORNIr9 ^Penny

Really quiet
Would RecommendReally nice washing machine. I love how quiet it is and the steam option. Would definitely recommend for anyone looking for a new washer.
From 4-cu ft High Efficiency Stackable Steam Cycle Front-Load Washer (White) ENERGY STAR Sweepstakes
Hey Jess! I’m so happy to see that you like your washer and that we have met your expectations! I also want you to know that with this nice washer co...

Ok features
Would Not RecommendWe bought them couple years back, got the protection plan have called several times because they keep ruining cloths tried different things different detergents always keep up on maintenance clean all filters etc. were just fed up with thw poor quality of wash this machine produces.
From Samsung US
Hi there! I want to help you find a solution to this. Here's a link: https://bit.ly/2PP5ooY that can help you increase the washing performance of your...
Terrible! they built these as cheap as possible!!!
Would Not RecommendWe purchase both the washer and dryer back in August 2016. 1 year and 2 months in, the plastic wheel for the tension pull melts on the dryer. We are at the two year mark and now the washer is making funny noises!! Oh and for the record it is only handing a family of two. I personal would not waste my money on this product.
Sweepstakes
Too many issues
Would Not RecommendMy first one had to be replaced because it was so messed up that it shock my entire house and felt like we were in a tornado. It was so bad that we had to replace it, there was no fixing it. The second one they replaced with it, none of the lights work!!! This is so frustrating.
From Samsung US
Hi there. We would like to find a solution for you, but we need more information. Please get in contact with us via Facebook Messenger: http://m.me/s...
Great Washer!
Would RecommendI can't say enough about this washer. It does everything you would need and more. Very efficient and as long as you don't overload it, washes very well. Would definitely recommend to others.
From Samsung US
Loud noise since day one.
Would Not RecommendI purchase a matching set brand new February 2018. I went with Samsung because I have had great experiences with TV's, phones, & refrigerators. I loved the looks and features of the washer & dryer. However, the washer makes such a loud banging noise when starting & stopping the spin cycle, that it causes my walls to vibrate, which freaks out my dogs, then they start barking. You can see the front of the tub move excessively out of round when this happens. -Washer is perfectly level (even when r...
From 4-cu ft High Efficiency Stackable Steam Cycle Front-Load Washer (White) ENERGY STAR
front-loaders just don't last long
Would Not RecommendI replaced a Whirlpool with this Samsung 2.5 years ago. It now will not spin out the clothes and needs service. Thank goodness i purchased the extended warranty. I haven't had much luck with these front loaders. Aside from mechanical issue, the machine does clean very well.
From 4-cu ft High Efficiency Stackable Steam Cycle Front-Load Washer (White) ENERGY STAR
Can I get a DUMB Machine?
Would Not RecommendBeen using this machine for about 3 months and for the life of me I can't find a way to get a sufficient amount of water in it to properly wash my clothes. I figured it was applying water based on the weight of the clothes so I tried doing a Rinse/Spin cycle prior to actually trying to wash. I was hoping that soaking the clothes first would add to the weight of the clothes and trick it into adding more water. NOT. No matter what, the machine does not supply water enough water to wash the clothes...
From 4-cu ft High Efficiency Stackable Steam Cycle Front-Load Washer (Merlot) ENERGY STAR
Hello, I apologize for the inconvenience that is caused by this washing machine. We would be happy to look into this for you. For further assistance,...


Greetings Steven! Thank you for reaching out to me. Replacement parts can be purchased on Samsungparts.com. If a technician is required for the repai...