Ratings may include incentivized customer reviews.
What Customers Are Saying
The water dispenser offers both hot and cold water, which some customers find convenient and easy to use. However, many users have reported significant issues, including leaks, malfunctioning buttons and controls, and the inability to consistently produce cold water. A substantial number of customers have had to return or replace the unit due to quality control and reliability problems, with some experiencing issues within the first year of use.
Customer review summary generated by AI, including incentivized reviews.After 2 weeks of use, so far so good
Would RecommendThe water dispenser was an ease to set-up. After inserting the 5 gallon water bottle, the reservoirs were filled and ready to use within minutes. We waited overnight to give the water time to chill and heat. The cold water wasn't ice cold, but cold enough on warm days. The hot water was perfect for making tea. The website recommended sanitization every 3 months, so I haven't had the chance to test this feature, yet. Overall, the dispenser has held up to expectations the past 2 weeks.
From Black Bottom-loading Cold and Hot Water Cooler Verified PurchaserSweepstakes
Excellent Product
Would RecommendNo need to lift the bottles! Just move them into the bottom of the cooler! Looks sharp too!
Best thing I ever bought
Would RecommendNo lifting the full jugs on top just slide under turn on everyone drinks more water now hot water feature amazing hot tea in an instant
I’ve never purchased such a lousy product.
Would Not RecommendI don’t often write reviews — don’t have time. But this has been one of the worst consumer experiences I’ve had in my entire 59 year life. I bought the previous model of this cooler from Lowe’s last year (2018). That cooler worked OK for about 6 months before it died. Contacted Primo Customer Service and they wanted to walk me through trouble shooting on the phone but I work during the day so that’s not possible and their Cust Service is only available during working hours Mon-Fri. Very anno...
stopped working after 12 months, worst purchase!
Would Not RecommendI bought this machine and it stopped working after a year. Warranty expired. Worst purchase I ever made.
Primos stand up water cooler
Primos stand up water coolerWe have one for two years and haven’t had any problems the red light means the bottom needs to be replaced and i if there is a bend in the hoses because you didn’t Check to make sure everything’s OK your fault I’m happy with my me and my family
Didn't last long enough
Would Not RecommendI had this appliance for over a year. It ran very well and I loved it. Now it has a hole in one of the little hoses in the top and it floods the floor everytime I plug it in. I tried to repair it, but the hole is on a bend. I need to find a replacement hose and this appears to be difficult as it has a connector nipple on the end.
Water everywhere..what a mess
After about a year, this unit started spewing water all over the floor. We called their customer care line and they directed us to a video link to remove the top and see if the floaters were jammed on the overflow tank. After following their steps it seemed to fix the problem for about 10 hours until the next morning when we came downstairs to a huge puddle. No thanks!
Mine stopped dispensing water after 8 months. The red light keeps flashing