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Counter-Depth 24.3-cu ft 3 -Door 36-in Wide with Ice Maker ( Black Ore ) ENERGY STAR Certified

Ratings & Reviews for KitchenAid Counter-Depth 24.3-cu ft 3 -Door 36-in Wide with Ice Maker ( Black Ore ) ENERGY STAR Certified

4.2
241
Review
 4.2 out of 5
241 Reviews


76% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers overwhelmingly praise the refrigerator's counter-depth design, spacious interior, and modern aesthetics with grey finishes and brass handles. Many appreciate the roomy shelves, wide door bins, and efficient organization, with the French door and bottom-freezer configuration earning frequent commendation. However, a significant concern centers on ice maker reliability, with reviewers reporting repeated malfunctions and ice falling to the freezer bottom. The unit is also consistently described as noisy during ice production. Despite these notable drawbacks, most customers find the appliance's design and functionality worthwhile.

Customer review summary generated by AI, including incentivized reviews.
241 Customer Reviews

Great except for one design flaw with ice maker!

Would Recommend

[This review was collected as part of a promotion.] Mostly very happy with this refrigerator. Happy not to have external water and ice dispenser that no one can every use except the owners who know the refrigerators "touch". Internal water dispenser is great. Love the size of ice cubes and speed, but when you open the freezer drawer, the ice bucket has to pull past the maker above it and it scrapes the top ice cubes backwards. It's new and not sure the sensor to stop making ice is accurate so I ...

April 4, 2026

From kitchenaid.com

Water dispenser inside door drips after use

Would Recommend

Very quiet machine spacious

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Love this product. Nice looking and quiet.

Would Recommend

Great service from the Lowe’s staff. They made this purchase so easy.

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24.3 Cubic Ft.

Would Recommend

Everything. So far so good

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The icemaker has been replaced 3 times.

Would Not Recommend

[This review was collected as part of a promotion.] Worst refrigerator I have ever had. Ice maker has been replaced 3 times and it is STILL broken. It actually falls into the ice bin. How can we get our money back?

April 1, 2026

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor...

Consumer CareApril 2, 2026

Very practical and looks very high level

Would Recommend

I love the look a practicality of this refrigerator. So easy to organize and pull product from the refrigerator.

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Big Mistake

Would Not Recommend

I really regret buying this refrigerator. The ice maker is ridiculously loud, and then it stopped working less than 60 days in. The audible door ajar alarm stopped working too. The freezer drawer ices over. The back top shelf of the fridge freezes food (@ 38 degrees and no the freezer is not overloaded). The service call for the ice maker was on 2/26. It is 3/30 and I do not have an ETA on when this will be fixed. I've called multiple times, it's been "escalated" whatever that means but nobod...

March 30, 2026

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor...

Consumer CareMarch 31, 2026

Nice frig so far Quiet and temperature seems good

Would Recommend

[This review was collected as part of a promotion.] Refrigerator seems nice but the shelves in both doors are not engineered very well Storage is crowded and hard to remove and retrieve We had many refrigerators and this is by far the least likable Door storage in tight and not tall enough for larger items

March 27, 2026

From kitchenaid.com

Fridge great, ice-maker not.

Would Recommend

[This review was collected as part of a promotion.] I love the narrow depth and the various draws in the fridge that keeps everything visible and accessible. The ice maker is limited and problematic. There is only one type of ice, large and clunky. The ice maker sits too close to the ice bin, so often, it knocks ice out of the bin into the abyss behind the freezer and one must get on the floor to remove it.

March 25, 2026

From kitchenaid.com

Looks amazing, some poor design choices and more

Would Not Recommend

[This review was collected as part of a promotion.] This is our second unit. The first one's water dispenser broke within 5 minutes of use. Second units water dispenser had a constant drip and required an immediate repair. 2 brand new refrigerators, both with immediate water dispenser issues. Ergonomics are questionable. Control panel is on left door, which is the same side as water dispenser. People open the door with their left hand and hold water cup with the right. The left hand reg...

March 23, 2026

From kitchenaid.com

Great product

Would Recommend

[This review was collected as part of a promotion.] My wife and I remodeled the kitchen and bought all kitchen aid products we love them

March 20, 2026

From kitchenaid.com

its ok

Would Not Recommend

[This review was collected as part of a promotion.] Although it works perfectly fine as a fridge there are some design flaws that are head scratching. Mostly the ice maker. Why in the world isn't there a shutoff when it's full? At least some sort of flap to keep the ice overflow from being pushed out of the back shelf down into behind the shelves. I'll never understand how a product can go through endless R&D and no one notice or care about something like this. Also it seems like having the deli...

March 20, 2026

From kitchenaid.com

Very happy with this refrigerator!

Would Recommend

[This review was collected as part of a promotion.] We bought this fridge about a month ago and it is just perfect! There is more than plenty of space inside, and the switch to inside water and ice dispensers was a wise choice considering the bad rap on (and our previous experience with) outside dispensers. The extra space in the fridge gives the freezer slightly less room than our prior LG model, but not enough to matter unless you're bringing home a deer carcass from hunting. It wouldn't have ...

March 20, 2026

From kitchenaid.com

Good performance, quiet and responsive.Poor manual

Would Recommend

[This review was collected as part of a promotion.] I really like this refrigerator — it has a great design, runs quietly, and responds quickly. It works very well overall. However, the user manual is surprisingly poor. It’s hard to believe that in an era of detailed electronic PDF documentation, KitchenAid (Whirlpool) still provides a generic manual that covers many different models. For a new user, it becomes difficult to know which sections actually apply to your specific refrigerator. ...

March 20, 2026

From kitchenaid.com

Quality product!

Would Recommend

[This review was collected as part of a promotion.] I have had this refrigerator about 5 months. The counterdepth feels like it gives a lot more room in the kitchen. Tons of storage inside and very practical.

March 20, 2026

From kitchenaid.com

Well organized space. Great Ice Maker

Would Recommend

[This review was collected as part of a promotion.] Installed past month. runs quietly. We added shelf liners. Love the roll out shelf

March 19, 2026

From kitchenaid.com

Smart Purchase!

Would Recommend

We’ve been really happy with this fridge so far. It runs super quiet which was a big plus for us. The ice maker in the freezer keeps up well with our daily use, and the water dispenser inside is actually more convenient than we expected. Overall, it feels solid and well built, and everything just works without any hassle. Definitely a great addition to our kitchen.

March 19, 2026

From kitchenaid.com

Ice

Would Not Recommend

[This review was collected as part of a promotion.] Only complaint so far it that ever time I open the lower freezer, the ice cubes fall behind the ice tray and fall under the freezer compartment or onto the floor. Very annoying!

March 19, 2026

From kitchenaid.com

How do you use the controls on this fridge????

Would Not Recommend

[This review was collected as part of a promotion.] Not happy with the functionality of the fridge. There is no user guide on how to use the fridge and all of its functionality and controls. Water is slow coming from the water dispense

March 18, 2026

From kitchenaid.com