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Impeller Extra Large ( 5.5-cu ft ) Top-Load Washer ( Matte Black )

Ratings & Reviews for LG Impeller Extra Large ( 5.5-cu ft ) Top-Load Washer ( Matte Black )

4.3
1013
Review
 4.3 out of 5
1013 Reviews


78% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers overwhelmingly praise the washer for exceptional cleaning power, quiet operation, and large capacity that handles bulky loads and comforters with ease. Many highlight the modern design, low vibration, and app-connected features like downloadable cycles and remote notifications. Some note frustration with app-dependent functions and occasional inconsistent cleaning results or detergent residue requiring rewashes. A few mention difficulty seeing dark glass controls and wish for non-app delicate cycles. Overall, most customers consider it a significant upgrade delivering reliable performance and peaceful laundry days.

Customer review summary generated by AI, including incentivized reviews.
1013 Customer Reviews

Junk

Would Recommend

Lasted just over a year. Cheap junk!

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Response from LG Digital Customer Care

Hi, Kenny. Thank you for sharing your feedback about your LG Washer (WT8400CW).

We understand the importance of long-lasting, dependable a...
Read More

LG Digital Customer CareOctober 2, 2026

LG

Terrible

The washer overflowed due to the valve not shutting off. Flooded my house at 3 am and when I claimed warranty they were rude and still haven’t fixed my washer. It’s been broke for a month.

September 24, 2026

From lg.com

Response from LG

Hi. Thank you for sharing your experience with your LG WT8400CB Top Load Washer. We appreciate you taking the time to provide your feedback, and we wa... Read More

LGSeptember 30, 2026

Great washer.

I got this washer a few weeks ago and has been nothing but great. The heat works well and I find that it has great calibration when sensing the load cutting time down! Only thing that bugs me lil bit is the high frequency that comes on it when it starts to move. I do choose to close the door to my laundry room

September 23, 2026
Verified Purchaser
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Broke after 18 months

Would Not Recommend

After about 18 months of normal, residential use, the plastic frame that holds the lid in place cracked. We do not store anything on top of the washer (couldn't, anyway, because the lid is slanted) so there is no explanation as to why this cracked. This is preventing the lid from aligning correctly and locking, which does not allow the washer to operate. Warranty expired after 12 months - service fee is "from $369" for repair with unknown timeline. Waste of money and will not purchase anothe...

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Response from LG Digital Customer Care

Hi, Diana. Thank you for sharing your feedback on your LG Washer (WT8400CW). We recognize how essential a dependable washing machine is for your laun... Read More

LG Digital Customer CareSeptember 26, 2026

LG

[This review was collected as part of a promotion.]

September 23, 2026

From lg.com

Response from LG Digital Care Team

Hi Patricia! We are thrilled to hear that your washer is serving you well with its total reliability! If you ever need any assistance in the future, p... Read More

LG Digital Care TeamSeptember 23, 2026

Great , washer. Question the button style

Would Recommend

So far, it has been a great washer, quick and quiet. The only issue I have is the power and start buttons are very subdued and hard to find.

September 21, 2026
From Impeller Extra Large ( 5.5-cu ft ) Top-Load Washer ( Alpine White ) Verified Purchaser
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LG washer

AI wash doesn’t work! Leaves the clothes feeling soapy and have to rewash on regular cycle.

September 18, 2026

From lg.com

Response from LG Digital Care Team

Hello there, thank you for taking the time to share your feedback with us. We understand how important it is to achieve clean, fresh laundry on every ... Read More

LG Digital Care TeamSeptember 19, 2026

Quality product, well-made

Would Recommend

LG's are always great products, and this one hold up to their name. Love this washer! Just got it and it is amazing. HUGE washtub and fits everything.

September 13, 2026
From Impeller Extra Large ( 5.5-cu ft ) Top-Load Washer ( Alpine White ) Verified Purchaser
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Would Recommend

I purchased this washer almost a month ago and I really like it I would recommend it. So far so good. I’ve had an LG washer before for about eight years before it finally completely stopped working and couldn’t be fixed so I purchased another LG

September 9, 2026
Verified Purchaser
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Lows dryer

Great product excellent service

September 7, 2026
Verified Purchaser
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no soak setting found

Machine is large and works well for most loads. (wt8400cw lg washer) HOWEVER, would benefit from a soak (pre-soak) cycle for stinky gym stuff. The washer shows a down-loadable cycle, but there is not one I could find for this machine.

September 5, 2026

From lg.com

Response from LG

Hi, George. Thank you for sharing your experience and rating regarding your LG WT8400CW Washer. We are glad to hear that the washer is performing well... Read More

LGSeptember 8, 2026

delivery

Joshua & Tito were very professional and polite and did a great job

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Ai mode rocks!

Would Recommend

I am so happy with this washer! The AI mode is the best. It senses what the load needs and delivers with efficiency.

September 4, 2026
From Impeller Extra Large ( 5.5-cu ft ) Top-Load Washer ( Alpine White ) Verified Purchaser
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LG Model #WT8400CW

Would Recommend

The two gentleman were wery professional in bringing the machine in handling, placing the washing machine, and attaching the hoses and drain tube. They started a first cycle and provided the manual for the washing machine. The were also very efficient in removing the old washing machine. They were very helpful.

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LG = Long delays Gauranteed and dirty clothing

Would Not Recommend

If you work for a living and get dirty, this washer is NOT for you! If you cook and get food or oil on your clothing, this washer is not for you. If you are an office worker without pets and willing to wear a plastic bib when you eat, this may be for you!! We got a pump failure within the 1st 20 months, and it will be 2 weeks or more before it gets fixed by LG. Yes, LG says they need to wait for the part. So the water stuck inside will probably be nasty by the time they return. Not that th...

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Response from LG Digital Customer Care

Hi, there. Thank you for sharing your experience with the LG Washer (WT8400CW). We understand the importance of having reliable laundry appliances th... Read More

LG Digital Customer CareSeptember 9, 2026

LG