Ratings may include incentivized customer reviews.
What Customers Are Saying
The water cooler is generally well-received, with many customers praising its great performance, sleek design, and convenient features. Reviewers noted it is quiet and efficient, with easy-to-use hot and cold water options. However, some customers experienced issues such as leaks, pump failures, and the water not getting cold enough. A few found the unit noisier than expected. While the majority of reviews are positive, the main complaints relate to quality control and durability issues, as well as minor design flaws.
Customer review summary generated by AI, including incentivized reviews.Primo water cooler
Would RecommendWorks great, nice not having to lug the bottle up to the top, just slide it in and it works!
Verified Purchaser
Water Dispenser
Would RecommendExcellent product, easy to set-up and load 5 gallon water bottles. My 12 year old daughter set it up.
Verified Purchaser
Great
Would RecommendI have had this dispenser for about 3years never had a problem does not stick out like a sore thumb I love it no leaking or anything
Garbage product
Would Not RecommendHad this for maybe about a year before it started leaking watched their YouTube videos and did as they instructed in attempt to fix it a month later it leaks again from a different spot made the decision to replace it with a different brand and I was emptying the overflow trap below the spouts it leaks scalding water on my hand as if giving a final screw you
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It's a Leaker!
Purchased and installed on a Monday - 5/21/18. Leaking by Friday - 5/25/18. PRIMO indeed!
We apologize that you had an issue with our dispenser. We are always working to improve our products and services for our consumers.
We hope tha...
AWESOME!!!
Just bought today!! Cold water is ice cold!!! Hot water is hot!! Easy to put together. I bought the warranty just in case. I am very pleased!!
A good unit!
This unit is a house friendly very decent look, easy to operate, easy to load especially if you bought a refill 5gallons like me. The reason I wrote this review is I learned a lesson how to take care of this unit, first of all I will recommend to buy a 2yrs warrantty for $ 24 something to total of 3 yrs warranty including your 1 yr factory warranty so you have a peace of mind just like what I did to make story short my unit broke 20 days before my warranty expire and the lowes send me a merchand...
Avoid at all cost
Bought and worked good for 5 weeks now the cold water will not dispense. What a waste of money DO NOT BUY
We apologize that you had an issue with the dispenser. We are always working to improve our products and services for our consumers.
We hope tha...
Primo Water Cooler, Upgrade from Previous Model
This purchase was to replace a previous Primo Water Cooler, a top load model. So far, I have noticed at least a couple of benefits with the upgraded model: As my water cooler sits atop a kitchen counter, loading a fresh water bottle entailed using a step-stool to crawl atop the kitchen counter, while holding the 35 pound water bottle. The newer bottom-loading model eliminates the need to leave the kitchen floor, and the cooler can stay in place while I replace the bottle. Additionally, this n...
Verified Purchaser
Lovin' it
Looks good in our home. Love that you don't have to look st the bottle sitting on the top. Easy to install and load
Verified Purchaser
Good concept, bad design
Door should be more substanstantial. Nowhere to actually "open" it to put the new tank in - have to fiddle with it to get it to open. Rechecked after purchase, and all units are the same. Like the bottom dispense design.
Verified Purchaser
Easy to use
This dispenser is easy to use and works very well. I wish it was a little quieter, but I am sensitive to sound so it could be just me.
Verified Purchaser
4 years
I purchased this dispenser in the spring of 2014. About a week ago, the cold water started leaking. Yesterday, I put a new 5-gallon in it. Today, it doesn't sense the refill and the water isn't being heated or cooled. I'm completely impressed with the quality appliance I bought from Primo. I will never buy from them again.
We apologize that you had an issue with our dispenser. We are always working to improve our products and services for our consumers.
We ho...
Loud, and get the extended warranty
Bought this to replace 20 month old previous purchase of same model. Get the extended warranty. Hot water started leaking like many other reviews. This one seems louder than last one. Really like bottom load. Nice appearance. Cleaning isn’t too much trouble; so, didn’t think self cleaning models worth the expense.
Verified Purchaser
Almost Perfect
We purchase this water dispenser to replace one that fed from atop which stopped working. In shortwe love it BUT it only has a cold and hot option not median temp. For the price it should have come with a room temperature option. But again we love it, it just isn't right that their top tier doesn't come with it.
Verified Purchaser
Not pumping water into the above bottle tank
I bought this cooler 1 1/2 years ago. It worked fine until recently. Now it does not pump water from the bottom of the bottle under the unit to the top tank. I have tried to reseal the cap on the bottle a dozen times, but no use now. Looking to replace with old style gravity flow type.