Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers praise the dryer's quick, thorough drying performance and notably quiet operation, with many highlighting the convenient dual-opening door and spacious capacity for bulky items. Smart features like Wi-Fi connectivity and energy tracking via the app appeal to tech-savvy users who find the controls intuitive. However, some report clothes occasionally emerge damp or wrinkled despite recommended settings, and several note frustration that the interior light requires manual activation. A few mention challenges with customer service responsiveness, though most consider the dryer a strong performer overall.
Customer review summary generated by AI, including incentivized reviews.Love AI mode!!
This dryer has been great! AI feature seems to always dry clothes just right!!
From lg.com
Perfect addition
Works great...Love the different options and that I can set the cycle from my phone so my kids can just start it.
From lg.com
Hey there Jamie! It's always great to have so many options available for you and your kids on your LG dryer, all while in the palm of your hands with ...
New dryer
[This review was collected as part of a promotion.] Had the dryer for about a month now don’t like the Back black control board for operating the dryer you can barely see the controls little white lights Can do better.
From lg.com
Hey there Tami! We appreciate your feedback about the control panel of your LG dryer. Our goal is always to make your laundry experience an easy one, ...
[This review was collected as part of a promotion.] The dryer is so nice and the finish is so clean. Having the ability to open the door both ways is such a great feature. Well done LG.
From lg.com
Hi there! We're so glad to hear you're loving the LG EasyLoad dual-opening door! 🚪 It’s all about flexibility and convenience, and it’s great to know...
Heats up well
[This review was collected as part of a promotion.] This dryer works well, except the sensor is not that great when drying blankets or throws. I like how the door can be opened a couple different ways.
From lg.com
Hey there Kina! We always want to ensure that you have the best experience with your LG dryer, and that means ensuring that everything can dry, includ...
Large capacity/dries fast
Bought LG dryer about a month ago with washer. Once I was shown how to use the timer option I love using my dryer. Dries quickly with this option. Very roomy. Not fond of the lint trap as it's a little bit of trouble to clean out but getting used to it. All in all very pleased!! Definitely recommend!
From lg.com
Hey Trisha. Sounds like your LG laundry duo is a perfect match! 😊 The timer option is a game-changer for quick, efficient drying, and the spacious de...
Not worth the money!
This gas dryer comes with the worst operator manual ever! The dryer comes with multiple settings that take more than one cycle to dry - the drying sensor is located in front so will shut off if it detects any semi-dry item. Repair person advised me not to use energy saver and use time dry only - could have gotten away with a much cheaper dryer if that was how I was going to use it! Disappointed!
From lg.com
Hi there. Thank you for taking the time to share your detailed experience with the LG DLG8401WE. We understand your disappointment with the operator m...
Bad touch controls
[This review was collected as part of a promotion.] Really bad touch control panel. No one cautioned me about it and let me know there was a similar model with normal buttons. I have to push the start button 15 to 20 times to run the dryer. Called service who witnessed how many times I had to push the button. Said it was working as designed and told me about the other model. Too late for me to swap. I'm annoyed every time I use the dryer. The dryer door is great.
From lg.com
Hey there Mep! Thank you for taking the time to leave us a review on your dryer! Your feedback means the world to us, and we’re committed to making yo...
Great Features
[This review was collected as part of a promotion.] Purchased in late November 2024. Very pleased with it.
From lg.com
We love hearing that you’re enjoying your LG Ultra Large Capacity Dryer, Marie! It’s awesome to know it has been a great addition since your purchase ...
Quiet & Modern looking
Would RecommendLove the look Love this dryer!!! I highly recommend.
Versatility for all fabrics
[This review was collected as part of a promotion.] Great product. So many operatonal choices. Especially heavy duty.
From lg.com
Hey there! So glad to hear you're enjoying the product! It's great that the variety of operational choices, especially the heavy-duty option, is worki...
[This review was collected as part of a promotion.] Lots of great options and settings. Works great have not had any issues.
From lg.com
Hey there Jay! It's great to see how much you've been enjoying your LG dryer. Don't forget to sync your dryer with the ThinQ app so you can enjoy even...
Super Quality
[This review was collected as part of a promotion.] Purchased for new home Oct 2024 beautiful design and thus far excellent quality
From lg.com
Congratulations on your new home, and thank you for choosing us! We're so happy to hear you’re enjoying the beautiful design and excellent quality of ...
BEST DRYER I HAVE EVER OWNED
Would RecommendThis LG dryer features multiple ways to open the door as well as a nice lint trap screen that opens and closes and collects a lot of lint preventing it from going down deep inside causing a blockage not to mention the classy clean look of black and white ! I bought the matching washing several months back in July and have to say best decision ever !!! Our home is now filled with all LG appliances 😊 Thank You Lowes for always having the best prices and customer service!
Solid dryer but only opens left to right
[This review was collected as part of a promotion.] The dryer works well but never thought it would be such an ordeal to switch the door and would probably not buy again as it has been such a pain in the rear, lots of calls and still no switching of the door.
From lg.com
Hey there! Thanks for sharing your LG Dryer and support experience. We’re happy to hear the dryer is working well and appreciate your feedback on the ...
Yay, we’re so happy to hear that your dryer is working like a charm ALRN! The AI feature is definitely a game-changer for getting that perfect dry eve...