Ratings may include incentivized customer reviews.
What Customers Are Saying
The product was previously known for its soft, soothing, and effective tissues that prevented sore, red noses during colds and allergies. However, many customers have noticed a significant decline in quality, with the tissues becoming much rougher, thinner, and having less noticeable lotion compared to the previous formulation. This change in quality has left many loyal customers disappointed, as the tissues no longer provide the same level of comfort and protection. Some have even switched to other tissue brands as a result. Customers would like the manufacturer to revert to the original, high-quality formula that made the product so effective and soothing, especially during cold and allergy seasons.
Customer review summary generated by AI, including incentivized reviews.The newer Puffs tissue is awful.
Would Not RecommendI have always used Puffs Lotion tissue.. When my store ran out I had to resort to Kleenex brand which I don't like. When I finished up Kleenex brand tissue, I was able to get Puffs again. Thank goodness! However, I have noticed that they are not as thick as they used to be. .I now blow a hole threw it in blowing my nose. Gross! Bring back the old Puffs because the new product is awful.
From puffs.com
packaging
Would Not RecommendGet the tissues out of the box easier and I will buy more. No other tissue gives me this problem.
From puffs.com
What happened to them?
Would Not RecommendThese have been the best tissues for years but they now feel more like sandpaper. I can't fathom why P
From puffs.com
Hi there, thanks for sharing your feedback. We’re really sorry to hear that your experience with Puffs Plus Lotion hasn’t been what it used to be — th...
The scent is overpowering
Would Not RecommendI have used these tissues for years. However, I will not be purchasing in the future, the scent is overpowering, and very unpleasant. Has there been a change?
From puffs.com
Hi there, thank you for sharing your feedback. We’re sorry to hear that the scent of the Puffs Plus Lotion tissues was overpowering and unpleasant — t...
Not Happy With Quality
Would Not RecommendPuffs Plus with Lotion has changed. The rectangular boxes I am currently using are full of white fiber, a material that I find everywhere the tissue goes in my home. I am not talking about lint, I am see dime size pieces. The tissues in the last inch bottom of the box are folded in half. It fills up the box, but am I getting theAdvertised number of tissue?
From puffs.com
Hi there, thanks for sharing your experience with us. We’re very sorry to hear how disappointed you are with the quality — that’s certainly not what w...
Declining Quality
Would Not RecommendChanges to your product have clearly degraded its quality. The tissues are thinner, less absorbent, and rougher than when first introduced, and they frequently tear when pulled from a new box. Prioritizing profits margins over quality has cost you my trust and my business.
From puffs.com
Hi there, thank you for sharing your honest feedback. We’re really sorry to hear how disappointed you are with the recent experience using Puffs Plus ...
Declining Quality
Would Not RecommendChanges to your product have clearly degraded its quality. The tissues are thinner, less absorbent, and rougher than when first introduced, and they frequently tear when pulled from a new box. Prioritizing profits margins over quality has cost you my trust and my business.
From puffs.com
Hi there, thank you for sharing your honest feedback. We’re really sorry to hear how disappointed you are with the recent changes in the tissues — tha...
Strong, soft, durable
This is a household must have during cold and flu season. I keep a box in every room in my house, including on my nightstand. These tissues are strong and soft. They hold lots of snot while protecting your hands from leakage. Gross but so true and worth knowing!
From influenster.com
Awful tissue now
Would Not RecommendI have always bought puffs plus lotion because they were thick soft and very gentle on the nose.Now they are thin very rough like sand paper and no lotion.My nose is red and sore now.I returned all 4 boxes back to the store and bought a different brand.Puffs are awful now
From puffs.com
Hi Manette, thank you for sharing your experience — we’re really sorry to hear how uncomfortable this was. That’s certainly not the experience we want...
It is a great tissue to use
Would RecommendIt is a very soft tissue that is nice to hear
Verified Purchaser
Product has gone downhill -
Would Not RecommendI have ALWAYS used Puffs Plus! ALWAYS! I just purchased another 8 pack and I had to recheck that I received the correct product! The tissues are THIN and not near as comfortable to use.
From puffs.com
Hi there, thanks for taking the time to share your feedback. We’re really sorry to hear how disappointed you are—especially after being such a loyal u...
No longer the best!
Would Not RecommendPuff Plus used to be a great tissue for a sore nose! But GREED has as struck again! Now they are like an expensive version of low quality tissues! NO LOTION AND ROUGH!! I will not be buying them again! It's a shame that GREED has ruined so many great products,foods, clothing, everything!
From puffs.com
Hi there, thank you for sharing your experience. We’re really sorry to hear how disappointed you are — that’s certainly not the experience we want any...
I've used puff plus for a week
Would RecommendI’ve been sick for an entire week and have gone through three large boxes of Puffs Plus Lotion tissues — far more than I’ve ever needed before. Even with that heavy use, I’ve had zero irritation on my nose. That alone says a lot.
From puffs.com
Box has shreds of what I assume is cotton
Would Not Recommendrecently bought a 4pack of Puffs plus lotion and in one of the boxes is little shreds of what looks to be cotton. Not a problem right, except for the fact that every tissue I pull out makes a mess everywhere
From puffs.com
Hi there, thank you for bringing this to our attention. We’re really sorry to hear about the experience you had — we understand how frustrating and me...
Hi Tina, thank you for reaching out and for being a long-time Puffs Plus Lotion user. We’re sorry to hear that the tissues no longer feel as thick as ...