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Craft Ice 27.1-cu ft Standard-Depth 36-in Wide Side-by-Side Refrigerator Smart Compatible with Dual Ice Maker ,Water and Ice Dispenser ( PrintProof Stainless Steel ) ENERGY STAR Certified

Ratings & Reviews for Craft Ice 27.1-cu ft Standard-Depth 36-in Wide Side-by-Side Refrigerator Smart Compatible with Dual Ice Maker ,Water and Ice Dispenser ( PrintProof Stainless Steel ) ENERGY STAR Certified

4.1
545
Review
 4.1 out of 5
545 Reviews


85% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

This refrigerator offers a spacious interior and convenient features like a craft ice maker. Customers generally appreciate the sleek design and functionality, but some have reported issues with the ice maker, water dispenser, and door mechanisms, raising concerns about the product's long-term reliability. The overall sentiment is mixed, with the unique ice maker being a highlight, but the durability of certain components seeming inconsistent.

Customer review summary generated by AI, including incentivized reviews.
545 Customer Reviews

Great Refrigerator, with a single exception.

[This review was collected as part of a promotion.] I really do like the new refrigerator quite a bit, great capacity, quiet operation, lots of light inside. The shelves do not easily adjust for height which is unexpected. A more seriously disappointing item has to do with the power cord of all items: The dimensions for the refrigerator are published and I measured carefully as my space is fully enclosed at the top and sides. The power cord runs directly over the top of the box, and is NOT consi...

August 31, 2023

From lg.com

ICE MAKERS ARE CRAP

[This review was collected as part of a promotion.] I've had this unit for 1 year and 2 weeks. I have had service techs out over 8 times for this unit. 1st time (2 visits) - front of door was smashed upon delivery 2nd time (2 visits) - craft ice maker stopped producing ice 6 months in 3rd time (2 visits) - craft ice maker stopped producing ice 9 months in 4th time (2 visits) - door ice maker stopped producing ice 12 months in If you are a lover of ice this is not the unit for you. Heck i...

August 31, 2023

From lg.com

Response from Customer Care

We apologize for your negative experience with your LG refrigerator. We want to extend our sincerest apologies for any inconvenience caused. Your feed...

Customer CareSeptember 8, 2023

LG needs to redesign the ice makers on this model

[This review was collected as part of a promotion.] Both ice makers failed in the first year. The refrigerator appears to have design flaws; otherwise the ice makers would have been working flawlessly. The design is basically good but this model needs a much better warranty. There is lots of room in the refrigerator and freezer halves. Aside from the expensive ice maker repairs, I like it.

August 28, 2023

From lg.com

Response from LG

Hello, John. Thank you for sharing your experience with your LG Refrigerator. We understand how important it is for both ice makers to deliver reliabl...

LGNovember 13, 2025

Not happy with this fridge at all

[This review was collected as part of a promotion.] We have owned this LG model for TWO months. Two weeks ago the in-door water/ice dispenser light went out, and the freezer side of the fridge feeling very hot to the touch. We were told to shut off the power source, wait 60 seconds, then restart the fridge. The light did come back on; however this has been a recurring issue, with us having to disconnect and reconnect the fridge several times a day. We are waiting on a technician to inspect ...

August 28, 2023

From lg.com

Response from Customer Care

Hello there! We apologize for your dissatisfaction with the LG Side-by-Side Refrigerator's numerous features. We value your feedback and invite you to...

Customer CareAugust 30, 2023

[This review was collected as part of a promotion.] I had a problem setting the temp. The manual did not work. Your help on line did not help. I looked at a you tube video and saw the solution to my problem. You have to mash or push hard on the pad to get it to change a temp. I have a ccll phone, I own a Tesla. I also use my computer alot. You blew this one.....

August 22, 2023

From lg.com

Prompt service

[This review was collected as part of a promotion.] Tech communicated well, and called to ask if he could come earlier than scheduled.

August 15, 2023

From lg.com

Great Features and So Spacious

If you have a large family (and even if you don't), this refrigerator/freezer is just perfect. So much room inside both in the refrigerator and the freezer. The door-in-door feature is great too, whether you have children or not...saves opening the entire door to get items. The bins are extra-large on both sides and the ice maker is perfect. My only caution is to be very careful with the glass shelves when removing them. I already broke one when I was removing the tape from delivery.

August 11, 2023

From lg.com

Craft ice maker

[This review was collected as part of a promotion.] Local refrigeration company did excellent job replacing craft ice maker under warranty.

August 7, 2023

From lg.com

Door in Door Refrigerator

We purchased this LG Door in Door refrigerator and are totally pleased. Love the Door in Door feature! The water/ice maker is awesome! Love the different kinds of ice options also. Additionally it is so quiet you do not know it is running! We highly recommend this LG product!

August 6, 2023

From lg.com

Love it

[This review was collected as part of a promotion.] Great fridge ease of ice machine, front door awesome bye

August 2, 2023

From lg.com

Fridge is leaning this affects clearances

Would Recommend

Only had the fridge for a short time and functioning as expected. The listed dimension are not incorrect but the fridge is angled and if you have tight clearances to go through you should work on leveling the base so that the fridge is vertical when moving.

July 28, 2023
Verified PurchaserIncentivized
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VERY DISAPPOINTING WITH NEW DESIGN FEATURES

I bought 2 new LG side by side, one with door in door and the other just regular side by side. The door in door has an ice craft thing. WASTE of space. It also has a thing called UVNano light. It runs 10 minutes every hour. CAN"T shut it off. WASTE of energy. For the rest of this review, When I refer to the issues, it includes BOTH refrigerators. The ice dispensers don't just make cubes, they spit slivers of ice from the top of the dispenser which just cannot be contained and go all over ...

July 25, 2023

From lg.com

Response from LG Social Media

Hi! We're disheartened to hear that your new refrigerators aren't living up to your expectations, and we're here to reassure you that our appliance de...

LG Social MediaJuly 28, 2023

Great function, great size…

I’ve had this refrigerator for over a month now and I’m glad i went with this side by side style. I like it much better than the French door style i used to have. The craft ice feature is pretty cool.

July 18, 2023

From lg.com

Great space utilization, most happy with this buy

Would Recommend

This refrigerator is a great one if you're trying to maximize space and stay organized. It also has the fun party trick of big globe craft ice for cocktails. I'm 1 month in and happy with my purchase I'm getting picky here, but these are the reasons I didn't give it 5 stars: 1) it says smudge proof- simply untrue (that said, the design allows you to open it without touching it and that does mitigate some smudges -and it is easy to wipe down), 2) the crushed ice splatters everywhere (though I'v...

July 17, 2023
Verified PurchaserIncentivized
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Very roomy, Craft ice cool

Bought it 6 months ago to replace old fridge and thankfully just fit into our space. Very roomy, craft ice nice! Didn't come with any bins so I had to order those, it dings if you leave the door open too long and can't turn that off, don't care for that. The installers also didn't balance the doors so the door closes on me every time I open it. LG sent a repairmen as we bought the warranty and he said he doesn't do that.

July 15, 2023

From lg.com

Excellent Refrigerator

Bought an LG refrigerator which me and wife love; has two ice makers. It is very efficient and looks great. Can’t say enough about this product.

July 13, 2023

From lg.com

Only the best for me

[This review was collected as part of a promotion.] I bought this last year and didn’t even realize all of the cool features even months later. I love the craft ice maker and the front flap door. I’m also happy to know it connects to Wi-Fi and I can get updates and stay informed.

July 12, 2023

From lg.com

No handles..no fingerprints!!

Would Recommend

Love my new LG refrigerator! Spacious, runs quiet.

July 9, 2023
Verified PurchaserIncentivized
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Love LG refrigerators

[This review was collected as part of a promotion.] I had a 20 year old LG refrigerator that had served its time. I replaced it with another LG refrigerator because I was so happy with the first one. The new fridge is great but the old one did have more features than the new one does. I wish the shelves were adjustable and I miss the setting being on the outside of the refrigerator as opposed to being inside the door. I also like the larger sized ice cubes that my previous LG fridge made. H...

July 8, 2023

From lg.com