Ratings may include incentivized customer reviews.
What Customers Are Saying
The Masterbuilt 30-inch propane smoker receives mixed reviews. Many users praise its ease of use, temperature control, and ability to produce delicious smoked meats. However, some customers have experienced durability issues, with interior components like the flame bowl and wood chip tray failing prematurely. Quality control problems, such as misaligned holes and peeling paint, have also been reported. While the cooking results are generally excellent, the lack of availability of replacement parts and poor customer service have left some users frustrated.
Customer review summary generated by AI, including incentivized reviews.Fantastic value
Would RecommendI've only had this for a week and have smoked a few things, but wanted to leave my initial impressions. For the money, I am blown away with the features of this smoker and the quality. I've had propane and electric smokers before and this one combines the benefits of both. With quick and accurate heat the well insulated unit sips gas. Smoke comes on quick and lasts long if you use water soaked chunks. The only feature I wish it had was an external thermomter, but that was a quick and...
From masterbuilt.com
Great Smoker
When I do smoke "which is quite often" I share with my neighbors. I can smoke 5 lbs of bacon and share with neighbors and people I work with.
From masterbuilt.com
Does not reach 350 deg. per the instructions
Would Not Recommenddoes not reach 350 deg per the instructions for seasoning grill. Max temperature reached was 250 deg.
From masterbuilt.com
It won’t last long
Second Masterbuilt smoker and I am losing this one due to extensive rust under the wood plate and collar above the flame holder (same problem with my first one). I used a cover for the smoker, cleaned out the cabinet every 2-3 uses and made sure interior was always dry. I have not had any problems regulating heat, the design is sufficient in my opinion. However, the materials used in the bottom plate (flame holder, collar, wood plate) have only lasted me about 18mo before fail. This was on both...
From masterbuilt.com
Thank you for your feedback. We are very sorry to hear you are experiencing issues with your grill. Please complete our Contact Us form so that we ma... Read More
Receiving, assembly, performance
Arrived undamaged, assembly was simple and no missing parts. The temperature probe maintains the selected setting well. I have prepared about 50 lbs. of various meats so far and am very pleased with the results.
From masterbuilt.com
Improve Quality Control
Would RecommendThe smoker works, but it arrived with a dent in the door and unfinished parts (I had to tap two screw holes to put it together). MASTERBUILT has a good product, but they need better quality control.
From masterbuilt.com
Mathis, Thank you for your feedback. We are very sorry to hear it arrived damaged. Please submit a Contact Us form for further assistance.
Great smoker
Would RecommendGreat smoker, held temperature very close to set temperature consistently. Large capacity, Easy to add chips. Great flavor and easy to clean.
From masterbuilt.com
New Smoker Performs Despite Build Issues
Would RecommendEven though the shipping box was not damaged, there were several defects in workmanship on receipt of the smoker (poor corner welds, dinged and bent metal surfaces, components that did not fit well together for assembly, certain parts open and free in the box (screws, etc.). While these facts were discouraging, I still needed to get this one set up for a cook. My original delivery was incorrect and had to ship it back and wait to receive this one for weeks. As far as the cook went, I was pleased...
From masterbuilt.com
Bryan from WA, Thank you for sharing your feedback. We are sorry your experience did not match your expectations. Please feel free to complete ou... Read More

Thank you for your feedback. We are very sorry to hear you are experiencing issues with your grill. Please complete our Contact Us form so that we ma... Read More