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Counter-Depth 24.3-cu ft 3 -Door 36-in Wide with Ice Maker ( Black Ore ) ENERGY STAR Certified

Ratings & Reviews for KitchenAid Counter-Depth 24.3-cu ft 3 -Door 36-in Wide with Ice Maker ( Black Ore ) ENERGY STAR Certified

4.2
241
Review
 4.2 out of 5
241 Reviews


76% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers overwhelmingly praise the refrigerator's counter-depth design, spacious interior, and modern aesthetics with grey finishes and brass handles. Many appreciate the roomy shelves, wide door bins, and efficient organization, with the French door and bottom-freezer configuration earning frequent commendation. However, a significant concern centers on ice maker reliability, with reviewers reporting repeated malfunctions and ice falling to the freezer bottom. The unit is also consistently described as noisy during ice production. Despite these notable drawbacks, most customers find the appliance's design and functionality worthwhile.

Customer review summary generated by AI, including incentivized reviews.
241 Customer Reviews

Cozy with Kitchen Aid

Perfect fit for our cozy kitchen. Not only is the fridge aesthetically pleasing it has ample storage for our family of five. After spending hours comparing various brands I’m confident we made the right decision.

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Review for Do Not Buy "Was Deleted"

Would Not Recommend

Wow! Today I received an email from Lowe's telling me to see their response to my review from last week - when I drilled down to reviews - it is gone! Other than my justified review of my 3-month old frig that died (with two major part failures on back order with no ETA) and Whirlpool brushing me off, there should have been no reason to have deleted it. Respectfully requesting that this be posted again with a valid response.

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Response from KitchenAidTeam

We truly appreciate you reaching out and sharing your experience with us. We're very sorry to hear about the trouble you're having with your ...

KitchenAidTeamMarch 23, 2026

KitchenAidBrand

Sleek design

Would Recommend

So fa this has been a wonderful addition to our kitchen. I like that the water tap is inside the refrigerator leaving the front more cohesive and plain. Also, gives more room in the side French door because the Ice maker is in the freezer.

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So far very happy with our KitchenAid refrigerator

Would Recommend

[This review was collected as part of a promotion.] Everything is working great and staying cold and frozen. Only issue is the loud pump when dispensing water!

March 14, 2026

From kitchenaid.com

Run don’t walk from buying this refrigerator

Would Not Recommend

[This review was collected as part of a promotion.] A little over a month old and the icemaker completely stopped working! Went into Sabath mode and would not come out of Sabath mode! Entire refrigerator turned off. Could not get it to work Kitchen had three different repair men come out to try and fix it. They did not have a repair manual they could use! Then when the third guy ordered a new ice maker they said the part was on backorder. I’ve now had the refrigerator for a little over two mont...

March 14, 2026

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor...

Consumer CareMarch 16, 2026

Mostly wonderful

Would Recommend

[This review was collected as part of a promotion.] I purchased this KitchenAid primarily for the sale price. I love the grey interior and the lighting. I was not thrilled with the grey shelf with fake wood trim but it has worked out ok and the wider door shelves and lots of space in general is great. I did not realize it came with the red handle ends and I am not fond of those. One problem: the alarm does not function. After being opened for 10 minutes, the only thing that happened was the...

March 12, 2026

From kitchenaid.com

Beautiful but disappointing

Would Not Recommend

[This review was collected as part of a promotion.] We bought this about a month ago and absolutely love the color and the overall look in our new kitchen. However the quality is disappointing. We’ve owned a KitchenAid in the past and that’s why we chose another one for our new kitchen. The deli drawer especially is frustrating. It often shifts and comes off the track. We also already have a service call in for someone to come and fix the water dispenser. When flushing down the first time, it si...

March 11, 2026

From kitchenaid.com

DO NOT BUY THIS KITCHENAID PRODUCT

Would Not Recommend

Whirlpool Customer Relations is the worst! My 3-month old refrigerator failed five days ago. There is no cooling whatsoever. They assigned to a local service company "J&H Appliance". J&H came out within two days. The refrigerator had two major failures - the evaporator (not available locally so will be coming from East Coast 7-10 days) and the UI system (back ordered and at least three weeks minimum) to get this. We have family members that rely on insulin and other meds that need refrigera...

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Response from KitchenAidTeam

We truly appreciate you reaching out and sharing your experience with us. We're very sorry to hear about the trouble you're having with your ...

KitchenAidTeamMarch 17, 2026

KitchenAidBrand

Water dispenser leak in first week!

Would Not Recommend

[This review was collected as part of a promotion.] This refrigerator is nicely designed, ample interior space, and great design touches. However, a water leak within days of installation has me second guessing my purchase!

March 11, 2026

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor...

Consumer CareMarch 13, 2026

Sleek design

Would Recommend

[This review was collected as part of a promotion.] Bought this counter debt style and love it. The water dispenser being inside the fridge and the ice maker in the bottom freezer, frees up space inside the fridge… deep shelves inside the doors can hold a gallon of milk. Shelves are all adjustable. Love the shallow slide out shelf for my avocados, oranges etc….

March 11, 2026

From kitchenaid.com

Great machine

Would Recommend

[This review was collected as part of a promotion.] It’s producing lots of ice and seems to be working just fine

March 11, 2026

From kitchenaid.com

Seems like the freezer does not totally freeze the

[This review was collected as part of a promotion.] Great amount of room. Doors open wide, to allow you some room. Yet I question the freezing as some of the items seem to be defroast.

March 10, 2026

From kitchenaid.com

Like a convenience store in the kitchen!

Would Recommend

This is a beautiful fridge! I looked forever and although I wanted a darker fridge, I fell in love with the grey interior and features. It looks and feels high end. Love that customizing the handles is an option.

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Ice maker leaking

[This review was collected as part of a promotion.] Not even 2 weeks and had to shut off the ice machine because of it leaking.

March 10, 2026

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor...

Consumer CareMarch 12, 2026

New refrig

Would Recommend

[This review was collected as part of a promotion.] Bought month ago and still trying to adapt to it. Freezer too small for what we have had before.

March 9, 2026

From kitchenaid.com

Satisfied

Would Recommend

[This review was collected as part of a promotion.] Works to my satisfaction, just took time to adjust since it's much different in design to the old one.

March 9, 2026

From kitchenaid.com

Beautiful and spacious

Would Recommend

[This review was collected as part of a promotion.] I I love everything about this refrigerator except for one thing. The water from the dispenser is not very cold.

March 7, 2026

From kitchenaid.com

Sleek, nice size

Would Recommend

[This review was collected as part of a promotion.] Looks great in our space but the ice maker is really LOUD

March 6, 2026

From kitchenaid.com