Ratings & Reviews for Generac Mobile Link Home Standby Generator (2010 - Present) Wireless monitor

Item is off line more often than on line

When I purchased my Generator I upgraded to the mobile link within six months and it seemed to work fine for the first year. After the first year it seemed to be off line more than on line. When it comes on line again, usually in the middle of the night, it sends multiple messages trying to catch up. I contacted mobile link before this years renewal and they checked signal availability which they said was fine. They provided a reduced fee for renewal and said an upgrade to the mobile link in the...

Ethernet or bust.

Remote monitoring and management should be handled by a web interface on a network card with an Ethernet port like any good UPS. No one that's very tech savvy wants your insecure cellular/wifi mess. We want to plug a cable between the generator and our network switch and manage everything else ourselves. Take a look at an APC network management card, make something with similar functionality but for your generators.

This app is poor. I am very disappointed wiih the app

I was very disappointed with this app.. I'm just glad it was free with the generator or I would of been extremely disappoint with the purchase of the generator and app,

Rip off

No reason under the sun to pay for tthus service. This Link Should Be free. Genweac adds no value to having link route through them. Send information direct to users mobile device. Rip off

Disapppointed In Less than 24 Hours

Yesterday I connected my new smart generator to WI-FI, purchased the yearly monitoring plan and downloaded the Mobile Link app on my iPhone. I was excited to see my 22 KW show up on my phone via the app and everything was showing green to go. Today I try and access Mobile Link and the app doesn't work so I go to the web site and that also is not working. This is very irritating and there is nothing to indicate that either is under construction.

lacks service

I have a MobileLink on my Generac. My Generator battery went dead sand it took them six days to notify me. They did get the communication from the un it but apparently no one w as at the other end. I have grave concerns about staying with them.

Good product, breaks quickly

We’re about to have to get a third unit in four years. These things break. First one was under warranty and now we’ll be out another $500 ($279+tax+install).

Excellent

I have 30 units throughout the United States on 22 kilowatt liquid cooled units. I have the email notifications go to a gmail account. I have filters for each employee depending on if there is an alarm, status change, fault, etc. The gmail account then sends emails out accordingly. I did this since there are only three slots on the Mobil link account. I can send as many as I like with the gmail filter and forwarding. Where there is decent coverage, we have no signal issues. There are some spotty...

Mobile link can’t be used on WIFI - come on!

I just built a new home and included a Generac 16kw backup. I can’t belive there isn’t the option for mobile link to monitor over your home WIFI, as well as cellular. Seems like just a money grab for the monthly fee for cellular. Maybe the excuse is it works during a power interruption? That dog doesn’t hunt! I have a UPS to support my modem/router until the generator kicks in, and supplies power to my home network, so Mobile link would be connected to the Generac all the time. My cellular...

Over priced and not beneficial

At a subscription price of $12.99 a month using a proprietary cellular service, you get a device that tells you if your generator is running. What a ridiculous concept and a money-grab for someone. There is a litany of reviews talking about how bad this thing is and frequent mention of why WiFi connection would be better. But the blanket response from Generac staff is that cellular is better because of broad coverage and ease of setting up. They will try to have you believe that setting up a WiF...

Mobile Link does not provide timely notifications

On several occasions during the last year, the notifications (text and email) sent by Mobile Link showing a change in status by the generator have not been received until 24 hours after the event. For a service that promotes real time status and notifications, 24 hour delays do not meet that claim.

Great product

With MobileLink I can monitor what is going on with the generator at my beach home. It notifies me each week when the test run occurs and tracks the current status so that I know if the generator has had to run for a power outage.

Remote monitoring is reassuring!

We recently installed the monitoring system and it proved invaluable during Irma. Despite the extended loss of power, knowing that the generator was running was most reassuring. Strongly recommend!

Mobile Link

Love that I can look at the status of our generator at any time when at home or on the go.

Good addition to the generator

This link lets me know the generator status where ever you are.

Keeps me informed about conditions at my camp

The generator at my camp on Toledo Bend is used quite often. I live 100 miles away and the Mobile Link gives me a clue as to how bad the weather has been in the camp area (although many of the power outages are also caused by snakes, squirrels, and other critters). The only problem that I have with the ML is that Generac recently replaced a faulty generator. Now the ML still has the old generator's info and while it is logging evens correctly, the notifications are inconsistent (not notified of ...

This product has great features would recommend to everyone

I bought mobile link when I purchased my Generator around 3 years ago I have a no bad issues with it except for resetting password. Could please send me info on restetting my password haven't been able to access mobile link for a while. I definitely would recommend Generac brand along with Mobile Link.

This product is money well spent.

Nine months after I purchased my Generator the power in my neighborhood went out for a total of six hours. It took my generator 15 seconds to have my power back on in my whole house.

Peace of Mind!!

Ok folks, this won't cook your dinner, clean your house, or do your laundry but WILL give you the "peace of mind" with what's going on at your home. When the power goes out and your generator is working, this will notify you and give you time to react to any emergency and will both e-mail and text you if needed and that alone is worth it's weight in gold in my opinion. I've had a catastrophic power failure during the winter and now having both a generator and the Mobile Link, I know almost insta...

Excellent concept - Falls short for price

Generac has developed fantastic generators for the money. Sadly the MobileLink hardware and associated monitoring aren't all that. For the 250+dollar price tag the limitations are great. First it's cellular only. No available connection to a wireless router / internet. Seems like a no brainier to me. But an obvious omission. First year is free. Then 99 bucks thereafter. Steep for no more features than it has. The MobileLink app for iOS is neat and clean. But the push notifications never work. (...