Ratings may include incentivized customer reviews.
What Customers Are Saying
The water cooler is generally well-received, with many customers praising its great performance, sleek design, and convenient features. Reviewers noted it is quiet and efficient, with easy-to-use hot and cold water options. However, some customers experienced issues such as leaks, pump failures, and the water not getting cold enough. A few found the unit noisier than expected. While the majority of reviews are positive, the main complaints relate to quality control and durability issues, as well as minor design flaws.
Customer review summary generated by AI, including incentivized reviews.Poor Quality product
Would Not RecommendStay away from this product. Bought this product and after 8 months coldwater pump when out and began to vibrating really loud when using hot water downpour.
Primo bottom loading hot/cold water dispenser
Would RecommendEasy to unpack, very quiet unit, only improvement I would request is a taller unit so I don’t need to bend over to use. You would figure engineers would think of that sort of thing it’s a common problem among these units because I’ve now owned 3 of them.
Verified PurchaserSweepstakes
Water dispenser
It looks and feels sturdy. Nice to look at. Switching bottles is super easy. Buy protection plan. Mine stopped cooling after a couple of months. I purchased it again because I am done with water bottles.
Verified PurchaserSweepstakes
Primo Water Cooler
Would RecommendWe have purchased Primo/Black Bottom Loading Cold and Hot Water Cooler Energy Star. Have had it a Few months and it works Great. Hot is Hot and Cold is Cold or you can drink not so cold water. Love the night light and easy bottom loading. c
Verified PurchaserSweepstakes
Water cooler Omni
Would RecommendI like nite light the hot water the water is not as cold as I would like it to be that’s the only thing wrong,the size and height is great nice and compact
Verified PurchaserSweepstakes
water dispenser
Would RecommendFull operation was quick and easy and the bottom load feature makes it so much easier
Verified PurchaserSweepstakes
Junk
Would Not RecommendPurchased from Lowes in July. Stopped working in September. So $200 for two months equals $1200 per year for cold water. What a bargain. Currently does a great job dispensing tepid water. Tried everything in the manual to troubleshoot. No luck. Support is only available during working hours. If I quit my job I can call Support and then perhaps they can help me get this unit to dispense cold water.
Sweepstakes
We hate to hear that you are having an issue with cooling. Please take a look at the following video for troubleshooting steps: https://youtu.be/7ZKp...
no heavy lifting
Would RecommendReplaced my older primo water cooler. Much better with water bottle on bottom instead of top loading. Now my wife can change bottle without heavy lifting and spilling water
Verified PurchaserSweepstakes
Cool water, SO LOUD, endless noise
Would Not RecommendConvenient bottom fill but if you enjoy the quiet of a solitary early morning breakfast do not buy this unit. The unit makes such a racket that it has destroyed the peace and quiet if iut lovely kitchen.
Cold and Hot Water Cooler is great!
Would RecommendHot water heats up instantly while holding the red button as if it was heated up on the stove or in the microwave. Being able to load the water in the bottom of the machine is also a great feature, you don't have to see the water on top of the machine. The machine is a little loud at times, but the loudness doesn't last long it does quiet down. Overall it's a great cooler. Would have given it five stars, took a star away for the loudness of the cooler.
Verified PurchaserSweepstakes
Water cooler works well and looks good.
Would RecommendWe have had this for a couple of weeks, and it is working very well. Cold water is definitely cold enough and the hot water is good enough to make tea. No visible water bottle is also a plus.
Verified PurchaserSweepstakes
Looks great, breaks quickly
Would Not RecommendBought a model 601144 on April 25, 2018. It looked great and chilled well. This morning, the pump became very noisy and will not suck. And when I tilted the dispenser a little bit to move it away from the wall, a quarter cup of rusty water leaked onto the floor. Not even going to make a warranty claim -- don't want the thing (or its buddies) in my house.
Nice Water Cooler!
Would RecommendEasy set-up, simple to use - nice that the water jug is in the base and we don't have to lift to change.
Verified PurchaserSweepstakes
We apologize for any issue that you ave experienced with one of our dispensers. Please give our customer care team a call and we'll do our best to re...