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Digital Shower Matte Black 8.69-in WiFi Compatible Smart Universal Control panel for Shower

Ratings & Reviews for Moen Digital Shower Matte Black 8.69-in WiFi Compatible Smart Universal Control panel for Shower

4.0
223
Review
 4 out of 5
223 Reviews


81% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The system offers precise temperature control, programmable presets, and smartphone app control. Customers with disabilities or young children appreciate the safety and independence it provides. However, many report reliability and connectivity issues, with the system frequently malfunctioning, shutting off unexpectedly, or failing to connect to the app. Some had to replace components multiple times and express frustration with poor customer support.

Customer review summary generated by AI, including incentivized reviews.
223 Customer Reviews

More than expected

Just started setting the digital shower system up and was pleasantly surprised about how easy it was.

March 6, 2020

From moen.com

Best valve system

Would Recommend

I bought this for our master bath where I put in a 2 shower system. The valve is easy to use, and looks great with no trim to clutter up the beautiful tile work. I love how this regulates the temp, I can turn it on with the app ahead of time and that I can have presets so my shower is unique to my wife’s.

March 4, 2020

From moen.com

Love this product

Would Recommend

I’ve installed 6 of these systems. I finally have one of my own and I love it.

February 24, 2020

From moen.com

Controller just drops out

Would Recommend

I took a shower. When my wife tried to take a shower an hour later, the shower would not turn on from Alexa or the iPad. I restarted by removing power. I did a WiFi reset. I did nothing. This morning I had to forget the controller and start over from scratch. It does work but this isn’t the first time this has happened.

February 24, 2020

From moen.com

Response from Moen Consumer Services

Hello Billy. We appreciate you sharing your feedback. We're sorry to hear about the issue you experienced with the U By Moen Shower Terra Beige 2-Outl...

Moen Consumer ServicesFebruary 24, 2020

Great Concept

Would Recommend

I installed the u by Moen shower system and i am very pleased with its operation. The auto temperature control maintains the ideal temperature and stepping into a hot shower without a cold splash and waiting for warm up is fantastic. The only reason I am npt giving it 5 stars is the lack of consistent information regarding setup of the controller. It was very confusing! The instructions with the unit, the instructions on the controller, the instructions on the app, and the instructions on line w...

February 6, 2020

From moen.com

Response from Moen Consumer Services

Hello Doug S. Thank you for taking the time to share your feedback. We apologize for any difficulty you experienced with connecting your U by Moen Sho...

Moen Consumer ServicesFebruary 6, 2020

Moen Shower Controller Design

Would Recommend

Controller works fine in manual mode. However, for full setup (e.g. connecting to home network for date/time display) one needs to use a smart phone which I feel should not be required. Once the smart phone is connected it is quite easy to remotely control the shower. Also, the device setup would be easier if operations could be done via a touch screen.

January 30, 2020

From moen.com

Great

Would Recommend

Thanks to Les for the help with getting the shower reprogramed.

January 24, 2020

From moen.com

I'll Never Go Back

Would Recommend

Who says technology can't help a shower. I'll never have another shower without these features again.

January 12, 2020

From moen.com

Easy to use

Would Recommend

I bought this part of my new master bath. Great to use voice command to turn on and off.

January 10, 2020

From moen.com

Even better than I hoped

Would Recommend

We have been using it for two weeks and it is great. Simple controles, easy app, works how I hoped it would.

January 3, 2020

From moen.com

setting up moen

Would Recommend

The actual set up prior to using the U by Moen app. Set up is difficult on the iPhone. Took about 1/2 hour. Should have only taken 3 min or so.

January 2, 2020

From moen.com

Response from Moen Consumer Services

Hello kb1234. Thank you for sharing with us. We're sorry to hear about the difficulty you experienced connecting your U by Moen shower to the U by Moe...

Moen Consumer ServicesJanuary 3, 2020

Perfect temperature every time

Would Recommend

Bought this almost 2 years ago, always works, biggest issue I’ve had is having to turn off the power and turn it back on to reset the unit once. Water is always at the perfect temperature, love that it warms up and pauses

December 11, 2019

From moen.com

Really convenient

Would Recommend

Just what I wanted, to step into a shower at exactly the righ temperature

December 8, 2019

From moen.com

The best valve and controller on the market

Would Recommend

Got this controller and valve up and running today and it’s the best on the market. I can’t say enough about the IT department at Moen and a special thanks to Colin for his support and knowledge of the system.

November 29, 2019

From moen.com

Fantastic Shower

Would Not Recommend

This is the most enjoyable shower I have ever used. A large control box lets you select your preferred water temperature, and choose between a rain shower, handheld shower, or both at the same time. The panel lets you know when your selected temperature is reached. Preferred settings can be saved for two individuals. The shower can also be controlled by your cellphone. The water streams are extremely comfortable.

November 24, 2019

From moen.com

Good quality.

Would Recommend

Valve and controller work as promised. Installation was quite simple.

November 8, 2019

From moen.com

Awesome shower control

Would Recommend

Remodeled my bathroom and wanted a clean look so I bought the U by Moen system and was very satisfied with both the ease of installation and the finished look. It’s certainly not inexpensive, but in my opinion it’s worth the price - it looks fantastic, and there’s no fixtures to have to keep clean.

November 3, 2019

From moen.com

Great looking

Would Recommend

Just finished the shower. Looks awesome and super easy to operate and setup

October 12, 2019

From moen.com

Awesome Product!

Would Recommend

I've never had a shower that gets to the right temperature this quickly before. It will stay at the set temperature even if another shower is started in another bathroom or if the washing machine is started. No more cold shots from the shower, I love it!

October 11, 2019

From moen.com

Very nice feature

Would Recommend

We bought several months ago, but just moved into house and are now using. It’s easy to program initially and pair to the internet - but should there be a power outage there really isn’t good instructions to re-connect to the app

October 4, 2019

From moen.com

Response from Moen Consumer Services

Hello George. We appreciate you sharing your feedback. We're sorry to hear about your experience with your U By Moen Shower Terra Beige 2-Outlet Digit...

Moen Consumer ServicesOctober 4, 2019