
Ratings & Reviews for LG TurboWash 360 High Efficiency Stackable Medium ( 4.5-cu ft ) Front Load Washer ( White )
Ratings may include incentivized customer reviews.
What Customers Are Saying
The appliance is generally viewed as high-quality, efficient, and feature-rich, with customers highlighting its quiet operation, large capacity, and ability to thoroughly clean clothes using minimal water and detergent. Many praise the wide range of wash cycles and customization options, as well as the convenience of smart home integration and notifications. However, some customers have reported issues with leaks, loud noises, and problems with the door latch and control panel. There are also concerns about the reliability and customer service. Prospective customers should carefully consider these factors.
Customer review summary generated by AI, including incentivized reviews.Great washer but can't swap door position
Would RecommendIt works great and was easy to setup! My one complaint is that the door cannot be swapped. The hinge is on the left, so you must install the washer on the right and the dryer on the left.
From TurboWash 360 High Efficiency Stackable Medium ( 4.5-cu ft ) Front Load Washer ( Black Steel ) Verified Purchaser
LG Warranty Warning
Would Not RecommendLG voided my warranty because I mentioned to the repair technicians that I really wanted the machine replaced. REALLY. Apparently the Technicians are trained to write down everything that you say while they're there. LG then uses those remarks against you. My 3-month-old machine that needed a new inner tub and bearings installed caused me to say that I was going to try to get LG to replace it. Especially because both technicians said that the machine was defective if it needed bearings after jus...
From TurboWash 360 High Efficiency Stackable Medium ( 4.5-cu ft ) Front Load Washer ( Black Steel )
Didn't last past two years
Would Not RecommendDo your homework before buying this machine. This model has a known track record of reliability issues that can make repairs expensive. Ours started with a faulty door lock switch and eventually escalated to a full motherboard replacement. Even the repair technician told us this isn’t uncommon for this unit. Also, take a close look at the fine print on the 10-year warranty—it’s not as comprehensive as it sounds. We paid nearly $1,000, and for it to fail after just two years is unacceptable. If ...
From TurboWash 360 High Efficiency Stackable Medium ( 4.5-cu ft ) Front Load Washer ( Black Steel )
Hi, Samuel. Thank you for reaching out, and we understand the importance of having your LG Washer (WM4000HBA) model deliver long‑term reliability. To...

Cleans well
Would RecommendQuick wash
From TurboWash 360 High Efficiency Stackable Medium ( 4.5-cu ft ) Front Load Washer ( Black Steel ) Verified Purchaser
They did not solve the problemI
Would Not RecommendI bought this washer 3/17, delivered 3/18/2026. The cold water isn't working. A tech came out Thursday and said the machine was defective. A new one was supposed to be delivered today, 3/28/26. Insteat the tech showed up, said the installation was incorrect and switched hoses around. When I wen to use the delicate cycle the water is STILL HOT.
From TurboWash 360 High Efficiency Stackable Medium ( 4.5-cu ft ) Front Load Washer ( Black Steel ) Verified Purchaser
Hi, there. Thank you for reaching out and sharing what has been happening with your LG Washer (WM4000HBA) model. We understand the importance of havi...

Fast, Flawless, and Stylish — Worth Every Penny!
Would RecommendSo far, I’m absolutely loving this washer! From the moment it was installed, it completely elevated the look of my laundry space with its sleek, modern design—it’s clean, stylish, and fits perfectly alongside my matching dryer. Performance-wise, it’s been just as impressive. It washes clothes quickly, which has saved me so much time and frustration compared to older machines I’ve used. Even bulkier loads like towels and bedding come out feeling soft, clean, and fresh without needing multiple cy...
From TurboWash 360 High Efficiency Stackable Medium ( 4.5-cu ft ) Front Load Washer ( Black Steel ) Verified Purchaser
2nd time is a charm
Would Recommendits basically the same as the one i am replacing which had the thermister wire break and short out the main board.
Verified Purchaser
New washer
The washer cleans the clothes in less time than my old lg washer
From TurboWash 360 High Efficiency Stackable Medium ( 4.5-cu ft ) Front Load Washer ( Black Steel ) Verified Purchaser
Dependable washer
Would RecommendWe previously owned an LG washer which lasted for 14 years. finally the drain pump expired and we had to replace the washing machine. Until the pump expired we had no other problems with the washer for the 14 years. good service in todays market. Recommend LG.
From TurboWash 360 High Efficiency Stackable Medium ( 4.5-cu ft ) Front Load Washer ( Black Steel ) Verified Purchaser
Great washer
Would RecommendThis washer works very well. My laundry comes out very clean. I'm happy with it.
Verified Purchaser
Nice
Would RecommendClean, very nice unit. Washes quick
From TurboWash 360 High Efficiency Stackable Medium ( 4.5-cu ft ) Front Load Washer ( Black Steel ) Verified Purchaser
Great product
Would RecommendSet up is very easy and I love all of the different wash modes it can do. Speed cycle done in only 15 minutes!
From TurboWash 360 High Efficiency Stackable Medium ( 4.5-cu ft ) Front Load Washer ( Black Steel ) Verified Purchaser
Do not purchase the installation from Lowe’s
I am extremely disappointed with my experience. I purchased washer and dryer delivery and installation through Lowe’s, expecting professional service. Unfortunately, the installation was done improperly, and it resulted in my laundry room flooding. What’s even more frustrating is that there is clear evidence the installation was not completed correctly—specifically, components were not properly hooked back up. This is basic installation work that should have been handled by trained professional...
From TurboWash 360 High Efficiency Stackable Medium ( 4.5-cu ft ) Front Load Washer ( Black Steel )
Hi, there. Thank you for reaching out. We understand the importance of having your LG Washer (WM4000HBA) model installed correctly from day one. To h...

Hi, there. Thank you for sharing your experience with your LG Washer (WM4000HBA) model, and we understand the importance of having your washer suppor...