Ratings may include incentivized customer reviews.
What Customers Are Saying
The steam mop provides effective floor cleaning with fast heating and consistent steam output, though some users reported quality and durability issues with the included mop pad and inconsistent steam. While it may be a budget-friendly option, the product's performance and longevity appear mixed based on customer feedback.
Customer review summary generated by AI, including incentivized reviews.Disappointed
Would Not RecommendI was spoiled with Bissell but thought I would try theBlack & Decker Classic to find Three issues with the steam mop , cord is way to short ( forced to use extension cord , very impractical ) awkward to fill water tank and also tank to small and then to empty even more difficult as the tank is not removable , lastly the pad ( only one ) is to think and cannot get the grout areas of tile ( luckily I saved the refills I purchased brim my Bissel that are thick cloth pads that fit the Classic ( a...
Not upto parr
Would Not RecommendI normally read reviews before purchase I didnt on this one. I had a steam mop prior to this for several yrs, I wanted to upgrade but this mop is MESSY not only does it steam but it emits a lot of water which you hav to wait for it to dry or I have put a towel on the mop (while off) to go over the floor to get the amount of water left behind up. Which is now an extra step. Sorry !!!
Hello MissVee. I'm sorry to hear you are not happy with the HSM13E1. We would like to get some more information to determine if there is an iss...
Fuss free
Easy to use
Verified Purchaser
Good value, easy to use
This mop is lightweight and easy to use. However I find the microfiber pad alone is not sufficient to remove all the dirt. It's also necessary to make a second pass over the floor with a towel which picks up remaining moisture and dirt that the steam cleaner has loosened.
From blackanddecker.com
Cord way too short!
Would Not RecommendI was happy with the simplicity of it, but the cord is ridiculously short. I cannot even mop one room without having to use multiple outlets. Since the product works, I hate to return it, but I will have to purchase an extension cord to make it usable causing this "simple steam mop" to cost a lot more than it should. I am very disappointed.
From blackanddecker.com
Hello Ms Ila. Your feedback is valuable as we take into consideration every piece of feedback that we come across. We have documented your comments a...
Good for 3 months....
Would Not RecommendBought on April 15, 2023 and broke on August 5, 2023. They expected a very small piece of plastic to support the back and forth movement of the mop head? Please don't waste your money. We hardly used this; wasn't like it was used extensively.
Verified Purchaser
Hello, I appreciate your feedback on the HSM13E1 Classic 1-Speed Steam Mop and I'm sorry to hear that is broken. Your satisfaction is our top pri...
Classic 1-Speed Steam Mop
Would RecommendI bought it for a friend and she loves it!
Verified Purchaser
Cleaned my floors better than expected
Would RecommendWorks well at sanitizing and very easy to assemble and use.
Verified Purchaser
Off/On switch is not easy to reach
Would RecommendIt heats up water very fast and it is ready to use in less than 30sec
Verified Purchaser
Hello leszek and thank you for your feedback on the HSM131E1. Your feedback is valuable as we take into consideration every piece of feedback that w...
Great steam moo!
Would RecommendReally like this product, but wish cord would be a little longer.
Verified Purchaser
Pnly one pad & short cord.
Would RecommendLess expensive then other brands & models. Performs as advertised. Only comes with one cleaning pad & hard to find more pads. Electric could be another 10 feet longer.O
Verified Purchaser
Inexpensive, does its job.
I needed a small inexpensive steamer for my man cave. This works great.
Verified Purchaser
Horrible Steam Mop
Would Not Recommend1st- The cord is so short that you will have to use an extension cord every time. 2nd- Used it once to steam the foyer and now I cannot get it to produce steam consistently. I will be taking this back to the store.
Verified Purchaser
Hello Debby.
Thank you for your feedback regarding the Steam mop. I am sorry to hear you are unhappy with this product and would be more than h...
Great product for a great price!
Would RecommendGreat product! Gets candle wax off of furniture and floors with no problem!! Muddy foot prints from the dogs are no problem with this little thing! And it's lightweight!!
From blackanddecker.com
Cord is too short
Would Not RecommendThis steam cleaner works great but the cord needs to be at least 4 to 6 feet longer.
From blackanddecker.com
Hello. Thank you for your feedback regarding the Steam mop. Your satisfaction is our top priority. If you would like further assistance, please emai...
Clean Freak
The on and off buttons are flimsy. It cleaned the floors pretty good.
Verified Purchaser
Hello.
Thank you for taking the time to provide your feedback. I'm sorry you weren't pleased with the Steam mop. Your feedback is valua...

Hello, appreciative customer Thank you for taking the time to provide your feedback on the ( Model #HSM13E1) and I'm sorry to hear about the bad ...