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Arbor Chrome Single Handle Deck-mount Voice Activated Pull-down Kitchen Faucet with Sprayer (Includes Deck Plate)

Ratings & Reviews for Moen Arbor Chrome Single Handle Deck-mount Voice Activated Pull-down Kitchen Faucet with Sprayer (Includes Deck Plate)

4.4
425
Review
 4.4 out of 5
425 Reviews


85% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The product has a mixed reception, with some customers appreciating the design, touch-free features, and ease of installation, while others have experienced reliability and functionality issues. Concerns include frequent malfunctions, inconsistent smart features, high battery consumption, and unclear instructions. However, the faucet is also praised for its attractive appearance and the convenience of touch-free operation. Overall, the product's reliability and smart functionality appear to be inconsistent, leading to a mixed customer experience.

Customer review summary generated by AI, including incentivized reviews.
425 Customer Reviews

SMART FAUCET

Would Recommend

I had this installed in my kitchen last week and so far it has been just great. I enjoy washing or rinsing my hands without having to touch anything and the faucet is SMART enough to turn off in a sensible amount of time. This unit replaced a "touch" style faucet that I had used for several years. I like the "swipe" better than the "touch" method which was often hit-or-miss.

July 21, 2021

From moen.com

Love this faucet!

Would Recommend

I bought this faucet in 2015 when I renovated my kitchen. I love it for its sanitary, hands-free operation. My original faucet failed in 2021, but Moen stood behind its product and replaced it for us. Kudos to the company for standing behind its product.

July 15, 2021

From moen.com

Easy Install!

Would Recommend

This is our second Motion Sense faucet. It is obvious that Moen went to school on the first version. Version two installation is very simple. (I wish I could say the same for installation and removal of version one.). Everything about this faucet is excellent!

July 5, 2021

From moen.com

Excellent product

Would Recommend

I liked the features and the quality of the overall design.

June 26, 2021

From moen.com

Can't get water when batteries run out

Would Not Recommend

This product needs a whole lot of D batteries. that we assumed were just needed to connect to the wifi for voice activation. We never set up the wifi, but it runs through batteries really quickly. And when the batteries run out, you can't get water out of the faucet. I am currently on hold with customer service and they tell me that batteries last much longer if you actually connect to the moen smart faucet app the batteries will last much longer. They also sell an AC adaptor which I've just or...

June 24, 2021

From moen.com

Response from Moen Consumer Services

Hello ridgerob. We appreciate you sharing your feedback. We're sorry to hear about your experience with your U By Moen Smart Faucet In Arbor Chrome. Y...

Moen Consumer ServicesJune 25, 2021

Very Convienent

Would Recommend

Had this at another house. Loved it so I bought it again.

June 22, 2021

From moen.com

Great Features and Convenience to operate

Would Recommend

We bought the U by Moen Arbor Single-Handle Pull-Down Sprayer Smart Kitchen Faucet with Voice Control in Spot Resist Stainless three months ago. I am very happy with the product. this product has great features, convenience to operate, and easy installation.

June 15, 2021

From moen.com

Love it!

Would Recommend

We bought this for a kitchen remodel even though it was expensive I am glad I did. It works great I love the touchless feature and the 2 motion sensors makes it even better.

June 5, 2021

From moen.com

The best money I ever spent

Would Recommend

❤️ love it,love it, love it what’s not to like . It attractive, it’s handy when cooking you don’t need you hands to turn it on

June 2, 2021

From moen.com

Motionsense kitchen faucet

Would Recommend

Moen stands behind their products! Excellent warranty.

May 19, 2021

From moen.com

Easy to use

Would Recommend

My faucet was a replacement by Moen.. GREAT service to there customers needs..

May 16, 2021

From moen.com

Amazing

Would Recommend

We replaced a Moen for this Moen with countertop upgrade, same style! Right away we’ve become accustomed to the touch less feature and have added a couple presets to the Moen app. Easy to integrate with Alexa. It’s a beautiful faucet.

April 27, 2021

From moen.com

Quick and easy

Would Recommend

Received a replacement for an 8 year old kitchen faucet that was leaking, no hassle no questions.

April 16, 2021

From moen.com

Best decision!

Would Recommend

This product is a beautiful addition to our kitchen! It works like a charm and it is makes cooking and cleaning up the dishes fun. So happy we picked this faucet.

April 9, 2021

From moen.com

Great looking in our newly renovated kitchen

Would Recommend

Purchased this 4 months ago not an issue the hands free (touchless) is great never though I wood use it we never stopped using it. Also you can feel how well built it is the finish to the durability Yes we are a fan of Moen products.

April 9, 2021

From moen.com

Not the experience I was expecting

Would Not Recommend

I bought this is January for my builder to install in our new house. After his licensed plumber installed it, the sensors would not work and the water kept cycling on and off regardless of the handle position. Took three days to get someone from Moen on the phone but rapidly diagnosed the problem as a control box failure. They are sending a replacement via USPS but they are out of stock. More are expected in 10 calendar days. Not what I expected from Moen.

April 2, 2021

From moen.com

Response from Moen Consumer Services

Thank you JohnP101 so much for the feedback you posted on the Moen website. Moen takes consumer comments very seriously and we are delighted to have ...

Moen Consumer ServicesApril 20, 2021

Great features

Would Recommend

Love this faucet especially when I bake and have dirty hands- the touch less feature is the best

April 1, 2021

From moen.com

Love the dual motion feature

Would Recommend

We previously had a touch on faucet and it had issues. Wanted a non touch and this has been wonderful. We were worried about the "pressure" that was the normal flow but have found it to be perfect. Truly love the features.

March 23, 2021

From moen.com

I have always preferred Moen

Would Recommend

Had one at our old house, got one for the new. We love it..!!

March 22, 2021

From moen.com

Many Querks.

Would Not Recommend

Moen , thankfully, replaced our 5-to MotionSense kitchen faucet due to the electronic box failing and none to replace it with. It’s a simple hookup but the faucet has a mind of its own. It works fine, then it doesn’t. Using the handle or sensor on the cold water side, the water turns off unless you pull the handle forward. Maybe in time the cartridge will wear a bit and it’ll work normally. I love Moen products, warranties and customer service and have 3 baths outfitted with all Moen product...

March 19, 2021

From moen.com

Response from Moen Consumer Services

Hello John and thank you for the feedback you posted on the Moen website regarding the Moen Arbor Single Handle MotionSense Pulldown Kitchen Faucet. W...

Moen Consumer ServicesMay 12, 2021