
Ratings & Reviews for Moen Digital Shower Matte Black 8.69-in WiFi Compatible Smart Universal Control panel for Shower
Ratings may include incentivized customer reviews.
What Customers Are Saying
The system offers precise temperature control, programmable presets, and smartphone app control. Customers with disabilities or young children appreciate the safety and independence it provides. However, many report reliability and connectivity issues, with the system frequently malfunctioning, shutting off unexpectedly, or failing to connect to the app. Some had to replace components multiple times and express frustration with poor customer support.
Customer review summary generated by AI, including incentivized reviews.More than expected
Just started setting the digital shower system up and was pleasantly surprised about how easy it was.
From moen.com
Best valve system
Would RecommendI bought this for our master bath where I put in a 2 shower system. The valve is easy to use, and looks great with no trim to clutter up the beautiful tile work. I love how this regulates the temp, I can turn it on with the app ahead of time and that I can have presets so my shower is unique to my wife’s.
From moen.com
Love this product
Would RecommendI’ve installed 6 of these systems. I finally have one of my own and I love it.
From moen.com
Controller just drops out
Would RecommendI took a shower. When my wife tried to take a shower an hour later, the shower would not turn on from Alexa or the iPad. I restarted by removing power. I did a WiFi reset. I did nothing. This morning I had to forget the controller and start over from scratch. It does work but this isn’t the first time this has happened.
From moen.com
Great Concept
Would RecommendI installed the u by Moen shower system and i am very pleased with its operation. The auto temperature control maintains the ideal temperature and stepping into a hot shower without a cold splash and waiting for warm up is fantastic. The only reason I am npt giving it 5 stars is the lack of consistent information regarding setup of the controller. It was very confusing! The instructions with the unit, the instructions on the controller, the instructions on the app, and the instructions on line w...
From moen.com
Hello Doug S. Thank you for taking the time to share your feedback. We apologize for any difficulty you experienced with connecting your U by Moen Sho...
Moen Shower Controller Design
Would RecommendController works fine in manual mode. However, for full setup (e.g. connecting to home network for date/time display) one needs to use a smart phone which I feel should not be required. Once the smart phone is connected it is quite easy to remotely control the shower. Also, the device setup would be easier if operations could be done via a touch screen.
From moen.com
Great
Would RecommendThanks to Les for the help with getting the shower reprogramed.
From moen.com
I'll Never Go Back
Would RecommendWho says technology can't help a shower. I'll never have another shower without these features again.
From moen.com
Easy to use
Would RecommendI bought this part of my new master bath. Great to use voice command to turn on and off.
From moen.com
Even better than I hoped
Would RecommendWe have been using it for two weeks and it is great. Simple controles, easy app, works how I hoped it would.
From moen.com
setting up moen
Would RecommendThe actual set up prior to using the U by Moen app. Set up is difficult on the iPhone. Took about 1/2 hour. Should have only taken 3 min or so.
From moen.com
Hello kb1234. Thank you for sharing with us. We're sorry to hear about the difficulty you experienced connecting your U by Moen shower to the U by Moe...
Perfect temperature every time
Would RecommendBought this almost 2 years ago, always works, biggest issue I’ve had is having to turn off the power and turn it back on to reset the unit once. Water is always at the perfect temperature, love that it warms up and pauses
From moen.com
Really convenient
Would RecommendJust what I wanted, to step into a shower at exactly the righ temperature
From moen.com
The best valve and controller on the market
Would RecommendGot this controller and valve up and running today and it’s the best on the market. I can’t say enough about the IT department at Moen and a special thanks to Colin for his support and knowledge of the system.
From moen.com
Fantastic Shower
Would Not RecommendThis is the most enjoyable shower I have ever used. A large control box lets you select your preferred water temperature, and choose between a rain shower, handheld shower, or both at the same time. The panel lets you know when your selected temperature is reached. Preferred settings can be saved for two individuals. The shower can also be controlled by your cellphone. The water streams are extremely comfortable.
From moen.com
Good quality.
Would RecommendValve and controller work as promised. Installation was quite simple.
From moen.com
Awesome shower control
Would RecommendRemodeled my bathroom and wanted a clean look so I bought the U by Moen system and was very satisfied with both the ease of installation and the finished look. It’s certainly not inexpensive, but in my opinion it’s worth the price - it looks fantastic, and there’s no fixtures to have to keep clean.
From moen.com
Great looking
Would RecommendJust finished the shower. Looks awesome and super easy to operate and setup
From moen.com
Awesome Product!
Would RecommendI've never had a shower that gets to the right temperature this quickly before. It will stay at the set temperature even if another shower is started in another bathroom or if the washing machine is started. No more cold shots from the shower, I love it!
From moen.com
Very nice feature
Would RecommendWe bought several months ago, but just moved into house and are now using. It’s easy to program initially and pair to the internet - but should there be a power outage there really isn’t good instructions to re-connect to the app
From moen.com
Hello George. We appreciate you sharing your feedback. We're sorry to hear about your experience with your U By Moen Shower Terra Beige 2-Outlet Digit...
Hello Billy. We appreciate you sharing your feedback. We're sorry to hear about the issue you experienced with the U By Moen Shower Terra Beige 2-Outl...