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Digital Shower Matte Black 8.69-in WiFi Compatible Smart Universal Control panel for Shower

Ratings & Reviews for Moen Digital Shower Matte Black 8.69-in WiFi Compatible Smart Universal Control panel for Shower

4.0
223
Review
 4 out of 5
223 Reviews


81% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The system offers precise temperature control, programmable presets, and smartphone app control. Customers with disabilities or young children appreciate the safety and independence it provides. However, many report reliability and connectivity issues, with the system frequently malfunctioning, shutting off unexpectedly, or failing to connect to the app. Some had to replace components multiple times and express frustration with poor customer support.

Customer review summary generated by AI, including incentivized reviews.
223 Customer Reviews

Good shower, but needs improvement

Would Recommend

The shower is good but the app is very buggy and this does not work with Apple’s Siri

October 3, 2019

From moen.com

Response from Moen Consumer Services

Hello Troy. We appreciate you sharing your feedback. We're sorry to hear about your experience with your U By Moen Shower Terra Beige 2-Outlet Digital...

Moen Consumer ServicesOctober 3, 2019

The greatest invention of the century

Would Recommend

Better than sliced bread. My wife fought me tooth and nail about purchasing it. It took her one shower to realize its a great time to be alive.

September 12, 2019

From moen.com

Works beautifully for me!

Would Recommend

I remodled my bathroom replacing the garden jacuzzi tub with a walk in shower without moving the plumbing. The entry door to the bathroom is on the same wall as the plumbing necessitating the shower door be on the opposite end. Without this wonderful product, it would be impossible for me to get the shower turned on without having to stand is cold water. I love it!

August 16, 2019

From moen.com

Ugh. I want to love it...

Would Not Recommend

We bought this for a shower remodel. I love electronic gadgets and my wife wanted the temperature control so thought it a match in heaven. The problem we have been having is when power outages occur, despite having the battery backup, the device never syncs up again. It says it is connected to the network. The app says it is connected. But they do not talk. And then you have to start the reconnection process all over again. And there is a flaw in the IOS 13 that makes it not able to connec...

August 7, 2019

From moen.com

Response from Moen Consumer Services

Hello CAMusing. We appreciate you sharing your feedback. We're sorry to hear about the trouble you are experiencing with your U By Moen Shower Terra ...

Moen Consumer ServicesAugust 9, 2019

We love our shower!

Would Recommend

Our shower is the best part of our place!!! Presets and Alexa integration are great! No issues with the valves or controls in 2 years.

July 19, 2019

From moen.com

Great shower valve but flaky software

Would Recommend

Great shower control valve but the app is flaky and the manual is poorly written. My Wi-Fi had a problem so the controller lost its sync with my iPhone. Problem is that if you looked at the app it appeared to be working but it wasn’t controlling the shower. I told the app to forget the shower so I could re-sync everything. To do this the instructions (the FAQ section on-line) say to hold the down temperature button in until It goes to the Technical Information Page. Then it says “In the upper ri...

July 15, 2019

From moen.com

Response from Moen Consumer Services

Hello JerryD. Thank you for sharing your feedback. We're sorry to hear about the trouble you are experiencing with your U By Moen Shower Terra Beige ...

Moen Consumer ServicesJuly 17, 2019

Life changer!

Would Recommend

Bought this primarily for our son with Down Syndrome who is unable to operate and regulate a regular shower. The Moen Digital System allows him to independently operate the shower with no chance of accidentally turning on scalding water

July 15, 2019

From moen.com

This is so cool!!

Would Recommend

We installed the U by Moen as part of our bathroom remodel. My husband was tired of having to adjust the hot and cold mix in the winter when the water from the line outside of the house hit the shower. It is SO nice to walk into a perfect temperature shower!! This was the first installation for our designer. There was a learning curve. Onyx guy didn't line up the data cord hole exactly. Had to have specialist repair 3 inch hole in the Onyx wall. Had to replace cut data cord. Took awhile f...

July 11, 2019

From moen.com

Great idea, bad connectivity.

Funny they asked me to review this as I’m trying to pair it with my WiFi. It will try to connect then drop and you have to start all over. This has don’t this 4 times in a row. When it did work, if someone had taken a shower the night before and turned it off with the temp at 108, when you try your preset at 103, it won’t turn on. It thinks it’s still at 108. This is my second unit and same problems.

July 10, 2019

From moen.com

Response from Moen Consumer Services

Hello Integrator. Thank you for taking the time to review the U By Moen Shower Terra Beige 2-Outlet Digital Shower Controller, TS3302TB. We're sorry...

Moen Consumer ServicesJuly 10, 2019

Can not set up manualy date and time

Would Recommend

We can’t set up manualy date and time ?! Please make work and update on app and firmware

July 9, 2019

From moen.com

Response from Moen Consumer Services

Hello Szczepan28oppl. Thank you for taking the time to review the U By Moen Shower Terra Beige 2-Outlet Digital Shower Controller, TS3302TB. The tim...

Moen Consumer ServicesJuly 9, 2019

App needs work

Would Recommend

I love the features of my U by Moen. The ability to start the shower from my phone or by Alexa is fantastic. However after using the app on my phone and connecting to WiFi, everything worked flawlessly for about a week. Then the problems with the app started. It kept saying I still needed to add Alexa. However it worked with Alexa fine, and then suddenly the app disconnected and now says that my email is not on record. however I did get this link to rate the device sent to me on the same e...

July 1, 2019

From moen.com

Perfect temp

Would Recommend

I have used the controller for 2 months now. Getting the same temp every time with the touch of a button is great. Use it to full a tub also. The timer allows us to fill it to proper depth without being in the room. Would like it to fill faster but not a major issue. I believe 4 port model flows more. Curious as to how long it lasts before failing. Easy to install and a blast to use.

June 28, 2019

From moen.com

Great faucet

Would Recommend

We bought this during our remodel and started it up today, awesome

May 25, 2019

From moen.com

This is for controller set up only

Would Recommend

The valve is a few days from installation. Set is very easy. I did do a reset because of a power failure. Be sure and unplug the unit for a full minute and everything will be fine.

May 18, 2019

From moen.com

Display not functioning - cannot connect to app

Would Not Recommend

This is a replacement controller - it would still not connect tot he U by Moen app -and today the LED screen on the controller is not working - completely blank and unresponsive - even tho the unit has power

May 18, 2019

From moen.com

Response from Moen Consumer Services

Hello axman000. Our records indicate you have already been working with Moen’s Consumer Services Department to troubleshoot the issues you have exper...

Moen Consumer ServicesMay 20, 2019

Works like a charm. Wife even loves it!

Would Recommend

I have had this for about a month. I asked for it to be installed in our new home. I figured with a name like Moen behind it I wasn't taking too much of a risk. It paired easily the first time but a month later I had to repair it with a new router. I couldn't get it to work. Moen's customer support is easy to deal with and helped solve the problem. It would be nice if this would give you the local weather on the panel and work with 5G WIFI networks. I couldn't get it to work with my Unifi...

May 18, 2019

From moen.com

Reset

Would Not Recommend

For some reason we have to keep resetting controller to work with our I phones.

May 14, 2019

From moen.com

Response from Moen Consumer Services

Hello nichols1165. Thank you for your feedback and taking the time to post. We are sorry to hear about the trouble with your U By Moen Shower 2-Outl...

Moen Consumer ServicesMay 14, 2019

Love the U by Moen

Would Recommend

Easy installation since I already had the shower down to the studs for repairs. I used shark bite adapters to connect supply lines to valve and output valve lines to shower appliances. This made it super easy since I don’t know how or want to work with copper lines. No leaks from the moment I turned in the water supply and applied pressure to the system.

May 3, 2019

From moen.com

Conveniet and Efficient

Would Recommend

We purchased two U by Moen controllers, one four valve and one two valve. Both have worked flawlessly and provide us with the flexibility to preset showers for different heads and temperatures.

May 1, 2019

From moen.com

Fantastic system.

Would Recommend

Just installed the Moen TS3302TB system, and I am very impressed at how quickly and perfectly it controls shower temperatures. It was very easy to install and configure.

April 20, 2019

From moen.com