Ratings may include incentivized customer reviews.
What Customers Are Saying
The product was previously known for its soft, soothing, and effective tissues that prevented sore, red noses during colds and allergies. However, many customers have noticed a significant decline in quality, with the tissues becoming much rougher, thinner, and having less noticeable lotion compared to the previous formulation. This change in quality has left many loyal customers disappointed, as the tissues no longer provide the same level of comfort and protection. Some have even switched to other tissue brands as a result. Customers would like the manufacturer to revert to the original, high-quality formula that made the product so effective and soothing, especially during cold and allergy seasons.
Customer review summary generated by AI, including incentivized reviews.Packaging
Would Not RecommendAbout every third box, the tissues have been placed in the box upside down, so there is no fold to get ahold of. I know it sounds nitpicky, but c'mon, its such a ridiculous mistake.
From puffs.com
product quality is poor at best
Would Not Recommendyou changed something, the tissues are flimsy and thin yet you charge more. I will not buy anymore
From puffs.com
Thank you for taking the time to share your feedback — we’re truly sorry to hear that the tissues didn’t meet your expectations. We never want you to ...
Not Aloe?
Would Not RecommendWhat happened? Not aloe?Is it a scented product now? I cannot have 'scented products'. I had a strong reaction.What are the ingredients?
From puffs.com
Hi Connie, We’re very sorry to hear about your experience and understand how concerning this must be. Please be assured that Puffs Plus Lotion tissues...
You have ruined a staple
Would Not RecommendPuffs Plus lotion used to accompany me through every sickness. I am three days in to this years cold and somehow the four pack of Puffs Plus Lotion is already all gone. Now I have to go back out to get more while I am very sick. You have failed me Puffs. I'm sorry but it is over. You have lost my trust and probably will never get it back. Goodbye. It's been a good run
From puffs.com
We’re truly sorry to hear about your experience and that Puffs Plus Lotion didn’t meet your needs during your cold. We understand how disappointing it...
Was a go to tissue
Would Not RecommendThe product is now thinner with the feel of no lotion added to it. Was my go to tissue for the family. No longer.
From puffs.com
We’re sorry to hear that the Puffs Plus Lotion tissues feel thinner and less moisturizing than expected. We understand how disappointing that can be w...
Thinner product
Would RecommendI love puffs with lotion. Past couple of years I have seen the tissues get thinner and thinner. I had a sinus infection and went through four cube boxes, and two long boxes. Sad. I do not want too switch.
From puffs.com
Good price for this product
Would RecommendGreat product, good price
Verified Purchaser
Puffs for the Bad stuff
Always a Good Choice
Verified Purchaser
Poor quality control
Would Not RecommendI purchased this tissue mainly for the softness and strength. However, I'm now having problems with quality. I'm finding more large white particles in/on the tissues themselves. This is leading to severe respiratory issues if inhaled. I have photos if necessary.
From puffs.com
We’re sorry to hear this and we appreciate you bringing this to our attention. The softness of facial tissues is directly related to the amount of lin...
Soft, comfortable, thicker
Would RecommendMy favorite tissue. Very soft and comfortable. The lotion makes them feel even softer and thicker. I have a box in every room including the kitchen. Sinus infections, nasal drip, steam, food odors keep me using tissue 24/7. Have not ever had and nasal irritation from constant use.
Verified Purchaser
Quality has declined lately….
Would RecommendOver the last few months we have noticed that quality has declined. Mostly in every large box here lately the tissues change texture and get rougher. Also there is a bead of glue that holds the last 1/2 inch of tissues together on one end.
From puffs.com
Major quality downgrade
Would Not RecommendThis was always my go to for when I’m sick but over the years the quality has gone down and down. There’s basically no lotion now, and even the tissue itself seems to have become rougher, maybe because of the lack of lotion. Very disappointing.
From puffs.com
We're sad to hear you aren't enjoying these Puffs. This certainly isn't the result e expect after thorough quality testing, so our team would like to ...
What’s up with the last 4 tissues in your boxes??
Would RecommendI’ve been buying your product for decades. But for the last year, the last 4 tissues in each long box are folded over, why is that? Every single box! I have to take them out and unfold them!! Fix your machines or Stop purposely folding them!!! THANK YOU !!!
From puffs.com
Love puffs! but inconsistent lately
Would RecommendWe are a Puffs Plus Lotion family! But (similar to another person's recent review here) lately in every rectangle box, there are always tissues scattered throughout the box that have no lotion or softness at all. They are rough, thin, and scratchy and get thrown out rather than used. This didn't used to happen. :-(
From puffs.com
Please know that we want you to enjoy using Puffs every time you sneeze, sniffle or blow your nose. We have many quality checks in place to make sure ...
Thanks for sharing your feedback. We’re sorry to hear that some of your Puffs Plus Lotion boxes were packaged upside down, making the tissues difficul...