Ratings may include incentivized customer reviews.
What Customers Are Saying
The water dispenser provides both hot and cold water, and is generally easy to use and install. Many customers appreciate the convenient bottom-loading design. However, some users have experienced issues with the product's durability and reliability, reporting breakdowns or leaks within a year of use. Additionally, some find the dispenser to be noisy during operation. Overall, the product has received mixed reviews, with both positive and negative experiences reported by customers.
Customer review summary generated by AI, including incentivized reviews.Free Water Only Comes with In Store Purchase
Would Not RecommendDescription says the product comes with a free 5-gallon water bottle. You only get the free water bottle if you buy in store. I called customer service two times. The first time they said they are shipping me the water bottle. Great! A few days later, I called to check again as I had not received any shipping emails or order updates. The second time I called, the agent said she didn't know what I was talking about. No notes, order, nothing. The second agent does some research and tells me that I...
Verified Purchaser
NOT COOLING AFTER A YEAR
Would Not Recommendi bought this 16 September 2023 and just over the year mark it stopped cooling in Oct 2024, still dispenses water but not cooling what so ever . tried several methods as recommended by the troubleshooting guide but at last it did not work.
Thank you for providing your feedback. We apologize for any inconvenience that you have experienced. Please contact us at social@primowater.com f...
The ease of replacing the water bottles.
Would RecommendI saw this the day after my other water dispenser broke and knew it was supposed to come home with me! I love the feature of the bottom loading water dispenser. No spillage when replacing the bottles.
Verified Purchaser
Thank you for your gushing support, Ginny. We're thrilled that you're enjoying the bottom loading feature of your Primo dispenser!Was this Review Helpful ?
Thank you for watering us with love, Jimmy!
Very easy to set up
Very easy to set up and follow instruction for the chilled and heated water features .
Verified Purchaser
Thank you for watering us with love, Christie! We're happy to hear you're enjoying your Primo dispenser!
Makes water taste like rubber/plastic.
Would Not RecommendSave your money and drink from your garden hose. That is what it made my premium water taste like. The rubber/ plastic odor, you could smell as soon as you walked into the kitchen.
Verified Purchaser
Thank you for providing your feedback. We apologize for any inconvenience you've experienced. Please contact us at social@primowater.com for ...
So glad i made the purchase,
Easy to set up, sleek and works as designed
Verified Purchaser
Thank you for your positive feedback, Tiff. We're so glad you're enjoying your Primo dispenser!
Take care of that thirst my guy : )
Would RecommendTypical water cooler. I was pleased i was able to replace my old one right away at Lowes. This item does not qualify for a veterans discount. Kinda bummed about that. But the product is out standing and works well. When this one dies ill replace it with the same one again like i did with this one. Primo for the win!
Verified Purchaser
Thank you for watering us with love, Andrew. We're so glad you're enjoying your Primo dispenser!
Thank you for providing your feedback. We sincerely apologize for any inconvenience that you have experienced. Please contact us at social@primow...