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Counter-Depth 24.3-cu ft 3 -Door 36-in Wide with Ice Maker ( Black Ore ) ENERGY STAR Certified

Ratings & Reviews for KitchenAid Counter-Depth 24.3-cu ft 3 -Door 36-in Wide with Ice Maker ( Black Ore ) ENERGY STAR Certified

4.2
241
Review
 4.2 out of 5
241 Reviews


76% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers overwhelmingly praise the refrigerator's counter-depth design, spacious interior, and modern aesthetics with grey finishes and brass handles. Many appreciate the roomy shelves, wide door bins, and efficient organization, with the French door and bottom-freezer configuration earning frequent commendation. However, a significant concern centers on ice maker reliability, with reviewers reporting repeated malfunctions and ice falling to the freezer bottom. The unit is also consistently described as noisy during ice production. Despite these notable drawbacks, most customers find the appliance's design and functionality worthwhile.

Customer review summary generated by AI, including incentivized reviews.
241 Customer Reviews

Ice maker broke immediately

Would Not Recommend

[This review was collected as part of a promotion.] My ice maker is completely broken and falling out of the freezer. As a result, not only do we not have ice, I can’t shut the freezer door. The repairman says that he can’t get parts to fix this from kitchenaid! I’m soooo angry!!

March 5, 2026

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor...

Consumer CareMarch 6, 2026

Great looking refridgerator

Would Recommend

[This review was collected as part of a promotion.] We have owned the unit for over a month, and we really like how it looks. It is quite flexible regarding how the shelves can adjusted. A few issues have occurred: The internal water dispenser continuously dripped water from day one. We followed the instructions in the owner's manual (collect 3 gallons, while cycling 5 sec on and off). This stopped the leaking. We also had an issue with the lower deli drawer. If heavier items are placed at...

March 5, 2026

From kitchenaid.com

New kitchen aid 3 door fridge

Would Recommend

[This review was collected as part of a promotion.] It’s a very nice looking French door fridge, it’s a counter depth model, lots more room than my old LG, my only two issues , the doors don’t close easily, they need to be pushed with intent. Second the ice from the ice maker when you open the fridge door falls behind the shelves. Kind of a pain in the as-. But that said over all we like mostly everything else.

March 3, 2026

From kitchenaid.com

Beautiful Fridge, horrible process

Would Recommend

The refrigerator is a good size. I do wish the freezer was a little bigger. The design is modern and sleek. I love look especially the door handles. The refrigerator was delivered with multiple scratches. I informed Lowe’s and was told that they could not replace it with the same one because they did not have any more in this model. This was an extremely frustrating purchase. No one should spend this much money on a new purchase and have it arrive damaged. I did not return it because I did not w...

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My first Kitchaid

Would Not Recommend

[This review was collected as part of a promotion.] I bought this during a black Friday sale for a kitchen remodel in January. I delayed the delivery and am just now getting to use it. I like the spaciousness and inside water dispenser. Ice machine works great but I manually turn it off to prevent overflow. I thought I would like the offset bigger veg drawer but it requires me to open both doors to utilize which is an energy waste. I also feel the drawers are too flimsy for a Kitchenaid. I...

March 3, 2026

From kitchenaid.com

LOVE IT...BUT...

Would Recommend

[This review was collected as part of a promotion.] I'm thrilled with my new fridge. It's easy to organize my perishables and the counter depth means I don't have to "dig" to find things that I'm looking for. BUT... there are no instructions how to adjust the temp in the fridge or freezer, other than touching the icon on the door (which I bump on a regular basis). If I touch the fridge button, it only RAISES the temp and there are no instructions on how to lower it. I would appreciate any update...

March 2, 2026

From kitchenaid.com

Great refrigerator

Would Recommend

After twenty years I finally have a new refrigerator. It is sleek and amazingly bright. My husband has dementia and it is easy for him to find the water and ice. Love the finish. I now have a Kitchen aide kitchen.

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Trim lines.

Would Recommend

[This review was collected as part of a promotion.] We've had this refrigerator 2 weeks now, and so far it has been a big improvement on the old one. I particularly like the layout of the shelves in the refrigerator section. However the freezer section is pretty small, and not many options for storage. This is our first one with no water/ice in door. I like the clean look this provides. Getting water from inside is not as awkward as I suspected. Only one issue I wish I had noticed before...

March 1, 2026

From kitchenaid.com

The fridge we were looking for.

Would Recommend

[This review was collected as part of a promotion.] This is all we were looking for. Found it at a good price. Produces plenty of ice and a good layout in the fridge.

February 28, 2026

From kitchenaid.com

Super Helpful Devilery Crew

Would Recommend

Our Kitchenaid was delivered fast. the crew set up in no time. They cleaned up after themselves. Very professional but friendly too. Thank you. Fridge was just what we wanted. No problems.

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Quiet and beautiful refrigerator

Would Recommend

[This review was collected as part of a promotion.] We've had this refrigerator for almost a month. It replaced a high-tech Samsung FLEX refrigerator that stopped cooling after three years of service. What a waste of money! After some serious research, we purchased this refrigerator and, so far, we are completely satisfied. Yes, it is a little noisy when getting a glass of water or when it makes ice; but, we'll ignore that all day long if it last the 10 to 15 years of service we're hoping to re...

February 26, 2026

From kitchenaid.com

Awesome Fridge!!

Would Recommend

Love the space and sleek design. The temperature control is spot on, keeping everything fresh and consistent. It produces a great amount of ice for our family’s daily use. Overall, we absolutely love this new addition to our home!

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Worst refrigerator I've ever purchased

Would Not Recommend

[This review was collected as part of a promotion.] I was very excited when I purchased this refrigerator. I researched and thought I made the correct choice. I was wrong. Victim of poor design and faulty equipment. 1 day - defective ice maker. Call the warranty office. Very nice, polite, understanding people. They put me in contact with a local repair company. Horrible scheduling, unreliable technicians and my brand new refrigerator is still not fixed ! Avoid this brand. It's not worth the head...

February 24, 2026

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator ice maker, and would lik...

Consumer CareFebruary 26, 2026

Great fridge

Would Recommend

[This review was collected as part of a promotion.] Love the fridge! Makes lots of ice. Plenty of room! Water dispenser on inside works well!

February 23, 2026

From kitchenaid.com

Good space and features

Would Recommend

[This review was collected as part of a promotion.] I bought it a couple of weeks ago. I like the pull-out, larger drawer that has wood on it. Roomy. I don't use the water feature much as I have an RO, but for those who want cold water, I am sure that is great.

February 23, 2026

From kitchenaid.com

Ice machine makes screaming noise and drops ice..

Would Not Recommend

[This review was collected as part of a promotion.] The ice making mechanism is flawed by design. Two issues: 1/ Makes a crazy high frequency noise any time it automatically disposes ice... which last for 10-15 seconds but is so loud it wakes you up, 2/ the ice drawer is flawed by design - as you pull it, ice drops from the bucket and falls everywhere outside.

February 22, 2026

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor...

Consumer CareFebruary 25, 2026

counter depth, no door water/ice maker

Would Recommend

Counter depth is smaller but with the ice maker in the freezer (not on refrigerator door) there is about the same refrigerator room as a standard size with a door water/ice maker

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