
Ratings & Reviews for Moen Digital Shower Matte Black 8.69-in WiFi Compatible Smart Universal Control panel for Shower
Ratings may include incentivized customer reviews.
What Customers Are Saying
The system offers precise temperature control, programmable presets, and smartphone app control. Customers with disabilities or young children appreciate the safety and independence it provides. However, many report reliability and connectivity issues, with the system frequently malfunctioning, shutting off unexpectedly, or failing to connect to the app. Some had to replace components multiple times and express frustration with poor customer support.
Customer review summary generated by AI, including incentivized reviews.Works as described
Installed this yesterday and simple fast setup of controller. I'm using it on a tube with a tub spout and hand sprayer. Everything works as planned with the exception of Google Home controlling it. Google says your Moen account isn't linked but it is and I am familiar enough with the many other accounts I have linked that I know it is. So there is some unusual issue there that I'm sure I'll get past perhaps with some help from Moen. I had a preinstall question about the orientation of the mixer ...
From moen.com
Really cool gadget
Would RecommendI bought this a month ago and at first I had a lot of problem getting it connected to the internet but they have replaced it and the new one works perfectly
From moen.com
The Best Shower Controller
Would RecommendI just installed a system in my second house similar to the one in my first house. Would not dream of living without my UMoen shower controller. Preset shower head and temperature, fantastic
From moen.com
Great features
Would RecommendI love this item! I can’t wait to use it. It was just installed today.
From moen.com
So unique
Would RecommendHave had our Moen U system almost 2 years and love it. The WiFi controls are a little glitchy some time, but over all its great!
From moen.com
Terrible support
Would Not RecommendThis was installed today and I cannot sync it to Alexa... and I cannot get help
From moen.com
Working Great..So Far
Would RecommendWe added this Moen feature to our bathroom remodel and are very glad we did. Temperature control is spot on and easy!
From moen.com
Doesn't work to connect
Would Not RecommendIt won't connect to wifi. Will only try to connect to Homekit and fails at that. I think the unit was received as defective.
From moen.com
Hello kurt. Thank you for taking the time to review your U By Moen Shower Terra Beige 2-Outlet Digital Shower Controller. Were sorry to hear about you...
What a shower!
Would RecommendJust remodeled the master bath. The shower is our show piece
From moen.com
Cool Features
Would RecommendLove the rain and body sprays. The control head and the ability to hook it up to your phone is cool. Shower is ready to step into
From moen.com
Great device
Works great and easy to set up as long as you have an Android or Apple device.
From moen.com
Great unit. Easy to use
This is the second one I have had both work flawless
From moen.com
Replacement Unit, Great Support
Would RecommendGreetings, We have had our U by Moen for three years. In the last year or so, the light would randomly start coming on in the middle of the night...lighting up the bathroom and subsequently our bedroom. We ran through all of the troubleshooting and Moen was excellent and replaced it. So now we are on our second unit, hoping that this issue resolves itself. The app is terrible, I dont even want to put time into writing that up, sorry devs...you have an opportunity to do a lot of fun and intere...
From moen.com
Head unit
I have 2 of these systems in my house. The valves seem to be ok but have replaced the head units several times. I have 1 head unit that is currently failed and it has taken a week to get a call back for warranty replacement
From moen.com
Hello Home. We appreciate you sharing your feedback. We're sorry to hear about your experience with your Terra Beige 2-Outlet Digital Shower Controlle...
Love this thing!
Would RecommendI love the new features. This is much better than the old IODigital unit. Alex integration was simple. I wish there was a conversion kit to use the old IODigital cable that is buried behind my tile though... that would make the upgrade so much easier...
From moen.com
Quite the product
Would RecommendJust installed yesterday and so far so good. The hot and cold are reversed; but I read that in a review; so I knew what to do. Seems to work fine but I have not taken shower as I am regrouting shower stall. You have to get the right words to Alexa, but that's ok too. All in all, a great setup. Not too hard not too easy Look forward to many years of use.
From moen.com
Moen Contiinues to Impress
We remodeled our master bathroom in 2017 and installed the dual head Moen shower controller. We love the ability for two presets because my wife doesn’t take as hot of a shower as I do. After the alarm goes off in the morning, I can use the U by Moen app to warm up my shower before I get out of bed. The controller worked fine until this winter when one of the buttons stopped responding when pushed. I contacted Moen and within a week, I had a new controller that I easily swapped out. Very happ...
From moen.com
Just Installed
Would RecommendStill in the middle of remodeling master bathroom so I haven't used system a lot, only to set it up and test it. Manually operating system on the wall works well. When trying to link the system to my phone & home WiFi, it took 3 tries, even though I followed the steps exactly each time. Linked it also to my Alexa & Google Home assistants which seem to work well so far.
From moen.com
Great Idea but falls short and tech support is no
Would Not RecommendInstalled and connected to the internet. Unfortunately this thing even just getting direct from the manufacture has 2 year old firmware which doesn’t have all the features listed. Tech support just has you do the basic unplug wait 5 mins and plug back in. My unit is stuck on firmware 1.0.6 when it should be on version 3.0+. Clients not happy and I’m not happy
From moen.com
Hello RLS Plumbing. We appreciate your feedback. We're sorry to hear about your experience with getting the latest firmware for the U By Moen Shower T...
Great shower control unit!
Would RecommendBought 2! One for our master bathroom and another for our son’s bathroom. They both work great. Would definitely buy again.
From moen.com
Hello Martin, We're sorry to hear that you're having trouble connecting your U by Moen TS3302TB to the Alexa skill. It appears that you were in contac...