Ratings & Reviews for GE Stackable Large ( 5.0-cu ft ) Front Load Washer ( Carbon Graphite )
Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers overwhelmingly praise the washer for its smart detergent dispensing system, which automatically dispenses the correct amount per load, eliminating manual guesswork. The large capacity handles bulky items like king-size comforters, while the powerful spin cycle leaves clothes significantly drier. Reviewers highlight quiet operation, the UltraFresh Vent system for odor control, and smartphone connectivity for cycle monitoring. Most find the sleek design attractive and cleaning performance excellent. However, some report reliability issues including control board failures and costly repairs, with concerns about service responsiveness. Overall, the majority consider it a worthwhile investment despite occasional drawbacks.
Customer review summary generated by AI, including incentivized reviews.It walks
Would RecommendI replaced my 40 year old washer with this new washer. The washer does a good job of getting clothes clean, I just don't understand why it literally walks its way 5-8 inches forward on some loads. I make sure to keep it on the Low spin cycle, but that doesn't seem to matter. Then I have to wait until someone strong enough to push it back into place comes along.
From geappliances.com
Poor Quality
We have had this washer for approximately two years and already had it replaced once and now it’s broke again . The first time it developed a leak overnight while we were asleep and flooded our upstairs garage, and office (our laundry room is located on the second floor). Now the washer will not spin leaving a load of clothes sitting in water. What has happened to the quality GE was once known for?
From geappliances.com
We would like to assist you with this washer and gather some additional information from you. An agent will be reaching out to you via email. Please r...
Bad drain pump
Would Not RecommendWe bought this set less than 2 years ago. I have to assume the drain pump failed already. This is pretty sad for a 2 year old appliance. Water won’t drain after a cycle. I will attempt to replace it myself since the warranty doesn’t cover anything. Very frustrating and disappointing GE!
From geappliances.com
We’d like to assist with this issue you’re having with the washer not draining. We recommend checking the pump filter to ensure it isn’t clogged. Addi...
The inevitable odor!
This has been, by far, the worst purchase we’ve ever made. If a zero-star rating were an option, that’s what I would give it. The washer’s design completely failed us as consumers. Any claims made at the time of purchase regarding odor or mildew prevention were simply false advertising. We’ve owned this washer for less than two years, yet it has had persistent and severe odor issues. We followed every recommended maintenance step—weekly deep cleaning of the detergent dispenser, regular draining...
From geappliances.com
We are sorry to hear your experience with your unit; we understand that you have disposed of your washer. We always recommend reaching out to us direc...
Amazing!
Would RecommendWe bought both the washer & dryer set. Both are amazing, quick & efficient! Had for a month so far with no problems. Look great & are perfect for all types of loads.
From geappliances.com
We are confident that both the washer and dryer will serve you well for many years to come. The washer in this set has many cleaning features that we ...
Run do not walk away
Would Not RecommendIf I could give this negative stars I would. It does not clean at all. GE will not service it and Lowes protection will not kick in until it is 366 days past purchase. The matching dryer is not as bad. Save yourself heartache and get a Samsung or LG. This one is not the one!
We'd like to look into the situation with your washer's cleaning performance further. Please send us a private message via Facebook, Instagra...
Broken in less than 2 years
Would Not RecommendLess than 2 years old and washer is already broken. One of the boards. Cost to repair was half the cost of machine. Sold at a huge loss and went with speed queen.
From geappliances.com
We'd like to look into the situation with your washer and the control board. One of our agents will be reaching out over email to collect additional i...
BEWARE OF MOLD - THIS WASHER STINKS (LITERALLY!)
Would Not RecommendReplaced our LG front load washer/dryer set of 10 years with the 5.0 cu.ft. Smart Front Load Washer in White with Steam, UltraFresh Vent System, and Microban Technology about three years ago. Drainage issues have caused issues from day one including mold on the gasket and a smell coming from inside the unit that seems to find a way onto all of our clothes. We run the vent systems after washes and also leave door open. Perform appropriate cleaning on this washer monthly to no avail. Very di...
We would like to assist you with this washer issue and gather some additional information from you. Please send us a private message via Facebook, In...
great product
Would RecommendI love the fact that its big inside an d smart. It washes great
From geappliances.com
Crappy manufacturing of this!
Would Not RecommendWe loved this washer until it stopped working after 4 years. It was a circuit board and drainage pump It was going to cost as much to buy the new machine as to repair it This should have been under warranty!
From geappliances.com
We would like to assist and gather some more information. A member of our team will be reaching out to you via email. Please respond at your earliest ...
Inverter and mother board malfunction
Would Not RecommendDo NOT buy unless you want to end up buying a new washer in 2 years! Repairs cost just as much as buying a new washer! And of course nothing is covered under warranty! So now, I am off to buy a new washer and it will not be another GE!
From geappliances.com
We'd like to help with your washer. We will be reaching out to you via email. Please respond at your earliest convenience.
Very good washer
Would RecommendLooks great , easy to use, instalation was very simple, lots of features to wash clothes, plenty of space for clothes washing.
Verified Purchaser
Poor
Would Not Recommend3 loads in and washer now continues to fill with water. Filled out a warranty form and it’s going to be 7 days til a tech can come look at it. Poor craftsman ship. Will definitely not own another GE appliance
From geappliances.com
We want to help you with your washer continuously filling. We're confident our service team will provide a resolution, and we recommend continuing to ...
Happy with my purchase
Would RecommendBest washer I’ve had. I love the smart detergent dispenser and the ventilation. Still trying to get the Smart Connect to my phone though. The app and QR codes have not gotten me there yet.
From geappliances.com
We are so excited that you are enjoying this washer and the smart dispenser. This washer also includes a Sanitize + Allergen feature that we are sure ...
Great features
Beautiful machine. My next purchase will be the matching dryer.
From geappliances.com
We are excited that you are loving your new washer. We are confident that you will enjoy the cleaning features this washer includes. This appliance of...
Great washer
I love my new front load washer, leave my clothes nice and clean
From geappliances.com
We love this washer and we're glad to hear it does a good job with cleaning your clothes. We'd like to assist with the issue you're having with excess...