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Digital Shower Matte Black 8.69-in WiFi Compatible Smart Universal Control panel for Shower

Ratings & Reviews for Moen Digital Shower Matte Black 8.69-in WiFi Compatible Smart Universal Control panel for Shower

4.0
223
Review
 4 out of 5
223 Reviews


81% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The system offers precise temperature control, programmable presets, and smartphone app control. Customers with disabilities or young children appreciate the safety and independence it provides. However, many report reliability and connectivity issues, with the system frequently malfunctioning, shutting off unexpectedly, or failing to connect to the app. Some had to replace components multiple times and express frustration with poor customer support.

Customer review summary generated by AI, including incentivized reviews.
223 Customer Reviews

A True Luxury Experience!

Would Recommend

We did a complete renovation of our main level, and installed the U by Moen Shower System as part of the effort. After a few stumbles (the first system was DOA but Moen was AWESOME in getting us a new one so we could install it during the Reno), I got the system registered and working. Oh my! What a luxury to be able to fire up my shower from bed (either by the app or asking Alexa to do it)! I know it will pair well this winter with my automatic, heated floor system. Thanks, Moen, for making t...

July 1, 2021

From moen.com

So far so good. I just installed it

Would Recommend

I will come back and review once I use it. It has just been installed

June 28, 2021

From moen.com

Love the device but the app does not work.

Would Not Recommend

Followed the directions in the app twice through. Shower data appears on the network but you phone continues to inform me that the device is offline. Reinstalled twice.

June 20, 2021

From moen.com

Response from Moen Consumer Services

Hello RicTheProf. Thank you for taking the time to post. We're sorry to hear about your experience with your U By Moen Shower Terra Beige 2-Outlet Dig...

Moen Consumer ServicesJune 22, 2021

Awesome system

Would Recommend

I would buy another for our other baths !! Love the looks abs everything about it

June 16, 2021

From moen.com

Doesn’t worh

Would Not Recommend

Handheld and shower head do not work independently

June 16, 2021

From moen.com

Response from Moen Consumer Services

Hello Jerry. Thank you for taking the time to post. We're sorry to hear about your experience with your U By Moen Shower Terra Beige 2-Outlet Digital ...

Moen Consumer ServicesJune 16, 2021

Not ready for prime time.

Would Not Recommend

Nice when it works, but very difficult to connect to WiFi. Make sure your phone is connected to 2 ghz network or it won’t connect to the controller. Even if you get it to connect, the settings for the shower cannot be done on the controller itself but must be done on your phone, ie- if you cant get the phone to connect you have no way of customizing the controller to your preferences. Who the heck decided to have that limitation when they designed this. Even if you are able to connect your phone...

June 9, 2021

From moen.com

Response from Moen Consumer Services

Hello and thank you for sharing your feedback. We're sorry to hear about your experience with your U by Moen U By Moen Shower Terra Beige 2-Outlet Dig...

Moen Consumer ServicesJune 11, 2021

Works well but it is lacking user functions

Good temperature control, simple control panel. The Moen app however doesn't offer any additional user functions above those found on the panel. It is missing the ability to turn down the backlight on the overly bright display, and the ability to turn off the overly loud chime when the temperature is reached. These are easy features to control via the microcontroller if you plan for it.

May 24, 2021

From moen.com

Response from Moen Consumer Services

Hello FTO1. We appreciate you taking the time to review your U By Moen Shower Terra Beige 2-Outlet Digital Shower Controller. We're sorry to hear abou...

Moen Consumer ServicesMay 26, 2021

Simplicity

Would Recommend

Really like the ease of setting up the product. Easy install too.

May 14, 2021

From moen.com

Easy to use and works great

Would Recommend

press one button and step into the perfect shower temp and set up. Turn on the shower from my phone and walk into the ready to go shower.

May 12, 2021

From moen.com

We’re spoiled

Would Not Recommend

After having a manual operating valve for years, we’re being spoiled by the features and easy operation.

May 8, 2021

From moen.com

Very impressed so far

Would Recommend

I have just finished setting up the controller and I am very impressed with the design and functionality of the new shower.

May 7, 2021

From moen.com

Easy to install and set up

Would Recommend

I had bought this product a month. I have no had the chance to try. Time will come and hope everything goes well. So far very easy to set up

April 28, 2021

From moen.com

U by moen

Would Recommend

Had an issue with network connection. Power plug was not fully seated and running on battery. Complete operator error. Service tech caught it right away.

April 28, 2021

From moen.com

Love the Moen U, Not the Controller

Would Recommend

I LOVE my Moen U. Everyone should have one of these! There are minor issues that still need to be worked out . With voice commands, I can only control the shower, not the tub. It should be designed so you can control either. Otherwise, It's awesome. It's so nice to tell Alexa to turn on the shower and the exact temp you want. And I love that I can control it from my phone so I can have a hot bath waiting for me when I walk in the door after working out (I start the tub when I'm 10 mins away f...

April 22, 2021

From moen.com

Goes Offline

Would Not Recommend

Moen customer service has been excellent and they have replaced necessary parts when they fail. The frustration is the device fails to work properly approximately twice per year requiring a complete factory reset. It may require several factory resets before it finally configures properly.

April 21, 2021

From moen.com

Response from Moen Consumer Services

Hello Bill. Thank you for sharing your feedback. We're sorry to hear about your experience with your U By Moen Shower Terra Beige 2-Outlet Digital Sho...

Moen Consumer ServicesApril 23, 2021

Great idea!

Would Recommend

Would be 5 stars but 115 degree limit is not hot enough for us.

April 20, 2021

From moen.com

Awesome digital facet controller

Installed today cool features and presets. Alexia enabled

April 9, 2021

From moen.com

Loving Technology!

Would Recommend

New home and needed help setting up...love the U ...can turn on shower from bed with app and walk into a preset temperature.

April 8, 2021

From moen.com

It’s good. No, really! It’s good.

Would Recommend

Yep, I bought it and I installed it and I Remodeled my bathroom. Yep I rock. I like the U by Moen almost as much as I like myself. My remodeled bathroom is great. And the U by Moen made me look as good as my wife thinks I am. Yep she thinks I rock too.

March 31, 2021

From moen.com

TS3302TB

Would Recommend

Easy to install and easy tu use great product I love it!!!!

March 26, 2021

From moen.com