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Digital Shower Matte Black 8.69-in WiFi Compatible Smart Universal Control panel for Shower

Ratings & Reviews for Moen Digital Shower Matte Black 8.69-in WiFi Compatible Smart Universal Control panel for Shower

4.0
223
Review
 4 out of 5
223 Reviews


81% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The system offers precise temperature control, programmable presets, and smartphone app control. Customers with disabilities or young children appreciate the safety and independence it provides. However, many report reliability and connectivity issues, with the system frequently malfunctioning, shutting off unexpectedly, or failing to connect to the app. Some had to replace components multiple times and express frustration with poor customer support.

Customer review summary generated by AI, including incentivized reviews.
223 Customer Reviews

Great features

Would Recommend

The product is a nice addition to my shower. It was a little difficult to install, mostly connecting the AC adapter to the unit (getting it aligned to connect was difficult.)

August 6, 2020

From moen.com

Works great

Would Recommend

Wanted to add that "Wow" factor and, in combination with Alexa, it is spot on. Only complaint so far is the installation; "hot" and "cold" hookup are reversed. Standard is hot on left and cold on right. This is cold on left and hot on right. Had to add extra piping to reverse them. Otherwise, meets and exceeds expectations.

August 1, 2020

From moen.com

Seamless and intelligent

Would Recommend

It’s the next thing for intelligent Hones, U by Moen shower is the natural progression of the technology in the bathroom. Easy to operate and adds stylish value to our home. Thumbs up

August 1, 2020

From moen.com

Setup difficult

Would Recommend

I had quite a bit of trouble setting up the remote operation. After doing a factory reset, was finally able to sync the controller with my phone. Moen did reach out with an email but a toll free number could have saved some time over the weekend. I think I will really love the shower but have not had a lot of time to assess.

July 27, 2020

From moen.com

Response from Moen Consumer Services

Hello Easyw. We appreciate you sharing your feedback for your U By Moen Shower Terra Beige 2-Outlet Digital Shower Controller. We're sorry to hear abo...

Moen Consumer ServicesJuly 31, 2020

Great product. Excellent features

Would Recommend

Bought this for a upscale master bathroom home remodel

July 23, 2020

From moen.com

Excellent product, great feature/

Would Recommend

I bought this a year and have ago anf have been a blast, and useful. Also the inovation to upgrade and be control by voice assistance as Amazon echo is a great capavilitie.

July 22, 2020

From moen.com

The App is terrible

Would Not Recommend

Every time you link up the app it screws up your shower. Leaving valves on that aren’t supposed to be on and even not allowing me to use the shower once. The buttons on the controller literally didn’t work at all to turn on the shower. Had to reset to factory settings and delete the app twice!

July 22, 2020

From moen.com

Response from Moen Consumer Services

Hello HardWorker. Thank you for taking the time to review the U By Moen Shower Terra Beige 2-Outlet Digital Shower Controller. We're sorry to hear abo...

Moen Consumer ServicesJuly 23, 2020

fantastic shower controller

Would Recommend

bought this unit for our bathroom remodel. works great and is a highlight when visitors look at our new shower.

July 18, 2020

From moen.com

Master shower

Would Recommend

Just installed after master bath reno. Have not uddd it much but love it so far.

July 15, 2020

From moen.com

Awesome New Tech

Would Recommend

Love this new Moen shower controller. Simple, easy to use + I can turn on the shower from my bedroom using Amazon Alexa. Both my wife and I can preset different shower temps, and there are no faucet knobs to content with on the wall.

July 14, 2020

From moen.com

Cool product...too soon to offer along-term review

Would Recommend

Just installed...seems to do what it purports to do. Time will tell.

July 9, 2020

From moen.com

Love the idea of this but

Would Recommend

I have now had my U Moen shower for over a year. The connectivity is absolutely horrible. I have tried with iPhones and android phones and it never works the way it should. I have also had to replace the control unit and the valve units already. Oh and fishing the long cord from the control unit to the valve is no easy task make sure your installer plans for this to fail at some point. That said I knew being one of the first it would have some issues. It has worked most of the time and is exact...

July 8, 2020

From moen.com

Response from Moen Consumer Services

Hello Redprb. We appreciate you taking the time to post your review of your U By Moen Shower Terra Beige 2-Outlet Digital Shower Controller, TS3302TB....

Moen Consumer ServicesJuly 10, 2020

Glitchy

Would Not Recommend

I bought this to sync with my Apple HomeKit. Unfortunately Apple and moen aren’t on the same page and the shower may sync with Apple but can not be operated by HomeKit. I’m sure it’s temporary until moen realizes they have a problem but disappointing that I spent a lot of money on my u by moen and it doesn’t even work with Apple. I hope you fix it!

June 21, 2020

From moen.com

Response from Moen Consumer Services

Hello Daniel, Thank you for sharing your feedback about Apple HomeKit. We apologize for the issues you're having with HomeKit. It appears that you've ...

Moen Consumer ServicesJune 24, 2020

Perfect fo walk-in shower

Would Recommend

This was a great solution for the bathroom I just remodeled. The shower head was on a far wall, which meant that you had to either get sprayed with cold water when turning on with a traditional shower valve, or a lot more plumbing to put the valve near the shower entry. Installation strait forward and easy. The preset features are great. Set the temp you like, and leave it. No fiddling to get the temp just right.

June 20, 2020

From moen.com

Cool features

Would Recommend

Set up and button control is ok, read up on it. I normally just wing it but definitely needed to read set up and user manual. Overall happy.

June 14, 2020

From moen.com

Almost perfect

Would Recommend

I have owned this shower controller for about a year. For the most part it has worked flawlessly. After about 3 months the panel went dead. I fixed it by unplugging and plugging in the control module. After doing that I had to go thru a setup again. I called Moen and they helped me solve the problem. Their service is great but sometimes you can't get through to them (busy). Yesterday the shower water wouldn't come on. I fixed that by doing a power cycle. These things aren't a big deal ...

June 13, 2020

From moen.com

Very Nice

I like the custom programming for myself and my wife has hers. Custom temperature, custom greeting, and custom screen brightness. Although there are not enough color contrast on the screen for us reader glasses wearers (say that five time fast). Controls flow to each fixture or all of them. Very cool. Valves require access in back, so you have to place them strategically. Does not come with valve access cover so I used a Leviton electrical panel cover that is flat. Textured and painted to match ...

June 10, 2020

From moen.com

Car wash

Would Recommend

Works great ease of operation, that’s all I really want to say but I have to keep typing due to the minimum amount of words that must be used for this review.

June 7, 2020

From moen.com

They should pay you for your time

Would Not Recommend

This things got more bugs than Linus! Moen should be paying me for this!

June 6, 2020

From moen.com

Response from Moen Consumer Services

Hello, Thank you for sharing your feedback. We apologize for the trouble you are experiencing with the U by Moen TS3302TB. We would like to get more s...

Moen Consumer ServicesJune 8, 2020

Cool design

Would Recommend

I have been using this device for 6 months and I love it! Showering in the digital age!

June 3, 2020

From moen.com