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Steam Smart Wi-Fi Enabled High Efficiency Stackable Steam Cycle Smart Compatible Medium Front-Load Washer ( Graphite Steel ) ENERGY STAR

Ratings & Reviews for LG Steam Smart Wi-Fi Enabled High Efficiency Stackable Steam Cycle Smart Compatible Medium Front-Load Washer ( Graphite Steel ) ENERGY STAR

4.3
1111
Review
 4.3 out of 5
1111 Reviews


87% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The product offers good cleaning performance, large capacity, and convenient smart home integration. However, some users have reported issues with leaks, unbalanced spin cycles, and control panel problems. Durability concerns have also been raised, with a few customers experiencing breakdowns within a few years of use.

Customer review summary generated by AI, including incentivized reviews.
1111 Customer Reviews

Washes thoroughly!

Would Recommend

[This review was collected as part of a promotion.] I've had this washer for about a year. LG Repair has problems fixing the fabric softener dispenser and they have to come out again.

August 21, 2021

From lg.com

Response from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our m...

LGE Social MediaAugust 21, 2021

LG Could get some minor kinks out.

Would Recommend

[This review was collected as part of a promotion.] After a year and a half the washer was shaking more than usual and I had checked that it was level, and we were definitely not over or under loading it. An authorized LG tech came out and low and behold he's seen the same issue time after time. The delivery service inserted the drain hose too far into the stand pipe causing back siphon into the drum. Time to time it shakes a tiny bit, maybe a tweak in the self adjustment from the manufacturer w...

August 21, 2021

From lg.com

Hate it

Would Not Recommend

Bought this set used when we bought our house. It's barely a year old. I'm not fond of HE washers, as I had one and hated it (ruined my clothes, never got them clean, etc). But the laundry room in this house was specifically designed for this set. A top load washer won't fit. So I wanted to give it a chance. Maybe they've improved. Well, I'm barely a month in and I want to sell this thing to the highest bidder. If your clothes are relatively clean anyway it does an okay job. But if they're actua...

August 21, 2021

From lg.com

Response from LGE Social Media

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing a...

LGE Social MediaAugust 23, 2021

Workhorse

Would Recommend

[This review was collected as part of a promotion.] I love my new lg washer. Its huge, quick, and fairly quiet. Would recommend.

August 16, 2021

From lg.com

New Machine Operated very well and quietly but ...

Would Not Recommend

[This review was collected as part of a promotion.] I purchased this washer and dryer set about 17 months ago. The LG wash machine has operated very nicely. Unfortunately, about 2 weeks ago when the machine was not in use, nor had it been in use for 2 days the front door glass exploded. I was upstairs and sounded like a person drove through my sliding glass door very loud. Upon inspection large glass shards were on the floor and in the machine (could have really hurt someone close by) Two we...

August 13, 2021

From lg.com

Response from LGE Social Media

We’d like to gather more information to see if we can determine the issue. Please contact LG Customer Support via private message on Facebook @LGUSSup...

LGE Social MediaAugust 18, 2021

Cleans and saves you money

Would Recommend

[This review was collected as part of a promotion.] Not only does my new lg washer clean fantastic but I also save 10 dollars a month on my water bill, savings pays for the machine!

August 10, 2021

From lg.com

Nightmare

Would Not Recommend

I bought this unit in sept 2020. I have used it only 3 months. The other 8 months it has been broken. Don't recommend

August 8, 2021

From lg.com

Response from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our m...

LGE Social MediaAugust 9, 2021

[This review was collected as part of a promotion.] I want to thank LG for asking three times for me to write my review of my washer. I wanted to wait until there was some resolution with the current issue. Delay in receipt of washer. While I paid for the product on October 15, 2019, I did not receive the product until November 25, 2019 – almost six (6) weeks later (before the global pandemic) due to lack of availability. I contacted LG which denied my request for them to accept ...

August 6, 2021

From lg.com

Response from LGE Social Media

We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support...

LGE Social MediaAugust 8, 2021

Great washing machine

Would Recommend

[This review was collected as part of a promotion.] I'm handicap, I had a top load before but being in a wheelchair it's like a thousand times easier loading and unloading. We also purchased the front loading dryer. Life is easier with front loading machines.

August 2, 2021

From lg.com

Quiet and very efficient

Would Recommend

[This review was collected as part of a promotion.] The washing machine is unbelievably quiet and well balanced in operation. It appears to be very efficient in the use of water and electricity. Initially I didn't think much of the WiFi connectivity feature but have become to really appreciate it to monitor usage and any issues that arise in our vacation home while being rented.

August 2, 2021

From lg.com

Great washer!

Would Recommend

[This review was collected as part of a promotion.] Absolutely love this washer. It’s quiet and efficient. Washes everything well

July 27, 2021

From lg.com

Would Recommend

[This review was collected as part of a promotion.] They’re great really enjoying our washer and dryer

July 26, 2021

From lg.com

Great features!

Would Recommend

I purchased this washer almost one year ago. I am totally satisfied!

July 24, 2021

From lg.com

Great performance and features

Would Recommend

[This review was collected as part of a promotion.] Bought this washing machine in December 2020 and it has performed very well. Used to have a top loader and it did not allow for the large loads as this front loader does. Only issue that we had was an issue with the wifi card on the machine that went bad after 7 months. Was able to get it replaced by LG under warranty. But aside from that, have been pretty happy with it.

July 20, 2021

From lg.com

Quiet running

Would Recommend

[This review was collected as part of a promotion.] Good machine, runs great and quietly I don't know what to say more but happy to buy this product

July 20, 2021

From lg.com

Nice Machine with great features!

Would Recommend

[This review was collected as part of a promotion.] The machine itself it’s great for our household, the features are nice and convenient. The only thing that I have learned to manipulate is leaving the main door open after each wash and drying the rubber seal since it gets filled with water.

July 17, 2021

From lg.com

Great machine

Would Recommend

[This review was collected as part of a promotion.] I bought this @4 months ago. Love the machine. Cleans clothes well, fairly fast. Only negative is that it is a little loud and takes a little bit before it balances. Otherwise great machine.

July 17, 2021

From lg.com

Failure within 2 year

Would Not Recommend

[This review was collected as part of a promotion.] Within 2 years my washer is not working. Thankfully or maybe a curse I bought a 3 yr warranty and now struggling to get this cube in my basement working. If I could get paid out for my purchase price i would definitely buy a different brand and from a local store thst does their own repairs.

July 17, 2021

From lg.com

Response from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our m...

LGE Social MediaJuly 19, 2021

Washer review

Would Recommend

[This review was collected as part of a promotion.] I bought this washer one month ago and it works perfect for my home laundry. Washer is quite and simple to use.

July 17, 2021

From lg.com

Damages Clothing - Black Stains & Oil Marks

Would Not Recommend

[This review was collected as part of a promotion.] I have only had this unit for a year and it has already damaged numerous clothing items. I would not recommend to anyone. The technicians sent out are too lazy to figure out the problem.

July 11, 2021

From lg.com

Response from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our m...

LGE Social MediaJuly 13, 2021