Ratings may include incentivized customer reviews.
What Customers Are Saying
The water dispenser offers both hot and cold water, which some customers find convenient and easy to use. However, many users have reported significant issues, including leaks, malfunctioning buttons and controls, and the inability to consistently produce cold water. A substantial number of customers have had to return or replace the unit due to quality control and reliability problems, with some experiencing issues within the first year of use.
Customer review summary generated by AI, including incentivized reviews.3 temps-hot, room temp, and chilled!
Would RecommendSuper easy set-up. Works great. We were tired of filling up 5 gallon containers at local retailers and transferring into gallon jugs for the refrigerator. Now, we have both hot and cold with one touch. Loving it. We added mineral drops before installing water jug.
Great product
Would RecommendIt was easy to set up and did not take up a lot of room in the kitchen. The bottom loading aspect makes it easier for older people to switch out the bottles.
Good Morning,
Thank you for your gushing support! We are very happy to hear that you are enjoying your Primo water dispenser.
Best Regards...
Love my new water cooler
Would RecommendLove everything about this cooler. The bottle on the bottom is the best feature. The look of the unit is great, partly because the bottle is hidden. It’s quiet even though I read in the reviews that it was not. Gee people what do you expect. The water has to be pumped UP. So easy to put the hose contraption on the bottle. I am very very very pleased with my purchase. Actually bought 2. One is my sisters. The 3 different temps is an added feature (cold - cool - hot). Only had it a few weeks b...
Thank you for the gushing support, Momma Grizzly. It is customers like you that make us love what we do! As always, please let us know if we can be o...
Best thing and convenient
Would RecommendThe delivery was fast and it was easy to use. Very useful and convenient.
Thank you for the gushing support, Josh. Its customers like you that make us love what we do!
Kind Regards,
PrescillaFrom Black Bottom-loading Cold and Hot Water Cooler Verified Purchaser
Thank you for the gushing support, Geov. It is customers like you that make us love what we do! As always, please let us know if we can be of further...
Very Convenient.
Would RecommendThis water cooler is nothing short of amazing, no more trying to maneuver a 5 galloon jug to sit it on top, it slides effortlessly into the bottom, hook up the hose and your off and running, after paying rental of $15.00 per month from the local water supplier, this has paid for itself already. Excellent purchase, highly recommend.
Hello Charles,
Thank you for your gushing words. Its customer like you that make us love working with Primo Water.
Kind regards...
LOVED IT!!!
Hello Ofloda,
We appreciate all your support and love. Is customers like you that make us love what we do!
Kind regards,
P...
Doesn’t work
Would Not RecommendAs soon as we plug it in it starts dispensing water. Checked all the buttons and settings. Supposed to refer to a YouTube video to figure it out.
Hi Patrick,
Thank you for bringing this matter to our attention. Below are a few troubleshooting tips to assist in resolving this matter:<...
Thanks for watering us with love, MariH! We appreciate the compliment, and we are so happy to hear about your positive experience. Thank you - Cassan...