Ratings may include incentivized customer reviews.
What Customers Are Saying
The product was previously known for its soft, soothing, and effective tissues that prevented sore, red noses during colds and allergies. However, many customers have noticed a significant decline in quality, with the tissues becoming much rougher, thinner, and having less noticeable lotion compared to the previous formulation. This change in quality has left many loyal customers disappointed, as the tissues no longer provide the same level of comfort and protection. Some have even switched to other tissue brands as a result. Customers would like the manufacturer to revert to the original, high-quality formula that made the product so effective and soothing, especially during cold and allergy seasons.
Customer review summary generated by AI, including incentivized reviews.Like sandpaper on my nose
Would Not RecommendPuffs use to be our go to brand for our sniffly noses , after this last purchase no way. I have only used a handful of tissues and my nose is sore and red.
From puffs.com
Soft and Moisturizing
Puffs Plus lotion is my go-to tissue when I’m sick or have a runny nose. They are thick and absorbent and also very soft. The lotion helps prevent dryness on my nose when I’m constantly blowing it from sickness
From influenster.com
These will be the only tissues I ever use again!
Would RecommendI’ve been sick for 6 days and I’ve used other tissue and they made my nose red and raw. Once I used these they’re AMAZING. They’re so soft and gentle on my nose. These will be the only tissues I ever use again!
From puffs.com
Thick and Soft Tissues
I really like the soft texture of these tissues. I often buy another brand and snapped a picture of these Puffs Plus Lotion at an appointment today. I love that these have more than one layer, it really adds to the comfort that these tissues provide to skin. I like the thickness as a mom too because it doesn’t melt or tear when you help with little noses. I think we may switch from our current brand to puffs because of how gentle these tissues were on skin and how much thicker they are.
From influenster.com
Gentle lotion texture you can rely on
This lotion texture is so soft and cozy on my nose! Even when I’m blowing my nose back to back with a cold, they’re gentle on skin without making my nose sore and red.
From influenster.com
Good product but very wasteful.
Would Not RecommendI bought a 4-pack. I am on the 3rd box and they are packed so tight they just shred when you try to get one out. After 5-8 tries I had to go down and grab a handful to pull out together to even get it astarted.That is a loss of 10-20 per box before I can pull them out normally. A huge waste of money on a box of 72.
From puffs.com
Thank you for taking the time to share this feedback. I’m sorry to hear that the tissues were packed so tightly that they tore when you tried to pull ...
Take a box with you while on the move
Perfect box to put in small spaces. It fits in the small napkin boxes if you wanted a different design. The napkins are durable. They perform very well and a soft texture.
From influenster.com
Take a box with you while on the move
Perfect box to put in small spaces. It fits in the small napkin boxes if you wanted a different design. The napkins are durable. They perform very well and a soft texture.
From influenster.com
False advertising, less quality, less quantity.
Would RecommendI use a lot of tissues since my surgeries. Your brand for the comfort and quality. You've changed this. Less soft lotiony feel, a bit rough on my nose. I thought I picked up that other brand by mistake. But nope. It was Your Brand, Puffs Plus Lotion. Number of folded tissues, bottom of every box, steadily rising... 2 to 8 over the past year less tissue in each box. Please fix issue.
From puffs.com
Thank you for sharing this feedback. It’s completely understandable to feel disappointed when a product you rely on for comfort—especially after surge...
Gentle and good quality
Love these tissues. Haven't found any as thick and soft as these. My nose doesn't get raw and sore when I'm sick anymore. Gentle enough to use for my baby too.
From influenster.com
The only tissues I want to use
With little noses in our house, we always buy puffs with lotion. We never get nose irritation with this product and find that these tissues are both soft and strong!
From influenster.com
The lotion is a must! Saves my tender nose.
Would RecommendSuch a nose saver, when having a runny nose! I just wish you still sold Puffs in the pocket packets size. Please bring that package size back!
From puffs.com
Quality control issues
Would Not RecommendI just have a set of boxes that were incorrectly packed. They will not pull out nicely. I have pieces. Not useful. What a waste.
From puffs.com
Hi there, thank you for sharing your experience — we’re really sorry about the frustration this caused. We know how disappointing it is when Puffs tis...
This product is a deal breaker on tissue!
Would RecommendI’ve been sick for 2 weeks, accidentally purchased another brand of tissue yesterday. It said “lotion” and I grabbed it. Noticed when I used the FIRST one from the box, something is wrong with these. I literally dug the previous box from my trash to compare. PUFFS makes a difference!!
From puffs.com
Tissue with lotion.
Would RecommendGreat value and product.
Verified Purchaser
The price is right
Would RecommendGood product. Works as described
Verified Purchaser
Are they really plus lotion?
Would RecommendI have been exclusively a Puffs Plus Lotion user for decades. Recently, it seems the tissues are not as soft as they used to be. They definitely do not seem to have a lotion feel. I am contemplating a move to Kleenex brand. Perhaps they will meet my expectations. Also, I am missing the Puffs Purse Packs that I can no longer find. What's up Puffs?
From puffs.com
Hi there, thank you for reaching out and for being such a long-time Puffs Plus Lotion user. We’re really sorry to hear that the tissues no longer feel...
Soft, absorbent Kleenex!
These are so soft and absorbent. Way better than the papery Kleenex brand ones. They come in unscented and infused with Vicks vapor rub, which is perfect for colds!
From influenster.com

Thank you for sharing your experience. We’re sorry to hear that your recent box of Puffs Plus Lotion didn’t feel as soft or soothing as you expected. ...