Ratings & Reviews for Generac Mobile Link Home Standby Generator (2010 - Present) Wireless monitor

Nice to have, but could be improved

I love my Generac Generator and mobile link. The whole system just works flawlessly. It's easy to set up and nice to view at anytime on my phone. The app itself is very basic and seems like it could provide much more information. For instance, when it's running it would be nice to know either at what capacity (75%, etc. of max), or better yet how many amps it's currently pulling. This would be useful so that I know if I need to turn off appliances in my house if it is starting to max it out...

I love the App

Disclaimer: I am a Generac dealer, but also a happy Mobile Link customer. I have had the app for several years now and love the information that it gives me about my generator. As the monitoring dealer, I believe in it so much that I pay for all my clients to have it for the first year. The app gives the owner and dealer peace of mind knowing the generator condition at all times. During a storm, my team and I monitor our Fleet app to make sure all the generators are working properly. If there we...

Nothing but issues.

Bought our generation through a authorized dealer and have had nothing but problems. After initial install generator would not start on automatic mode. After several weeks it was traced to a bad fuel solenoid. First power outage we had during a rain storm and generator refused to start. Traced it to a poorly designed emergency cut off switch on the outside of the generator. This sloppy switch is so weak that HAIL took out my generator by hitting the switch and killing power to the generator!!...

Rip-off mobile app

My generator is only a week old. It’s already come on because of a power outage. It did a fine job. My complaint is that Generac is greedy. $50/year for their scantily featured mobile app? This should be free. I paid a small fortune for this generator, now they want $50/year for what? Very minor stuff. Not worth it, rude, and a total rip-off. Otherwise, the generator is a fine product.

A reliable genny so far

My 22kw whole house generator has been in service for a year. It has been reliable throughout our Kalifornia power outages. Seem less and quick transfer of power. I'm generally quite pleased with my purchase. Awesome generator mobile link app not so much at all. I refuse to pay an annual fee for a perfectly useless app, that does not offer any features of value. So much could be added to the app to add incredible functionality, such as the ability to turn off the generator remotely, monitor fuel...

Great product! Great price!

We have not had a power outage since installing our 16kw ng unit. We upgraded to a 200 watt automatic transfer switch from the 100 watt that came with the unit. I tested the generator by turning the transfer switch main breaker off. It worked perfectly. When power goes off the generator starts a few seconds after. After a few second warm up the transfer switch switches from utility to generator power. After seeing that it ran everything without any issues, I turned the transfer switch main break...

Missing one feature for it to be great....

i have had my unit for a year now (20kw) saved me already twice from power failures! It works flawless... love it! However the app is totally useless and there is no way to program a rest preriod or a night schedule, meaning in the event of a 4 day failure the unit will run non stop even all night. Its a huge waste in fuel and noise during the night is not ideal. I wouls have like to shedule it to turn off at night or at least put rest periods... i cant even turn it off and on through the use...

time will tell

We only had our generator installed today. Very smooth installation and the company was very professional and informative on the workings of the system. We are hoping for many stress free years. High marks go to our installers.

Great generator

The generator is great and the free monthly Mobile Link notice is nice to get but to have to pay $50 for the Mobile Link app is too much. I don’t need the local weather, etc., just the generator status. Should be included with the price of the generator.

Happy customer

Very pleased with the whole process from dealing with Brian to the install....the guys were very punctual and did an awesome job...we were kept informed through the whole process....

Preparing for total retirement in our home

I ask Mr. Electric to purchase and install a whole house Generac unit. We now have an electrical generator for power failures,it does a self text weekly and constantly advises me that it is ready to generate power. We have the MobileLinkGen, and I have added all the features of Mobile Link. This is an investment we wanted to make as we are aging in retirement.

Just had it installed yesterday

The service was fast ,professional and friendly And the Generator matches my house can wait till the power goes out

AWESOME!

We were very happy with the entire process, very simple. Pierro Electric was great to work with and we would definitely recommend this product to friends and family. Knowing we have the generator is definitely an extra sense of security.

Limited

We have a 27kW Generac that provides power to our entire house, needed because our location (south shore of MA) is subject to intense nor'easters during the winter. We snowbird to FL every winter and I needed the ability to monitor the generator remotely, I researched options and the only really viable option was MoblieLink. The reason is it works via the cellular network, not WIFI. Around here, when we lose power 100% of the time we lose cable, therefore internet, therefore WIFI. So even whe...

Subscription fee for wifi app after spending thousands on a generator!!

It is a complete joke that you have to pay a subscription to get notifications on a generator system that you just paid thousands to install. Come on Generac,g your act together!!!!!

Very Easy to Use

This makes keeping track of our generator much easier. We spend the winter far away from our home, and with this app we can see what's going on without having to get one of our neighbors to go over and check the generator for us. We know that it's completing the test run every week, and we can see that it's operating properly and that the battery is carrying the correct charge.

Canada

This will work in Canada eh? Or not? Please specify in your website.

Excellent Product. Keeps me informed.

We got this installed a week ago, and had a power outage already. I was at work and got a text and email, and was able to report the outage and follow up. So glad I purchased this!

Generator is great. Mobile Link is worthless .. and is costing Generac dearly in its reputation.

While we are very pleased with the backup generator, we are extremely disapointed with the Mobile Link product, capability, and pricing. After spending more than $15,000 to install a device, in this day and age, one would think it would be able to communicate its status and history to the homeowners via WiFi connectivity without incurring a subscription fee. My smart light bulbs tell me more than Mobile Link. Bottom line: love the generator; really feel burned by the Mobile Link marketing ...

Sold old technology (3G), to be obsoleted, then it fails!!!

Had it installed less than 2 years ago (Fall 2017). Limited functionality compared to some alternatives, but paid the price (hardware and annual fee) for peace of mind despite most of my home systems have zero or low monitoring fee. Cellular unit failed in under 2 years and when speaking with Customer Support (who were helpful, to e clear), they informed me the unit was old technology which Verizon network would shut down imminently. As it was known in 2015 that this would happen as they moved t...