
Ratings & Reviews for LG Steam Smart Wi-Fi Enabled High Efficiency Stackable Steam Cycle Smart Compatible Medium Front-Load Washer ( Graphite Steel ) ENERGY STAR
Ratings may include incentivized customer reviews.
What Customers Are Saying
The product offers good cleaning performance, large capacity, and convenient smart home integration. However, some users have reported issues with leaks, unbalanced spin cycles, and control panel problems. Durability concerns have also been raised, with a few customers experiencing breakdowns within a few years of use.
Customer review summary generated by AI, including incentivized reviews.Unreliable and hard to get repaired
Would Not RecommendLess tha two months after I purchased my washer had a complete electrical failure. Took two weeks to get repaired. Within a month one of the water dispenser stopped working. 8 months later I’m still trying to get it repaired.
From lg.com
front door water leak
Would Not RecommendI bought this washer September of 2020, it has been leaking since December, 5 attempts to repair the washer have been unsuccessful and now it also doesn’t fully spin .
From lg.com
We hate hearing you are having an issue with your unit. I'd like to see if we can help. Please contact LG Customer Support by direct message via Twitt...
The Good, the bad, and . . .
[This review was collected as part of a promotion.] Very pleased with the performance, until the water inlet valve failed. Repair work is on hold waiting for a replacement valve. Two weeks have now passed since the problem occurred. I have been notified that the art is on its way.
From lg.com
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our m...
LG Washer
Would Recommend[This review was collected as part of a promotion.] Love how quiet the unit is! The stackable units were perfect for my circumstances.
From lg.com
Ease of use
Would Recommend[This review was collected as part of a promotion.] We bought the LG washer and dryer combo with the storage stands and are very pleased with both. Great features and easy to customize each wash load.
From lg.com
Don't believe the good reviews--read this
Would Not RecommendThose who wrote the good reviews don't know what they are missing. Why did they design a washer that needs sewage regularly emptied from it--and the smell of it makes you feel sick--and I didn't need to empty sewage from it with my old Kenmore Elite washer. Do yourself a favor and buy a washer that doesn't need the sewage emptied from it. Who decided for us that we should have to wait for the dial to be ready for us to turn it to our selection, instead of just pushing a button for our selection,...
We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Tea...

Great Washer!
Would Recommend[This review was collected as part of a promotion.] This is a great washer and does just what I need it to do. The digital panel is fantastic. I thought laundry would be a chore after being a long-time drop-off service customer, but with this washer, it's a breeze.
From lg.com
So easy to use!!
Would Recommend[This review was collected as part of a promotion.] Very please with your product! Already recommended to others!
From lg.com
[This review was collected as part of a promotion.] Very impressive...and cleans the clothes very well.
From lg.com
Fantastic Washer.
Would Recommend[This review was collected as part of a promotion.] Really happy so far with the setup. It was a huge upgrade over my old Washer / Dryer. The unit runs very quiet and is easy to operate. I have them in a stacked configuration and the look is just phenomenal. The Wifi features I thought would not be that useful, but are great for reminders (push notifications) when your load is done. Drying performance is quick and effective.
From lg.com
LG Washer and Dryer
Would Recommend[This review was collected as part of a promotion.] I purchased the WiFi Enabled LG Washer and Dryer a month ago and I could not be more thrilled with the convenience and efficient way they operate! Having the WiFi ability has been wonderful because I can have the laundry start before I leave work and be home to put the clothes in the dryer to fold while making dinner. So convenient that you don’t realize the time it saves until you use it. My previous washer and dryer didn’t have all th...
From lg.com
I spent a lot of money on my washer and dryer. Having issues and LG offered to have someone come out, and I pay for it. I have owned them for only 13 months.
From lg.com
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our m...
So convenient for small and delicate clothing.
Would Recommend[This review was collected as part of a promotion.] So convenient for small and delicate clothing in a hurry.
From lg.com
DO NOT BUY
Would Not RecommendCheap product at such an expensive price. Washer door only swings left but dryer is switchable. Terrible design. I would never recomend this washer to anyone.
We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously wo...

broke in less than 2 years
Would Not Recommend[This review was collected as part of a promotion.] owned 2 years has to be repaired LG warranty is a nightmare to deal with
From lg.com
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our m...
Great features
Would Recommend[This review was collected as part of a promotion.] It’s kind of hard ti understand how to change the preset channels to your liking. Followed directions and still did not work
From lg.com
Great washer with outstanding features
Would Recommend[This review was collected as part of a promotion.] I have owned this washer for a couple of years now. and performance is particularly good with plenty of options to customize the settings for each load. This washing machine is incredibly quiet and efficient. The only complaint I have is the labeling on the control panel is poorly executed and exceedingly difficult to read. The light white/grey lettering against the black background barely shows up. It seems LG recognized this flaw. We re...
From lg.com
Great Features
Would Recommend[This review was collected as part of a promotion.] We bought this to put in our new build barndominium. I love all the different types of wash options. Huge tub so washing comforters or sleeping bags are a breeze. It is fairly quite. User friendly.
From lg.com
Great features and runs quiet
Would Recommend[This review was collected as part of a promotion.] Very happy with this purchase. Worth the price and value
From lg.com
Good features but front loader maintenance is alot
Would Recommend[This review was collected as part of a promotion.] We bought this washer after having a top loader Maytag of 18 years. We have had the LG machine for 6 months. Consumer Reports gave this model along with the LG WM3900 and LG WM3500 models very high scores on performance. Spent a lot of time researching washers and this model was one of the top choices. Another big competitor for me was the GE UltraFresh HE Vent system. One model being GFW550SSNWW. This machine seems to address the potenti...
From lg.com
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our m...