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Counter-Depth 24.3-cu ft 3 -Door 36-in Wide with Ice Maker ( Black Ore ) ENERGY STAR Certified

Ratings & Reviews for KitchenAid Counter-Depth 24.3-cu ft 3 -Door 36-in Wide with Ice Maker ( Black Ore ) ENERGY STAR Certified

4.2
242
Review
 4.2 out of 5
242 Reviews


76% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers overwhelmingly praise the refrigerator's counter-depth design, spacious interior, and modern aesthetics with grey finishes and brass handles. Many appreciate the roomy shelves, wide door bins, and efficient organization, with the French door and bottom-freezer configuration earning frequent commendation. However, a significant concern centers on ice maker reliability, with reviewers reporting repeated malfunctions and ice falling to the freezer bottom. The unit is also consistently described as noisy during ice production. Despite these notable drawbacks, most customers find the appliance's design and functionality worthwhile.

Customer review summary generated by AI, including incentivized reviews.
242 Customer Reviews

counter depth, no door water/ice maker

Would Recommend

Counter depth is smaller but with the ice maker in the freezer (not on refrigerator door) there is about the same refrigerator room as a standard size with a door water/ice maker

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Gorgeous refrigerator!

Would Recommend

Beautiful refrigerator! Perfectly styled, Large, large capacity refrigerator with plenty of storage and great for someone who likes to stay organized. Smaller size freezer adequate if you don’t buy a large amount of items at a time.

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great fridge

Would Recommend

[This review was collected as part of a promotion.] so far very happy with the fridge , only small thing the ice maker is a little slow

February 22, 2026

From kitchenaid.com

Overall nice refrigerator

Would Recommend

[This review was collected as part of a promotion.] Only had it for 3 months. It’s a good looking refrigerator and so far running well. Time will tell. I just wish the shelves and drawers were made of better quality material. They feel cheap

February 22, 2026

From kitchenaid.com

French Door Kitchen Aid Refrigerator

[This review was collected as part of a promotion.] We purchased our Kitchen Aid last week and so far has been great. Love the look and all the accessories

February 22, 2026

From kitchenaid.com

Leveling

Would Recommend

[This review was collected as part of a promotion.] Not the easiest to level the refrigerator side to side. There is no levelers in the rear.

February 21, 2026

From kitchenaid.com

Love the fridge, but issues with water and ice.

Would Recommend

I like the size and design of this refridgerator.

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KitchenAid

Would Recommend

[This review was collected as part of a promotion.] I bought my KitchenAid a month ago Stores need to have a catalogue on all the items

February 21, 2026

From kitchenaid.com

Don't Buy From Lowes

Would Recommend

The Fridge seems fine but the experience with Lowe's and the third Party Delivery is unacceptable. I watched the cute video explaining the delivery process and I was ready with my fridge empty, food all in temporary storage. My First 12 hour Delivery Window was missed. The Delivery was then rescheduled for the next day. That day the delivery team showed up 30 minutes before my delivery window. Told me that unlike what the video indicated I needed to remove my door from the hinges. That delivery ...

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Response from KitchenAidTeam

Hi there! We're genuinely sorry to hear about the experience you had with Lowe's. While our reviews focus on the product itself, we absolutel...

KitchenAidTeamFebruary 24, 2026

KitchenAidBrand

Beautiful and Functional

Would Recommend

[This review was collected as part of a promotion.] We are thrilled with our new refrigerator. Love the shape of the ice and how easy it is to get freshly filtered water out of the fridge. It is stylish and perfect for our needs.

February 18, 2026

From kitchenaid.com

Purchase the warranty

Would Not Recommend

So far I am having trouble with the appliance. First the water dispenser and ice maker stopped working. Then suddenly it started working. Now the lights have gone out and both water dispenser and ice maker are not working. I’m not sure if the rest of the unit is working. I have had to transfer the contends to another old appliance. This is a pain. Luckily I paid for a 5 year warranty. Will see if I have trouble with that!

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Response from KitchenAidTeam

We truly appreciate you reaching out and sharing your experience with us. We're very sorry to hear about the trouble you're having with your ...

KitchenAidTeamFebruary 18, 2026

KitchenAidBrand

Delivery Disaster

Delivery was a disaster. Told deliver guys they needed to remove the fridge doors as I had measured the doorway. They refused but ended up removing them in my front hall on newly refinished floors. Asked them remove their shoes per floor company. They refused. They damaged my new floors in several places. The took freezer drawer apart and didn't know how to put it back together.

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Response from KitchenAidTeam

Hi there! We're genuinely sorry to hear about the experience you had with Lowe's. While our reviews focus on the product itself, we absolutel...

KitchenAidTeamFebruary 16, 2026

KitchenAidBrand

Great ice, protected water and perfect chill

Would Recommend

[This review was collected as part of a promotion.] Love everything about this fridge wish there was a butter drawer but love everything else the ice, the protected inside water and the good look!

February 16, 2026

From kitchenaid.com

Excessively Loud

Would Not Recommend

[This review was collected as part of a promotion.] This refrigerator ice maker is very loud when drawing in water for ice maker and when dumping ice into tray. Since day one. Contacted Kitchen Aid support and was told there is nothing they can do. 3 months old. First and last Kitcenaid fridge. Model KRFC236SPS.

February 13, 2026

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor...

Consumer CareFebruary 16, 2026

Very satisfied

Would Recommend

[This review was collected as part of a promotion.] Very satisfied very satisfied very satisfied very satisfied

February 12, 2026

From kitchenaid.com

Easy to organize

Would Recommend

[This review was collected as part of a promotion.] It's clean lines and east to organize interior make this a no brainer. The ice maker creates good quality ice in good quantities. It is quiet, and easy to keep looking clean.

February 11, 2026

From kitchenaid.com

Great

Would Recommend

[This review was collected as part of a promotion.] Bought this and it’s great shelves are great and it’s beautiful

February 11, 2026

From kitchenaid.com