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Ratings & Reviews for Samsung undefined

3.0
321
Review
 3 out of 5
321 Reviews


50% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The washer has a mix of positive and negative feedback. Customers praise its performance features like steam cleaning, energy/water efficiency, and quiet operation. They also like the large capacity, short cycle times, and ability to get clothes clean. However, many have experienced issues like leaks, vibration, and control panel failures. Concerns have been raised about the washer's durability and long cycle times. Overall, the product seems to have quality control problems that have led to reliability issues for some owners.

Customer review summary generated by AI, including incentivized reviews.
321 Customer Reviews

Everything and more!!

Would Recommend

[This review was collected as part of a promotion.] Been using for about a year and still works as if new!!!

November 4, 2018

From Samsung US

Clothes smell so fresh!

Would Recommend

[This review was collected as part of a promotion.] I bought my Samsung front loading washer 10 months ago. With 6 children whom all play sports, I wash on average 3-4 loads of laundry per day. My Samsung does a wonderful job at keeping up with me. I also love it for washing comforters and bedding.

November 1, 2018

From Samsung US

Great different washing cycles

Would Recommend

I have been using this for a year. This washer is great and have a lot washing cycles for different clothing and bedding types. Also great for pillows and duvets. Lots of room in the drum.

October 31, 2018

From Samsung US

Features very good

Would Recommend

I brought washer , dryer on February 2018 I enjoy it

October 31, 2018

From Samsung US

Simply Awesome!

Would Recommend

[This review was collected as part of a promotion.] This washer is absolutely awesome! It is so simple to use, quiet, has steam and cleans clothes perfectly. We couldn't be happier with our purchase. Thank you Samsung for another great product!

October 31, 2018

From Samsung US

Known defect in circuit board.

Would Not Recommend

There is a known defect with the circuit board. Samsung techs know within 2 min on the phone the board went bad, and even stated its a common repair. 150 for a new board, but samsung wont sell it to you, they require a 15 dollar home repair visit. Expect to spend 300 to 400 in repairs between 12 and 18 months when most go bad.

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Response from Samsung

Greetings Steven! Thank you for reaching out to me. Replacement parts can be purchased on Samsungparts.com. If a technician is required for the repai...

SamsungFebruary 3, 2021

Samsung

What a Mistake

Would Not Recommend

Less than two years Old and replaced bearings and shocks... Our Kenmore washer and dryer lasted 14 years. We are very disappointed. Oh, by the way.. the dryer needed a new belt and wheels for the drum around 9 months; making noise again so I better this this scheduled.

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Fits our family needs

Would Recommend

I bought the washer in July of 2017. I particularly like the options for soil/length of wash. I'm very happy with the quality.

September 12, 2018

From Samsung US

Response from Samsung Care

Hello lblomqui. I'm delighted to see that our washer has the specifications and quality you were looking for, enjoy it. ^Gaby

Samsung CareSeptember 13, 2018

Would Recommend

Very similar to what I had before. These washers only last for 8-9 years max. Maintenance however is very expensive.

September 11, 2018
From 4-cu ft High Efficiency Stackable Steam Cycle Front-Load Washer (White) ENERGY STAR Verified PurchaserSweepstakes
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Washer is very loud!

Would Not Recommend

This washer is very loud! When the washer is on the spin cycle it sounds like a jet taking off. Also, during the spin cycle the machine vibrates loudly! The washer frequency gets out of balance during the spin cycle. Wjen not in use, you must keep the door open otherwise the washer smells terrible inside. This occurrs despite regularly running the clean function on the washer. I don't think the washer is getting the close clean b/c it does not use very much water. Sometimes clothes come out...

September 8, 2018

From Samsung US

Response from Samsung Care

Hello Dee P! Let me help you with this. I'll leave you a few links so you can follow the instructions on them. Noise (https://bit.ly/2QuRuZl), calibra...

Samsung CareSeptember 14, 2018

Outdated Already

Would Not Recommend

I bought this machine in summer 2015/2016. I find myself ready for an upgrade already in summer 2018. I chose this machine for its sanitize and allergen cycles and the vrt noise reduction tech. I like those features as well as the steam feature, unit size (can wash and dry king size down comforter) and the unique pleasant sounding sound alerts. I'm disappointed in the "smart care" not to be confused with "smart control" feature, the cycle save button which I have not used once, the delay end fe...

August 12, 2018

From Samsung US

Response from Samsung Care

Hi NurseKatherine, it's good to know you like many of its features, and I'd like you to contact us to work this around until we make it work for you a...

Samsung CareAugust 28, 2018

Waste of Money

Would Not Recommend

I’ve had it for 2 years. I’ve had to set washes on bedding AND run twice with extra rinse to get a decent wash. It looks pretty, but the bottom line is, it’s just not a good washer.

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Response from Samsung

Hey Portia! I can help you with this! To improve the performance of your washer, please check out this link: https://bit.ly/2ORNIr9 ^Penny

SamsungFebruary 3, 2021

Samsung

Really quiet

Would Recommend

Really nice washing machine. I love how quiet it is and the steam option. Would definitely recommend for anyone looking for a new washer.

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Response from Samsung

Hey Jess! I’m so happy to see that you like your washer and that we have met your expectations! I also want you to know that with this nice washer co...

SamsungFebruary 3, 2021

Samsung

Ok features

Would Not Recommend

We bought them couple years back, got the protection plan have called several times because they keep ruining cloths tried different things different detergents always keep up on maintenance clean all filters etc. were just fed up with thw poor quality of wash this machine produces.

August 6, 2018

From Samsung US

Response from Samsung Care

Hi there! I want to help you find a solution to this. Here's a link: https://bit.ly/2PP5ooY that can help you increase the washing performance of your...

Samsung Care August 29, 2018

Terrible! they built these as cheap as possible!!!

Would Not Recommend

We purchase both the washer and dryer back in August 2016. 1 year and 2 months in, the plastic wheel for the tension pull melts on the dryer. We are at the two year mark and now the washer is making funny noises!! Oh and for the record it is only handing a family of two. I personal would not waste my money on this product.

August 5, 2018
Sweepstakes
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Too many issues

Would Not Recommend

My first one had to be replaced because it was so messed up that it shock my entire house and felt like we were in a tornado. It was so bad that we had to replace it, there was no fixing it. The second one they replaced with it, none of the lights work!!! This is so frustrating.

July 17, 2018

From Samsung US

Response from Samsung Care

Hi there. We would like to find a solution for you, but we need more information. Please get in contact with us via Facebook Messenger: http://m.me/s...

Samsung CareAugust 29, 2018

Great Washer!

Would Recommend

I can't say enough about this washer. It does everything you would need and more. Very efficient and as long as you don't overload it, washes very well. Would definitely recommend to others.

June 22, 2018

From Samsung US

Loud noise since day one.

Would Not Recommend

I purchase a matching set brand new February 2018. I went with Samsung because I have had great experiences with TV's, phones, & refrigerators. I loved the looks and features of the washer & dryer. However, the washer makes such a loud banging noise when starting & stopping the spin cycle, that it causes my walls to vibrate, which freaks out my dogs, then they start barking. You can see the front of the tub move excessively out of round when this happens. -Washer is perfectly level (even when r...

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front-loaders just don't last long

Would Not Recommend

I replaced a Whirlpool with this Samsung 2.5 years ago. It now will not spin out the clothes and needs service. Thank goodness i purchased the extended warranty. I haven't had much luck with these front loaders. Aside from mechanical issue, the machine does clean very well.

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Can I get a DUMB Machine?

Would Not Recommend

Been using this machine for about 3 months and for the life of me I can't find a way to get a sufficient amount of water in it to properly wash my clothes. I figured it was applying water based on the weight of the clothes so I tried doing a Rinse/Spin cycle prior to actually trying to wash. I was hoping that soaking the clothes first would add to the weight of the clothes and trick it into adding more water. NOT. No matter what, the machine does not supply water enough water to wash the clothes...

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Response from MsSamsung

Hello, I apologize for the inconvenience that is caused by this washing machine. We would be happy to look into this for you. For further assistance,...

MsSamsungMay 7, 2018

MsSamsung