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Digital Shower Matte Black 8.69-in WiFi Compatible Smart Universal Control panel for Shower

Ratings & Reviews for Moen Digital Shower Matte Black 8.69-in WiFi Compatible Smart Universal Control panel for Shower

4.0
223
Review
 4 out of 5
223 Reviews


81% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The system offers precise temperature control, programmable presets, and smartphone app control. Customers with disabilities or young children appreciate the safety and independence it provides. However, many report reliability and connectivity issues, with the system frequently malfunctioning, shutting off unexpectedly, or failing to connect to the app. Some had to replace components multiple times and express frustration with poor customer support.

Customer review summary generated by AI, including incentivized reviews.
223 Customer Reviews

Works as described

Installed this yesterday and simple fast setup of controller. I'm using it on a tube with a tub spout and hand sprayer. Everything works as planned with the exception of Google Home controlling it. Google says your Moen account isn't linked but it is and I am familiar enough with the many other accounts I have linked that I know it is. So there is some unusual issue there that I'm sure I'll get past perhaps with some help from Moen. I had a preinstall question about the orientation of the mixer ...

March 21, 2021

From moen.com

Really cool gadget

Would Recommend

I bought this a month ago and at first I had a lot of problem getting it connected to the internet but they have replaced it and the new one works perfectly

March 19, 2021

From moen.com

The Best Shower Controller

Would Recommend

I just installed a system in my second house similar to the one in my first house. Would not dream of living without my UMoen shower controller. Preset shower head and temperature, fantastic

February 28, 2021

From moen.com

Great features

Would Recommend

I love this item! I can’t wait to use it. It was just installed today.

February 28, 2021

From moen.com

So unique

Would Recommend

Have had our Moen U system almost 2 years and love it. The WiFi controls are a little glitchy some time, but over all its great!

February 27, 2021

From moen.com

Terrible support

Would Not Recommend

This was installed today and I cannot sync it to Alexa... and I cannot get help

February 23, 2021

From moen.com

Response from Moen Consumer Services

Hello Martin, We're sorry to hear that you're having trouble connecting your U by Moen TS3302TB to the Alexa skill. It appears that you were in contac...

Moen Consumer ServicesFebruary 24, 2021

Working Great..So Far

Would Recommend

We added this Moen feature to our bathroom remodel and are very glad we did. Temperature control is spot on and easy!

February 22, 2021

From moen.com

Doesn't work to connect

Would Not Recommend

It won't connect to wifi. Will only try to connect to Homekit and fails at that. I think the unit was received as defective.

February 19, 2021

From moen.com

Response from Moen Consumer Services

Hello kurt. Thank you for taking the time to review your U By Moen Shower Terra Beige 2-Outlet Digital Shower Controller. Were sorry to hear about you...

Moen Consumer ServicesFebruary 19, 2021

What a shower!

Would Recommend

Just remodeled the master bath. The shower is our show piece

February 19, 2021

From moen.com

Cool Features

Would Recommend

Love the rain and body sprays. The control head and the ability to hook it up to your phone is cool. Shower is ready to step into

February 18, 2021

From moen.com

Great device

Works great and easy to set up as long as you have an Android or Apple device.

February 17, 2021

From moen.com

Great unit. Easy to use

This is the second one I have had both work flawless

February 16, 2021

From moen.com

Replacement Unit, Great Support

Would Recommend

Greetings, We have had our U by Moen for three years. In the last year or so, the light would randomly start coming on in the middle of the night...lighting up the bathroom and subsequently our bedroom. We ran through all of the troubleshooting and Moen was excellent and replaced it. So now we are on our second unit, hoping that this issue resolves itself. The app is terrible, I dont even want to put time into writing that up, sorry devs...you have an opportunity to do a lot of fun and intere...

February 12, 2021

From moen.com

Head unit

I have 2 of these systems in my house. The valves seem to be ok but have replaced the head units several times. I have 1 head unit that is currently failed and it has taken a week to get a call back for warranty replacement

February 9, 2021

From moen.com

Response from Moen Consumer Services

Hello Home. We appreciate you sharing your feedback. We're sorry to hear about your experience with your Terra Beige 2-Outlet Digital Shower Controlle...

Moen Consumer ServicesFebruary 10, 2021

Love this thing!

Would Recommend

I love the new features. This is much better than the old IODigital unit. Alex integration was simple. I wish there was a conversion kit to use the old IODigital cable that is buried behind my tile though... that would make the upgrade so much easier...

February 3, 2021

From moen.com

Quite the product

Would Recommend

Just installed yesterday and so far so good. The hot and cold are reversed; but I read that in a review; so I knew what to do. Seems to work fine but I have not taken shower as I am regrouting shower stall. You have to get the right words to Alexa, but that's ok too. All in all, a great setup. Not too hard not too easy Look forward to many years of use.

January 28, 2021

From moen.com

Moen Contiinues to Impress

We remodeled our master bathroom in 2017 and installed the dual head Moen shower controller. We love the ability for two presets because my wife doesn’t take as hot of a shower as I do. After the alarm goes off in the morning, I can use the U by Moen app to warm up my shower before I get out of bed. The controller worked fine until this winter when one of the buttons stopped responding when pushed. I contacted Moen and within a week, I had a new controller that I easily swapped out. Very happ...

January 24, 2021

From moen.com

Just Installed

Would Recommend

Still in the middle of remodeling master bathroom so I haven't used system a lot, only to set it up and test it. Manually operating system on the wall works well. When trying to link the system to my phone & home WiFi, it took 3 tries, even though I followed the steps exactly each time. Linked it also to my Alexa & Google Home assistants which seem to work well so far.

January 22, 2021

From moen.com

Great Idea but falls short and tech support is no

Would Not Recommend

Installed and connected to the internet. Unfortunately this thing even just getting direct from the manufacture has 2 year old firmware which doesn’t have all the features listed. Tech support just has you do the basic unplug wait 5 mins and plug back in. My unit is stuck on firmware 1.0.6 when it should be on version 3.0+. Clients not happy and I’m not happy

January 22, 2021

From moen.com

Response from Moen Consumer Services

Hello RLS Plumbing. We appreciate your feedback. We're sorry to hear about your experience with getting the latest firmware for the U By Moen Shower T...

Moen Consumer ServicesJanuary 22, 2021

Great shower control unit!

Would Recommend

Bought 2! One for our master bathroom and another for our son’s bathroom. They both work great. Would definitely buy again.

January 20, 2021

From moen.com