Ratings may include incentivized customer reviews.
What Customers Are Saying
The Utilitech sump pump has received mixed reviews. Some users report the pump works well and is easy to install, but many others experienced issues with the float switch and overall reliability. Common problems include the pump failing within a few months, the float switch malfunctioning, and the pump shutting off when the filter gets clogged. The build quality has also been criticized, leading some reviewers to recommend spending more for a higher-quality brand instead.
Customer review summary generated by AI, including incentivized reviews.Great purchase
Would RecommendWorked well just as advertised. emptied a 16 ft shallow well in less then an hour about 3,000 gal.
Verified Purchaser
Didn't get to use it
Would Not RecommendHead's up, this requires a pretty deep crock to work. My crock was too shallow and would be overflowing before the float was high enough to activate the pump.
Not adequate for my needs
Would RecommendUnit did not operate properly as I installed it into a grey water holding tank in my basement for our basement sink. Float needed to be in the almost upright position before turning on and my tank did not have enough room for this pumps design. I thought I could get it to work for my situation but had no luck.
Verified PurchaserVerified Pro
Made it through the warranty
Would Not Recommend1 year warranty. Made it one year and 21 days. The impeller cut the housing off.
We apologize for the problem you have had with this pump. Please give the manufacturer a call for replacement parts.
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didn't last 5 months
Would Not Recommendgasket in middle of pump housing blowing water out everywhere, when pumping. simple application pumping water after rain from under house by the lake. Fitted in a sump pit with check valve. maybe it froze over super cold winter???? I will try to return it tomorrow. Bought a more expensive pump from Lowes....fingers crossed. bought in December dead in May lets see what the warranty on product is worth.
Sump Pump
Would RecommendThe products was as described and easy to install. I would recommend and would buy again. At this date it has no con. The pro are it runs quiet and it fast removing the water.
Verified Purchaser
Float design is terrible
Would Not RecommendThe float design keep the float basically horizontal, taking up a lot of room. If you don't adjust it, it simply sticks to the side of the sump pit and does not activate the pump. As bad is the reverse- it sticks while in the up position and does not let the pump shut off when the water is gone. If you adjust it too short, it simply will not have enough leverage to activate the pump. After a few tries, I got the length perfect and it does work now though I watch it. A better design would be to k...
Thank you for the review. We apologize for any problems you have had with the installation of this pump. There should be no need to adjust the float ...

Love it.
Would RecommendWorks like a charm easy to Install.
Verified Purchaser
Works okay, but there IS an issue......
Would Not RecommendPumps a lot of water, but there IS a big problem. If you don't mind the fact that you will have at least one foot of standing water both before it actually pumps, and after it has pumped. Were there a way to alter the on/off switching, it would be fine. Sans that feature, it's not so great. To make matters worse, I bought this on the advice of a Lowe's employee who obviously didn't really know what he was talking about, since this is not the right pump for the described requirements.
Verified Purchaser
Thank you for the review, please remember this pump is designed for sump pit use only. When placed in a sump basin it will take approximately 14" of ...

Perfect for my needs
Would RecommendNeeded a small sump pump for removing the water from under our house. This unit was perfect for what I needed. Works like a charm.
Verified Purchaser
Great buy
Would RecommendCan't believe how quiet this pump is. Does a great job too. Our old pump died and we needed a new one quick. Thank you Lowes
Verified Purchaser
loud
Would RecommendLong story short, if you need a sump pump and noise of operation isn't a concern, this seems to be a good pump. For me, it's next to my bedroom in the unfinished portion of the basement and it wakes me up all night over the white noise I use to block out sounds. Pump works, so that's a plus. Far louder than the one I had before.
found this sump pump easy to install. did not need to do too much adjustment to the floatation device. It was very easy to adjust.
Verified Purchaser
Mixed feelings
Would Not RecommendI bought this a replacement for a pump that failed. The base is plastic but heavy enough to keep it upright. The pump is strong and will move water quickly. The downside and the reason I returned this pump is the float switch. As the water level rose, the switch had a tendency to get caught on the flanges for the housing. If you look at the picture you can see where the screws are located and that they stick out about 3/8" from the body. The motor had stayed on even without water present due to ...
Verified Purchaser

Thank you for the review, this pump requires at minimum 14" x 16" basin. Please make sure those requirements are met before installing this pump.