Ratings may include incentivized customer reviews.
What Customers Are Saying
The product was previously known for its soft, soothing, and effective tissues that prevented sore, red noses during colds and allergies. However, many customers have noticed a significant decline in quality, with the tissues becoming much rougher, thinner, and having less noticeable lotion compared to the previous formulation. This change in quality has left many loyal customers disappointed, as the tissues no longer provide the same level of comfort and protection. Some have even switched to other tissue brands as a result. Customers would like the manufacturer to revert to the original, high-quality formula that made the product so effective and soothing, especially during cold and allergy seasons.
Customer review summary generated by AI, including incentivized reviews.Thik & soft
Strong , very comfortable soft but so so soft , tissue that do not give you any rashes. Extremely good on the nose for those with cold and have sensitive skin
From influenster.com
Special wherever
Would RecommendSuper! Special for any occasion and convenient for any type of company. A superb compliment for any company or special occasions!
From puffs.com
Poor quality
Would Not RecommendOver the past year or so I have noticed that this product has declined in quality. It actually feels like sandpaper on my nose.
From puffs.com
Good
Would RecommendSoftness
Verified Purchaser
Significant product decline
Would Not RecommendAfter decades of loyalty, we're sadly having to switch brands.. The quality has dropped—the product is thinner, rougher, and now irritates our skin. We would have gladly paid more for the original quality, but these are now no better than cheaper competitors. It is truly a shame to see such a great product deteriorate.
From puffs.com
Hi there, thank you for taking the time to share this feedback. I’m truly sorry to hear how disappointed you’ve been — especially after being a loyal ...
Product okay, packaging weird
Would Not RecommendWhile I love the tissues, can't get beyond the packaging with people on it -- don't want a bunch of people on my tissue box, would rather have solid color or mild geometric. For this reason I buy other brands.
From puffs.com
We’re sorry to hear that the packaging didn’t meet your expectations, and we appreciate you sharing this thoughtful feedback. While we’re glad to hear...
Terrible
Would RecommendThe multi pack I bought was a dud. Can’t get the tissues out. They all tear and don’t come out like suppose to. Can’t get them started. I’ve never had this problem before and this is the brand I always buy. Can something be done ?
From puffs.com
No lotion!
Would Not RecommendI used to love these. However, recently I noticed a change in quality. I can no longer feel the lotion. These have left my nose red and painful during a cold. No longer recommend. Terrible product!
From puffs.com
Thanks for sharing your experience. I’m really sorry to hear the Puffs tissues no longer felt soothing and left your skin irritated — that’s certainly...
My nose is scared of these tissues!
Would Not RecommendMy nose is scared of these tissues! They are not soft. Left me red with sores on my nose and upper lip. They are not soft, no lotion to be felt. A waste of money and now I’m left feeling worse. I gave this brand a lot of chances. Now I’m going generic.
From puffs.com
Hi Elle, thank you for sharing this with us. I’m really sorry to hear the Puffs tissues were uncomfortable and left your skin irritated — that’s absol...
Not as good as it use to
Would Not Recommendthe last two times I’ve purchased this item and the tissue is not as smooth as it use to. It s more rough and it also does not feel like there is another lotion. I hope this company makes it as good as it use to. I do not recommend until further improve.
From puffs.com
Thank you for sharing your feedback with us, and I’m very sorry to hear the tissues didn’t feel as soft or soothing as you expected. We always want ou...
A go to during cold season!
The lightweight and durable box make taking these soft, and fluffy tissues a breeze on the go. They are thick enough that your finger doesn’t rip through but so soft on your nose even after hours of blowing.
From influenster.com
This box is terrible!
Would Not RecommendYour square box needs redesigned!The first few tissues is impossible to get without tearing up the tissues! You need to go back to the rectangle box and put more tissues in the box! Then you need to fire whoever designed this square box!Have any of you big wheels ever tried to open and dispense tissues 1 at A time? Maybe you should try!
From puffs.com
Hydrating, high quality
These tissues are the best when you’re sick. The lotion on them really hydrates your skin when everything is really dry. The are high quality and don’t rip easy.
From influenster.com
The best tissues on the market
I have been using these for years. I am so glad I discovered them because they are a lifesaver for when you are so sick that you are going through 1-2 boxes a day. The reason being is that your nose doesn’t get all red and raw from blowing/wiping it all day like it does with other tissue types. There is no scent, so it is fine for scent sensitive people like me. They are a nice thickness. The past few years, I have gotten sick a ton and these tissues have consistently held up. They are so reliab...
From influenster.com
Quality declining
Would Not RecommendI’ve been buying Puffs Plus Lotion for almost 30 years. The quality was great. They were the only tissues that caught all my snot and didn’t shred the delicate skin around my nose. Not this year! The past three 6-packs of tissues I bought have torn my nose up! You guys are putting less lotion and using inferior paper to create the tissues. I’m so tired of companies downgrading their products.
From puffs.com
Hi there, Thanks for sharing your experience with us, and we're really sorry to hear that our lotion tissues haven’t felt as comforting as they should...
Soft But More Lint
Would RecommendHave used this product faithfully for too many years to count but lately the cube boxes have had many tissues that are covered in large pieces of lint. These large pieces of lint then fall all over the place when you pull one out to use. These lint pieces also cling to your face as well as your nose when using which at times may be accidentally inhaled.
From puffs.com
Kleenex consistently turns out a quality product.
Would RecommendOur favorite tissue because it's soft but not gooey feeling like some other types.
Verified Purchaser

Thank you for taking the time to share this feedback — I’m really sorry to hear about your experience. Your tissues should feel soft and soothing, not...