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Counter-Depth 24.3-cu ft 3 -Door 36-in Wide with Ice Maker ( Black Ore ) ENERGY STAR Certified

Ratings & Reviews for KitchenAid Counter-Depth 24.3-cu ft 3 -Door 36-in Wide with Ice Maker ( Black Ore ) ENERGY STAR Certified

4.2
242
Review
 4.2 out of 5
242 Reviews


76% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers overwhelmingly praise the refrigerator's counter-depth design, spacious interior, and modern aesthetics with grey finishes and brass handles. Many appreciate the roomy shelves, wide door bins, and efficient organization, with the French door and bottom-freezer configuration earning frequent commendation. However, a significant concern centers on ice maker reliability, with reviewers reporting repeated malfunctions and ice falling to the freezer bottom. The unit is also consistently described as noisy during ice production. Despite these notable drawbacks, most customers find the appliance's design and functionality worthwhile.

Customer review summary generated by AI, including incentivized reviews.
242 Customer Reviews

Never buy a LG refrigerator

Would Recommend

great reviews and reputation

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Wonderful refrigerator

Would Recommend

[This review was collected as part of a promotion.] We had an LG that just didn’t seem to keep the unit cold and was full sized. The Kitchenaid counter depth offers 24 cuft of space and is very attractive. We especially like that it doesn’t have the water/ice in the door adding to its attractiveness. Being counter depth has added some much needed space in the kitchen. The interior space is flexible so it can be adjusted to individual needs.

February 7, 2026

From kitchenaid.com

Kitchen Aid refrigerator

Would Not Recommend

Kitchen aid refrigerator which I was told that was the high-end of whirlpool did not work after it was delivered. Now going on three weeks without a refrigerator I now have to wait for a replacement. I’m disappointed

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Perfect For Counter Depth

Would Recommend

[This review was collected as part of a promotion.] We’ve had this Kitchenaid counter depth refrigerator for a few weeks now and we love it!! We were so surprised at how much room and storage this has. Love the adjustable shelves and door bins, large ice cube bin in freezer and love the water in the interior wall!

February 5, 2026

From kitchenaid.com

Not happy with this refrigerator

Would Not Recommend

[This review was collected as part of a promotion.] I bought this on 1/27, nothing but problems. Having it serviced on Feb 9th. Hope they take it back, don’t have confidence they can fix all issues

February 5, 2026

From kitchenaid.com

Response from Consumer Care

We truly appreciate you reaching out and sharing your experience with us. We're very sorry to hear about the trouble you're having with your KitchenAi...

Consumer CareFebruary 5, 2026

Good overall

I like the indoor water dispenser and that the ice maker is separated from the water dispenser.

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Great storage design

Would Recommend

[This review was collected as part of a promotion.] I bought the fridge a month ago, complained about a shelf that is not level and I’m still waiting to have this resolved

February 4, 2026

From kitchenaid.com

Great fridge—performance matches the spec sheet.

The water dispenser can spill a bit inside if you move the cup too early, so it just requires a little discipline (harder for kids, of course). We had a bad experience with our previous brand-new fridge from a major retailer, which advertised 3 lbs of ice per day. Because the ice maker was located in the door, it couldn’t keep up with its claims. The manufacturer even suggested that our normal household door openings (about 70 per day, tracked through the connected app) were the reason for the ...

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Plenty of Room and Light

Would Recommend

[This review was collected as part of a promotion.] I’ve only had the refrigerator for a week, but I love all the room I have in it and how I can organize different food groups. The best part is the deli drawer….a must have. When you open the doors, there’s plenty amount of light… easy to find what you’re looking for. This refrigerator looks great too.

January 31, 2026

From kitchenaid.com

KitchenAid

Would Recommend

I like the style gray interior and adjustable glass shelving

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Impressed

Would Recommend

[This review was collected as part of a promotion.] My wife and I are very pleased with the new Frig...... the only thing we were somewhat surprised about..... and had no idea what was going on is the "Sabbath mode". We were ready to contact a repairman to come get the unit repaired with we discovered this item. All is good now.

January 29, 2026

From kitchenaid.com

Very happy with this Kitchen Aid Refrigerator

Would Recommend

So far I love it! The only thing that I would change it where the control panel is placed. It is easy to hit the panel with your hand when opening and closing the door.

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Perfect size for our kitchen

Would Recommend

[This review was collected as part of a promotion.] The counter depth design works perfect in our kitchen. All the same features as the larger design.

January 29, 2026

From kitchenaid.com

Beautiful!

Would Recommend

Love the fit and the look!

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Disappointment

Would Not Recommend

[This review was collected as part of a promotion.] I'm not happy with this purchase. The dimensions are the same as my previous refrigerator but it's storage capacity is so much smaller. Especially the freezer space. The ice maker is poorly designed. When the ice reaches capacity, the ice falls out of its storage container and lands on the bottom of the freezer. It's impossible to reach the bottom of the freezer to retrieve it. Ice maker is also very loud. The settings are on the side of the ...

January 22, 2026

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor...

Consumer CareJanuary 22, 2026