Ratings & Reviews for Bruce America's Best Choice Gunstock Oak 3/4-in T x 2-1/4-in W Smooth/Traditional Solid Hardwood Flooring ( 20-sq ft / Carton )
Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers praise the beautiful appearance and high-shine finish, with many highlighting excellent color match and luxurious aesthetic appeal. However, widespread frustration centers on manufacturing defects: numerous reviewers report severely warped boards, poorly cut ends, missing tongues, splits, and inconsistent dimensions forcing them to discard 10-20% of pieces and delay installations. Many question quality control and express reluctance to repurchase. Installation difficulty varies; some find it straightforward with proper tools, while others struggle with warped boards and short lengths creating choppy appearance. Despite visual appeal, manufacturing issues significantly undermine overall customer satisfaction.
Customer review summary generated by AI, including incentivized reviews.Great staff
Would RecommendGreat product. Doreen and Vincent were fantastic. Great employees and service
From America's Best Choice Natural Red oak 3_SLASH_4-in T x 2-1_SLASH_4-in W Smooth_SLASH_Traditional Solid Hardwood Flooring ( 20-sq ft _SLASH_ Carton ) Verified Purchaser
10-20% will be unusable
This must be seconds, 50% was unacceptable and 20% was unusable due to defects, crooked pieces, ends not cut square and no tongue on several pieces
Verified Purchaser
We got alot of damaged pieces of flooring.
Would Not RecommendThere were alot of damaged pieces
Verified Purchaser
Hi there, Thank you for taking the time to review our product. We are very sorry to hear about the issues you experienced with our flooring product.... Read More
Enolia and Althea
Would RecommendThese women were amazing they brought 3 cases of Bruce's hardwood to our truck and loaded it by themselves! it is very heavy
MANUFACTURING DEFECTS
Would Not Recommendthe attached pictures tell the story/boards straight of the box/gross manufacturing defects detected by Bruce in some cases (boards had red/black/gray/yellow grease pencil marks) but boxed and shipped without regard to quality. I paid full price/case! 1. Red grease pencil marks on multiple boards, visually you can see finish was sub-standard 2. Missing splines on multiple boards, many along the entire length of board 3. Large wood chips on approx 80% of boards at groove end of boards 4. Cracks a...
Hi William, We appreciate your feedback and are very sorry to hear about the experience you have had with our product. It is our goal to provide you ... Read More
seek him out in flooring section he is very good
Would RecommendMr Artis was very professional and I think LOWES is very lucky to have an employee like him on their staff
Order Tracking Error
Shipped to store ahead of schedule which is great. Product has not been picked up per Customer Service, yet status changed to Picked Up without apparent cause. Useless worry?
From America's Best Choice Natural Red oak 3_SLASH_4-in T x 2-1_SLASH_4-in W Smooth_SLASH_Traditional Solid Hardwood Flooring ( 20-sq ft _SLASH_ Carton ) Verified Purchaser
Hello John, and thank you for contacting us. We are very sorry to hear about the experience. For issues on orders, we recommend reaching out to a flo... Read More
Still waiting for a flooring installation person t
Would RecommendStill waiting for a flooring installation person to contact me.
Verified Purchaser
Hi Rob,
Thank you for taking the time to post a review.
We strive to provide you with the best possible service and when you ... Read More
It weighs a lot, make sure you have help to unload
Would RecommendIt was good product at a fair price
From America's Best Choice Natural Red oak 3_SLASH_4-in T x 2-1_SLASH_4-in W Smooth_SLASH_Traditional Solid Hardwood Flooring ( 20-sq ft _SLASH_ Carton ) Verified Purchaser
Bruce oak flooring
Would RecommendMost of the boards were great, nice finish. A few of the boards were warped. A few the tongues were missing it broken toward the ends of the boards
Verified Purchaser
Buy a little extra
Would RecommendCases had some bad pieces that caused me to purchase 2 extra cases to make up for bad pieces..
Verified Purchaser
Beveled edges
Would RecommendNice looking floor
From America's Best Choice Natural Red oak 3_SLASH_4-in T x 2-1_SLASH_4-in W Smooth_SLASH_Traditional Solid Hardwood Flooring ( 20-sq ft _SLASH_ Carton ) Verified Purchaser
Love my new floor
Would RecommendI love the color and the quality of the finish
From America's Best Choice Butterscotch Red oak 3_SLASH_4-in T x 2-1_SLASH_4-in W Smooth_SLASH_Traditional Solid Hardwood Flooring ( 20-sq ft _SLASH_ Carton ) Verified Purchaser
Durable high quality
Would RecommendGood quality wood. Perfect match for the wood floor that was originally installed in my 1979 home. Installation is easy once you have all the tools. Can be time consuming to stall since each individual piece is so narrow making for lots of nailing.
From America's Best Choice Natural Red oak 3_SLASH_4-in T x 2-1_SLASH_4-in W Smooth_SLASH_Traditional Solid Hardwood Flooring ( 20-sq ft _SLASH_ Carton ) Verified Purchaser
We are installing this wood in our bedroom
Would RecommendIt's beautiful wood.
From America's Best Choice Natural Red oak 3_SLASH_4-in T x 2-1_SLASH_4-in W Smooth_SLASH_Traditional Solid Hardwood Flooring ( 20-sq ft _SLASH_ Carton ) Verified Purchaser
Hi Bill,
Thank you for taking the time to post a review.
Bruce hardwood floors are manufactured in accordance with accepted i... Read More