Ratings & Reviews for LG Impeller Extra Large ( 5.5-cu ft ) Top-Load Washer ( Matte Black )
Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers overwhelmingly praise the washer for exceptional cleaning power, quiet operation, and large capacity that handles bulky loads and comforters with ease. Many highlight the modern design, low vibration, and app-connected features like downloadable cycles and remote notifications. Some note frustration with app-dependent functions and occasional inconsistent cleaning results or detergent residue requiring rewashes. A few mention difficulty seeing dark glass controls and wish for non-app delicate cycles. Overall, most customers consider it a significant upgrade delivering reliable performance and peaceful laundry days.
Customer review summary generated by AI, including incentivized reviews.From Impeller Extra Large ( 5.5-cu ft ) Top-Load Washer ( Alpine White ) Verified Purchaser
Sucks
Would Not RecommendI called because my washer was not rinsing or spinning. You cannot talk to anyone but an Lg representative I am 62 years old and the lady treated me like an idiot. Would not put in a service request because she said I washing my clothes wrong.
Great made better with ThinQ
This thing is giant. It really holds a lot. Easier on clothes without the agitator. The ThinQ app is a MUST. It adds so many options, and you can monitor the time from your phone too. I love it all.
From lg.com
Hello there, Mikey! Appreciate the upbeat review. Sounds like that washer is giving you all the space and smart control you were hoping for, especiall... Read More
Don't waste your money
Would Not Recommendit's crap. does not clean your clothes
Hello Michelle, thank you for sharing your feedback with us, and we hear your concerns regarding your LG Top-Load Washer (WT8400CB) performance with ... Read More
no soak cycle, ! And slanted top so things slide
Beautiful machine, quiet , cleans my clothes fine, interactive app. The problem is there is no soak cycle. Who makes a washer without a soak cycle ? When I pause the machine to let it soak it drains,. There should be a warning. Also the top is not flat, it is slanted. Who makes a washer that you can’t put things on like your empty basket, or folded clothes that you take out of the dryer. So much money, so much hype and I think it was designed by someone who never did laundry.
From lg.com
Hi. We appreciate you sharing your rating and feedback regarding your LG Top Load Washer WT8400CB. We recognize your experience regarding the soak fea... Read More
Don’t buy!
Would Not RecommendI’ve had my washer for seven months with just my husband and I in the household who highly take care of their items, and this washer has already broken with absolutely no help from LG. The hinge for the lid broke and LG said it’s a physical damage issue and they provide no coverage unless you get an extended warranty. Beware.!
Hello, KCColorado! Thanks for sharing your experience with us about the LG Washer (WT8400CW). We appreciate you letting us know about the lid hinge c... Read More
Not so great
The drain broke in half caused a lot of leakage on a brand new floor had a warranty BUT THE CO HAS NOT PAID
From lg.com
Hi, Linda. We appreciate you sharing your review regarding your LG Top Load Washer WT8400CB. We recognize your experience with the drain hose issue an... Read More
Cheaply made
Would Not RecommendReplaced a 10 year old LG washer ….this model cost more and is cheap plastic not metal!
From Impeller Extra Large ( 5.5-cu ft ) Top-Load Washer ( Alpine White ) Verified Purchaser
Scrud!!!!!!
I would be very careful if you buy this machine to make sure that you run the clean cycle regularly and wash something often in hot water. My husband and I learned the hard way. After just a couple years of using the proper amount and kind of detergent and cleaning periodically (maybe every 60 days), the washer is emitting tons of dreadful black flakes we have been working on this for days (trying all sort of remedies) we think we finally have it under control. The design of the impeller is t...
From lg.com
Hi, Juliet. We appreciate you sharing your thoughts and experience regarding your WT8400CW washing machine. We recognize your experience with residue ... Read More
Hello Dee, thank you for sharing your experience with your LG WT8400CW Top‑Load Washer, and we appreciate you highlighting your goal of having a wash... Read More