Ratings may include incentivized customer reviews.
What Customers Are Saying
The product was previously known for its soft, soothing, and effective tissues that prevented sore, red noses during colds and allergies. However, many customers have noticed a significant decline in quality, with the tissues becoming much rougher, thinner, and having less noticeable lotion compared to the previous formulation. This change in quality has left many loyal customers disappointed, as the tissues no longer provide the same level of comfort and protection. Some have even switched to other tissue brands as a result. Customers would like the manufacturer to revert to the original, high-quality formula that made the product so effective and soothing, especially during cold and allergy seasons.
Customer review summary generated by AI, including incentivized reviews.Like a pillow for your nose
Would RecommendSo swoaft
Verified Purchaser
Tissue paper
affordable tissue paper, I got the package that came with 4 and have them all around the house. they are really soft with your skin. The boxes came with cute designs
From influenster.com
New material not soft.
Would RecommendPuffs Plus Lotion has been our go-to tissue. My recent purchase of a 4-pack of family size tissues has a different quality of paper being used. Certainly not as thick or as soft as previously. I hope this is just temporary and the quality returns. Disappointed.
From puffs.com
This product is amazing
Would RecommendThis product is perfect for kids and especially around allergy season. They do not lie when they say these are soft because they 100% are.
From puffs.com
Please change the aesthetics of the box.
Would RecommendI love this product. I’ve been using them for over 30 years. But lately I am tempted to use other similar products. The pastels are seriously from the 80s. I can’t look at them any longer. TikTok goes the Clock, looking for a change soon!So, design change is just probably a smart marketing idea. Thank you!
From puffs.com
Poor quality
Would Not RecommendWow capitalism has come for these now. They were the only tissues I used to buy if I were sick. They’re so cheap and thin now. No lotion on your fingers after using and they’re not like a plush towel anymore, more like a slightly lotioned gas station TP. Wish I was not sick this week or that I didn’t buy 2 boxes of these thinking they would still be good. Very disappointed.
From puffs.com
Elizabeth, thank you for taking the time to share your experience with us. We’re truly sorry to hear that your recent Puffs Plus Lotion didn’t feel as...
Not as high quality as they used to be
Would Not RecommendPuffs plus lotion used to be a luxury experience. Now they are thin, tear easily, and hardly have any lotion at all. Sad what they’ll do to make a profit.
From puffs.com
Jeremiah, thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your recent experience with Puffs Plus Lotion d...
Dangerous loose fluff
Would RecommendUntil today, I had no complaints about your product. Best one for me to use for a cold and sore nose. Today I pulled a tissue to use and breathed in while it was by my face which I have done many times and didn't notice until too late all this loose fluff on it which I sucked into my throat which made me start to choke. I had to drink lots of water to wash it down. It was very scary.
From puffs.com
Puffs
Would RecommendSoft tissues
Verified Purchaser
Best tissue on the market
Would RecommendI suffer with allergies and there isn’t a better tissue on the market that I’ve found. I hope this is reviewed by corporate, because there has been a change in the moisturizing quality of my favorite tissue, and it’s not been a good change for me personally. I have chapped skin this season and I truly hope that they will address this change.
From puffs.com
Thank you for taking the time to share your experience with us. We’re glad to hear that Puffs Plus Lotion has been your go‑to tissue, especially with ...
I have use puff plus lotion for 30 years
Would Not RecommendIn the past 4 years the product has gone down hill it easily falls apart( one of the main reasons I bought puffs because they were more sturdy) I don’t even notice any lotion in the tissue at all
From puffs.com
Thank you for sharing your experience with us, and for being a loyal Puffs Plus Lotion user for 30 years. We’re truly sorry to hear that the tissues h...
A nose in need
My nose, indeed do sure deserves the puffs indeed, because let me tell you when I have the flu. I was using these suckers nonstop. Every second they grabbed the start from right out of my nose and helps me out with no rashes. I had a peace of mind, knowing that my nose won’t be scratched up by some cheap tissues. You can actually feel the lotion actively working in your nose particles. I refuse to use any other tissues on my nose.
From influenster.com
How can I use a tissue when they keep ripping?!
Would Not RecommendThey are packed so tightly that i can’t get them out of the box. This happens with every box. It makes the quality meaningless because I get so frustrated. In order to get an “intact” tissue you have to remove 10-15 tissues which eats the value.
From puffs.com
Thank you for sharing your experience. We’re sorry to hear how frustrating it’s been to remove tissues from your box of Puffs Plus Lotion. You should ...
Smells like Vicks. I didn’t buy that one.
Would RecommendI’m not sure if I got a bad box but these smell so heavily of Vicks vapo-rub. I purposely did not buy the Vicks because the smell makes me sneeze when close to my nose. I got the plus lotion and while they’re soft the smell is almost unbearable. I’m unsure if all of them have a Vicks aroma to them if they’re packaged together but possible checks of the non scented ones would be appreciated.
From puffs.com
Thank you for sharing your experience. We’re sorry to hear that your Puffs Plus Lotion tissues had a strong scent that reminded you of Vicks. These ti...
Your product in square box is junk
Would Not RecommendAfter using 6 tissues they started to coming out in single ply ,so that’s when I threw the box away
From puffs.com
Thank you for sharing your experience. We’re sorry to hear that your Puffs Plus Lotion tissues began coming out as single‑ply after just a few uses. T...

Thank you for taking the time to share your experience with us. We’re sorry to hear that your recent 4‑pack of Puffs Plus Lotion didn’t feel as thick ...