Ratings & Reviews for Generac Mobile Link Home Standby Generator (2010 - Present) Wireless monitor

Let Generec Choose your Dealer

Our Generac 14k was the best move we ever made for Peace of Mind per another neighbor who owns one and has it serviced by ideal Electric in Winslow Maine. Don't know why BC Electric out of Owls Head Maine is not recommended by Generac?

Totally recommend - record low cold temperatures required utility company to implement sked rolling power outages

We had a 22kw Generac installed a little over two years ago during a new house build with three load balancers. With the recent cold snap (90 year record lows) our Generac was only used once previously. However, because of the high demand in our area we experienced scheduled power outages for power distribution. The bottom line the Generac performed perfectly. We kept warm, water pump kept water throughout the house and the lights stayed on. There was only one mistake which was mine. Given o...

General 22 Home Generator

I have had the unit a over a year and main power went out from supplier one time. It was a switchover and worked very well. However, today I was going to set the frequency of the startup. It is 8 degrees and today I did a manual run and it took longer to start so I was going to reset the frequency of the system check to help keep the battery charged for the winter and change it back next spring. I think the change to premium version is now a way to get more money from us. I am going to ch...

Great unit but misleading sales pitch

We have had our unit for 3 years, works perfectly. But, one very misleading sale pitch... We were told it was controllable by a smart phone, NOT true.... You can gather useless information, like " how's my generator's condition". We need to be able to CONTROL the generator, like being able to start and stop from our smart phone. Here is the example : we are out of town, power goes out ( we get a notice from our power supplier) power will be out for 2-3 days... The generator does not need ...

Support is questionable

Bought a wifi Tank Utility more than 10 years ago and was very happy being able to monitor daily level from our main home many miles away. This past summer the batteries died and the thing has not worked since. Now I understand after 10 years this might happen but no one at the company will have the decency to even talk to me about the unit and if there is any troubleshooting available. Have called and left messages, emailed support and no reply. Not happy!

Mobile Link kit 7071 easy install on 2013 Egen

I have a 2013 Guardian 20kw. It was “wifi” ready. Meaning there was a Bosch-type connector in the Control Panel harness ready to accept the new wifi module. Assured I had good wifi signal at my unit before I ordered the kit. Isolated Egen from all power, disconnected battery. Drill the 1-1/8” hole in the reference dimple designated by Generac (marked by label). Routed wifi harness wires neatly and safely as needed inside the enclosure. Connected (mated) harness plugs. Mounted wifi modul...

Outage monitoring

I love the mobile link app, I.just wish it would monitor the transfer switches as well. I recently experienced a situation where only one of my two transfer switches operated. I noticed right away because I was home but If I was away mobile link would say the generator was operating giving the false impression that the whole system was working. Some kind of monitor need’s to report on the transfer switches

No URL for mobile link app

I have searched for a generac mobile link app for weeks to no avail I persisted because I thought I found once but never did again

Question about the mobile link app

I use the free version of the mobile link app. When logging in yesterday, I noted a popup that said … “This allows the app and the website to share information about you…” With whom? Just one another or with outside parties? We commissioned our 22kw Generac in December 2021. I have logged in to my account using the app a number of times since December but never encountered this pop up. Any insights?

fasteners (24kw unit)

Everybody including the dealer's installers know the fasteners securing the right end panel are a pain. The installer replaced only 2 of the 3 fasteners and now only 1 works. (I could not enter this online because it said page not found.)

Just had the generator installed.

I'm very pleased with the installation and was expecting the generator to come in a crate and unboxed on site. It wasn't in a crate and found that they had an issue with a seal leaking on a few units so they are now doing the break in procedure at their location before bringing the generators out. It had 2 hours on the hour meter and they already changed the oil so the first maintenance was already done and no leaks were detected. I'm very pleased with the work they done and were very t...

Piece of Mind!

We live near the coast and vulnerable to hurricanes. Last year we experienced a record freeze and the electric grid went down. I have a 10 kw gas generator and it’s great but I can’t run everything with it. We talked about it but decided to wait. Later in the year we experienced a hurricane and lost power. I had stock piled gas for my generator but we were out for almost 5 days and 75 gallons of gas. We decided it was time. We purchased a 22kw and the piece of mind has been worth it. We have los...

Completely satisfied

Our power lines run through a heavily wooded area so for the past 26 years we have had numerous power outages from falling limbs and trees. When we have an outage from a hurricane we are without power for 8-10 days. We have now replaced our gas generator with a 24k Generac and could not be more satisfied. Trademark Electric gave us superior service. The dealer monitoring through the Mobile Link is an added bonus.

This product offers some peace of mind when away from home.

I have had the existing mobile link system installed for approaching 6 years. I love receiving text messages when the generator is running, particularly if we are not at home. I do, however, believe Generac could improve the service by monitoring the transfer switch as well as the generator. Currently, if there is a power failure, a message is sent that indicates the generator is running. But you need to trust that the transfer switch operated as intended and the loads are actually being provide...

Outstanding Customer support

I had an old CDMA transmitter that needed to be replaced due to Verizon (finally) dropping their 2G service. Our service provider installed the newer 46 LTE device and handed my wife the box with the old transmitter, but did not tell her anything. Since it was trash day I threw out the old transmitter, but fortunately kept the box for the new transmitter. It wasn't until I realized that the generator was not connected to Mobile Link and went online to see what I needed to do , that I realized I ...

The App needs improvement

The app keeps changing. The first version was good, someone changed it again and its very misleading now. When the app is opened its the generator is outlined in red like an alert is present. Its outlined in red with service required, then below its red saying "The Generator has no Alarm". This should be Green if no alarm is present. This is a poor app design, period.

Product gives pease of mind while traveling.

We absolutely love this 13K generator, it gives us reliable service when we need it and while vacationing we don’t have to worry about a power failure that could do thousands of dollars in damages. I would recommend this product to anyone it is in my view an essential product for anyone who takes extended vacations. Thank you Generac for making our time at home and away worry free.

Easy to activate and use

Once the installer got my email address correct it installed with little problem. I did find that there was nowhere to create your initial password so I had to request a password reset and then it worked fin

Love the worry-free service

The technicians were all very professional and very thorough in their explanations when asked a question. I could not have asked for a more understanding group of people, from the Electric Doctor to the plumber. They worked constantly in very cold weather conditions and I heard not one complaint. I know they put me, as the customer, first, which seems to be in short supply these days. I would definitely recommend Electric Doctor to anyone.

Can they be turned off and on remotely

Hello is there a way to power them down remotely with the wifi system. I may not be on the property or even if I am it would greatly help if I could power the Gens down thru the day or especially at night when power isn't needed. Fuel savings and noise cancelling are the biggest issue. these standbys come on then run when not always necessarily needed.