Ratings may include incentivized customer reviews.
What Customers Are Saying
The product is generally well-received, with customers praising its performance, convenience, and design. Key features highlighted include the ability to provide hot, cold, and room temperature water, ease of use, and quiet operation. However, some customers have reported issues such as leaks, loud noise, and inconsistent water temperature. Overall, the product appears to be a reliable and user-friendly option, though a small number of customers have encountered problems.
Customer review summary generated by AI, including incentivized reviews.It does the job
Would RecommendPros: has 3 water temperatures & bottom loading Con: As a new dispenser, the spout drips where I leave a cup under to catch water intead of it falling in the holder. There is no handle or indentation to open the door
Verified Purchaser
Lowe’s are very slow to get ordered products in.
Would Not RecommendDispenser has been ordered forever, not received.
Verified Purchaser
Thank you for providing your feedback. We apologize for any issues you have experienced. Please contact us at social@primowater.com so we may pro...
PRIMO, We love It!
Would RecommendI have another Primo machine, prior to purchasing the new PRIMO Machine in March 2024. This Promo machine still have the 5 gllon placed at the bottom of the mchine with close and compartments that collcts spill water. Additionally, there are three butons now; Hot (red button), Cold (green button) and last Tempered (clear button) room temperature. I am very pleased because now i have the option using the water purchased from PRIMO for cooking and when my grandbaby comes to visit. Thank you P...
Verified Purchaser
Hi Gene - Thank you so much for watering us with love and we appreciate the wonderful feedback! It's customers like you that make us love what we...
Great Value
Ease of installation
Verified Purchaser
Thank you so much for this five-star rating!
Do not Buy From Lowe's! They won't things right!
It arrived Damaged
Verified Purchaser
Thank you for providing your feedback, Daisy. We're sorry to hear you've experienced this issue. Please contact us at social@primowater.c...
Not even 2 months and a week in and it's defected
Would Not RecommendThis is a classic case of "they don't make them like they used" it's unbelievable!! We bought our first primo cooler in March of 2015. It took until December of 2023 for it to start having problems with water pumping. We bought this on December 27th. It's March 2nd and the cold water does not work anymore. In fact all 3 temperatures are giving warm to hot water, not even the room temperature is keeping it at that. Very dissapointing!!!
Hi Nkerio - Thank you for your feedback and we are sorry to hear you are experiencing issues with your new Primo dispenser. Should you still require ...
Works perfectly & no damage from shipping!
Would RecommendI've had this for over a year now and it works perfectly. Shipping proved to be a safer way to purchase as compared to buying one in stock at the store. It's packaged very carefully and there was no damage.
Verified Purchaser
Thank you for providing your positive feedback, TamalaAR. We're so glad you're enjoying your Primo dispenser!Was this Review Helpful ?
Thank you for providing your feedback, Michelle. We're sorry to hear about your experience with your Primo dispenser. Please contact us at social...
Ok unit. Oooooooooooooooo
Would RecommendThe facet had a leak since day one.
Verified Purchaser
Thank you for providing your feedback, Joe jackson. We're sorry to hear about the issues you've experienced. Please contact us at social@...
Not bad
Would RecommendDelivered a little scratched up and is pretty loud when cooling water.
Verified Purchaser
Thank you for providing your feedback, we're happy to hear you're enjoying your Primo dispenser!
Our cooler recently started giving us trouble. When you push the button, whether it be the hot,cold,or colder, the water is not coming out anymore. We have shut it off and unplugged it multiple times and after plugging it back in it worked for a day and then did the same thing all over again. I don't understand what's going on.
Hi Tracy, thank you for reaching out. If you reach behind the bottle, there is a small elbow. Press the pipes tight into the elbow, and the elbow on ...
Love It
Would RecommendBeautiful design. Looks fantastic in the kitchen. High quality. Works very, very well.
Verified Purchaser
Thanks for your positive feedback, Thyme. We're thrilled you're enjoying your Primo dispenser.
Check each function
Would Not RecommendNo cold water only hot and room temp
Verified Purchaser
Hi Eddie, thank you for your feedback. We're sorry to hear about the issues you have experienced. Please contact us at social@primowater.com ...
Primo Usability
Would RecommendI bought this water cooler to upgrade my routine for water intake and stop buying cases of bottled water eery few days. this is a cheaper option and way more cost effective. My parents have had this same water cooler for several years, and I loved it at thier house when i am at thier house. Now I have one. I have a few reasons for reducing one star. It arrived in one piece and looking nice, but there was what looked like a pressure crack or impressionon the top from a possible item set on top of...
Thank you for your positive feedback, JDub. We're glad to hear your enjoying your Primo dispenser, and we have forwarded your comments for furthe...
Hi! Thank you for sharing your feedback and we apologize to hear of the issues you have encountered with your Primo dispenser. If you are still exper...