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Impeller Extra Large ( 5.5-cu ft ) Top-Load Washer ( Matte Black )

Ratings & Reviews for LG Impeller Extra Large ( 5.5-cu ft ) Top-Load Washer ( Matte Black )

4.3
1015
Review
 4.3 out of 5
1015 Reviews


78% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers overwhelmingly praise the washer for exceptional cleaning power, quiet operation, and large capacity that handles bulky loads and comforters with ease. Many highlight the modern design, low vibration, and app-connected features like downloadable cycles and remote notifications. Some note frustration with app-dependent functions and occasional inconsistent cleaning results or detergent residue requiring rewashes. A few mention difficulty seeing dark glass controls and wish for non-app delicate cycles. Overall, most customers consider it a significant upgrade delivering reliable performance and peaceful laundry days.

Customer review summary generated by AI, including incentivized reviews.
1015 Customer Reviews

Cannot pair phone to washing machines Wi-Fi capabi

[This review was collected as part of a promotion.] Hello We like our LG top load washing machine very much. Only problem is we can't pair our telephone to the Wi-Fi features No matter what I try I can't get it to work.

August 13, 2026

From lg.com

Response from LG

Hello, Karl. We appreciate you taking the time to share your review regarding your LG WT8400CW washing machine. We recognize your experience with conn... Read More

LGAugust 18, 2026

Black Flakes OnYour Clothes

Would Not Recommend

My LG washer is eighteen months old. Very shortly after it was purchased I began seeing black flakes on my clothes. I replaced an LG washer and dryer with this new set. I never had this trouble with my old set. I use my tub clean once a month and always leave the top load lid up when not in use. The black flakes finally got so bad that I requested a repair visit. The repairman showed me all this buildup under the tub of the washer. The repairman cleaned off what he could of the black gunk (it l...

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Response from LG Digital Customer Care

Hi, Jimmy. Thank you for sharing your experience with the LG Washer (WT8400CW). We understand how important it is to keep your laundry fresh and clea... Read More

LG Digital Customer CareAugust 13, 2026

LG

Quiet, no agitation

Not very satisfied. Quiet as a mouse and that's great, but the agitation for cleaning is awful. Look through the top and you will see clothes moving hardly at all. I should have gotten a washer with a center agitator or better, a front load. Very poor cleaning ability.

August 10, 2026

From lg.com

Response from LG Digital Care Team

Hi there, thank you for taking a moment to share your experience with your 5.5 cu. ft. Mega Capacity Smart Top Load Washer model WT8400CB. We understa... Read More

LG Digital Care TeamAugust 11, 2026

Dialing Through Menu for Each Wash is Awful

The changes made to this LG Washer (WT8600BE) from the older model are useless. The machine is slanted so those with limited countertop space can’t use the top to fold clothes because they fall right onto the floor. You have to dial a knob & scroll through many menu items prior to starting every load. You either put your entire bottle of liquid detergent in the large receptacle or dump single-serve amounts into the tub itself & your clothes sit right on top of the detergent. The design is ve...

August 9, 2026

From lg.com

Response from LG

Hello, Melanie. We appreciate you taking the time to share your review regarding your LG WT8400CB Washer. We recognize your experience with the machin... Read More

LGAugust 13, 2026

Terrible with heavy loads

Not satisfied. The tub does not adjust the load during this cycle when washing towels or heavy loads. It drains and fills itself with water over and over until caught. I have to manually adjust the load and monitor. This machine is only a few weeks old. BEWARE

August 8, 2026

From lg.com

Response from LG

Hello, Carol. We appreciate you taking the time to share your review regarding your LG WT8400CB Washing Machine. We recognize your experience with cyc... Read More

LGAugust 13, 2026

HATE IT EVERY WASH - Regret buying it

I loved my last LG washer but couldn't fix it, so I considered no other brands. I regret that. I hate this machine! The black glass lid is very difficult to see through. Nothing will stay on the lid because it's slanted. I can't sort or fold clothes, put my laundry basket or anything else on it. Shortening the front doesn't mean the lid couldn't be level. NO SOAK, rinse temp, or functional spin only options. NO delicates, towels or other common cycles. They have to be downloaded; but, only 1 at ...

August 2, 2026

From lg.com

Response from LG

Hello. We appreciate you taking the time to share your feedback for your LG WT8400CW Washer. We recognize your experience with the lid design and navi... Read More

LGAugust 4, 2026

HATE IT EVERY WASH (cont)

Would Not Recommend

The top is slanted. I can't sort or fold clothes on it, set my laundry basket, laundry products or anything else on it because they slide off. I wish they'd take it back! I do like that the app will tell me when it's done. I wish LG would take it back. Satisfaction is NOT guaranteed by LG or Lowe's.

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Response from LG Digital Customer Care

Hi, there. Thank you for taking the time to share your review regarding the LG Washer (WT8400CW). We understand the importance of having a practical,... Read More

LG Digital Customer CareSeptember 1, 2026

LG

HATE IT - EVERY WASH, Extremely Frustrating to Use

Would Not Recommend

I hate this washer & regret getting it. I loved my last LG washer. I didn't consider any other brand. Delicates, towels & other cycles req download but only 1 at a time. There's NO soak, rinse temp choices, functional. spin only & options (extra rinse, etc) reset cycle defaults, often to hot temp.

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Response from LG Digital Customer Care

Hello there! Thank you for sharing your review regarding your LG Smart Top Load Washer (WT8400CW). We appreciate your long-standing trust in LG, and ... Read More

LG Digital Customer CareSeptember 2, 2026

LG

Less than 18 months old

Would Not Recommend

We bought the set 17 months ago and one of the worst purchases in my life. Glass lid is too heavy and ends up breaking the hinges every single time. If you buy new lid it’s $300 and breaks again within a year. Crap design. Crap company. Lowe’s was zero help as well

August 1, 2026
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Response from LG Digital Customer Care

Hi, Oatis. Thank you for sharing your experience with your LG Washer (WT8400CB). We understand the importance of having a durable and reliable washin... Read More

LG Digital Customer CareAugust 6, 2026

LG

Doesn't clean well

Would Not Recommend

We just replaced our LG that was similar to this and was hoping it would clean the same. It doesn't. I have young kids who get messy. This doesn't clean off the spaghetti sauce, ketchup, etc. that my kids get on their clothing. It's still there (and even hard and crunchy sometimes) after I wash it. I don't want to have to spot treat everything and didn't have to with my last washing machine. I'm including a photo of two kitchen towels after I washed them. Also, on a much more trivial note, the ...

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Response from LG Digital Customer Care

Hi, there. Thank you for sharing your experience with your LG Washer (WT8400CW). We understand the importance of having a machine that handles tough,... Read More

LG Digital Customer CareAugust 6, 2026

LG

Would Recommend
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