Ratings & Reviews for Generac Mobile Link Home Standby Generator (2010 - Present) Wireless monitor

It gives us peace of mind

Great features and peace of mind. Have been without power on numerous occasions and now we feel secure in knowing that we now have a generator.

Never really worked

Mobile link has been down over 1 1/2 yrs old communication technology. Still waiting on new model release

Mobile Link for Canada

Several years ago (ie 2-3) generac sent a note to all Canadian customers indicating mobile link did not keep up with the improvements in the Canadian cell network (it wasnt worded that way but thats the reality), with very short notice our mobile link service was cancelled, the monitoring fee was refunded, but not the hardware and initial cost, when i asked, i was told mobile link would have a Canadian solution within a year...please confirm if mobile link has a solution, if not, given you aband...

I like the clean look and ease of use.

I am very pleased with Medich Electric that installed my unit. They did a wonderful job and I am really like the clean look of this unit. The ease of getting to the places that I will eventually need to get to ie: oil filter, air filter, etc is well thought out in user friendliness. I that you for a product well thought out.

annual fee is insulting

Many of my new home devices all offer free internet connectivity and total control and access when away from home (devices that cost less than $200) but for some reason this company wants to charge an annual fee to unlock simple services....this after paying over $13,000 for my Protector QS series. Come on this is an insult!

This Generator is quiet and and its appearance is so clean !

We are so glad that we made the decision to purchase this home generator ! It gives us a piece of mind when we are away from our home ! Best investment yet !

Charging for common functionality?

With what I paid for the whole house generator you would think that it would come with the ability to receive alerts, check history, change configuration, etc through the app. Instead there is a monthly charge to access that functionality in the app.

very easy install

Install was very fast. Spent more tie setting up due to my poor WiFi. Added a signal extender, now all is fine.

Amazing Product

We can see how much time and effort Generac has put into the WiFi and Paid Fleet Management, we appreciate having our dealer keep track of our generator day to day so we don't have to worry about it. I read some reviews and its a shame some folks weren't explained how this system works. Just adding additional cost makes no scene to those that don't want to use the service, and only charging those that see the value. The free version still allows the generator to update its firmware that's awesom...

Mobil Link is a GIMMICK

The mobil link app is a joke. Today after the utility power was restored the generator shut down as normal but the app continued to show the generator was running for at least 30 minutes past it shutting down. This generator is installed at a temporary residence and if I weren't here today while the utility power was off I would never have known the generator was running unless I was to log in to the app at that particular time. I give marketing an A+ for the Mobil Link wifi advertising. I give ...

Works well

Mobile Link worked great. Antenna broke off 2 years ago. Been trying to get one. Always on back order.

WiFi enabled...with an expensive catch

I can buy a $20 smart switch for my home and configure and control that switch with software that is provided at no charge and without any recurring fee. It is an insult to be told that my wifi enabled standby generator, at $10,000+ to acquired and install is wifi enabled only with a $40.00 monthly fee. That fee is $100.00 higher annually than the annual service contract that was offered to me by the installer, and all I would get from the service contract is an oil change and filter. Neither of...

Mobile Link

The app interface is terrible. You must pay an annual fee to get features that should be included. The Mobile LinkApp is basically useless in the "free" setting.

This product gives me peace of mind

I am medically dependent upon electric power. Power outages are quite stressful . This system will give me comfort knowing my electrical requirements are being met at all times.

Annual fee is unacceptable and unnecessary. Will not buy.

There is no need to charge any annual fee on top of its expensive price. This is unacceptable to me. I've been considering purchasing the mobile link for a while. But now I will not.

Wifi info? YES! $50 annual fee? NO!

I waited a long time for them to put out a comprehensive Wifi info system for my Generator, which I love. Found it only to see an annual fee attached to all the info I really want. Not. In. A. Million. Years. Not to mention, Generac has lost a lot of good will from me for this move. Given the amount of info and the number of times we'll review it, an on-going fee of any kind is unreasonable. I expect most will do what I am doing now... Not buying it. I hope they come around on t...

Disappointing

This is a mediocre product and not worth the money. The functionality is quite limited. A far better solution would have been to allow the user to access the generator via the generator’s IP address. This is how any new network connected printer, your home router, and lots of other devices work. To make matters worse, the unit’s ability to connect to a Wi-Fi network is limited. It must be an 2.5 GHz network (no 5 GHz) and it does not work well with a weak signal. This is an outside unit that is ...

always works and timely responses

i just added my second year for the service because it is a second house. nice to know when things happen and confirmation of the weekly run. more trustworthy than wifi but more expensive

awesome

as good as advertised. starts up for the weekly test at the exact scheduled minute

Late notifications

For the first year of usage 2017-2018, the notifications received when the generator was turned on due to power failure or monthly maintenance runs were routinely 4-10 hours late. Today they are regularly 1 hour late. So while it is helpful to know the status of my generator an hour ago, I would rather know the status RIGHT NOW. Because of the late notifications it is not possible to use them as trigger events for home automation which was the reason I bought this in the first place.