Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers report overwhelming frustration with printers rendered completely unusable after black ink runs out, with many unable to find replacements for months or over a year. Without black ink, even scanning functions fail, making devices worthless. While some praise print quality and ease of use, these positives are vastly overshadowed by supply failure. Reviewers express deep betrayal, describing the situation as deliberate neglect and abandoning the brand entirely. Many report unresponsive customer service offering only vague promises. Overall, customers feel exploited and have collectively decided never to purchase again despite acknowledging the product's performance when available.
Customer review summary generated by AI, including incentivized reviews.Printer ink for my Brother MFC-J1010DW printer....
I am so sorry I ever let myself be talked into buying this printer! Why would someone buy a printer that you absolutely CAN NOT get printer ink for. What good is that? Never again, because you do not seem to care about your customers at all.
From brother-usa.com
Cant find any ink or capatible relacement.
We need a lawyer to file a class action on these fools.
From brother-usa.com
Out of ink
WTH… this is totally unacceptable to run out of ink if you are a printer company!
From brother-usa.com
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We understand...
No ink!
Clearly there's something wrong with your supply chain. Could someone on your team please reply to these inquiries with anything other than "we should get new stock in 2 to 4 weeks?" Like most of the other people on this thread I recently purchased this printer and need to know if I will ever be able to get ink for it? Honesty is the best policy in business and in life. Please just give us some concrete answers.
From brother-usa.com
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We understand...
No Ink
Same as every other reviewer. How do you sell a product and then don't have the ink to be able to use the printer. Now I own a large, expensive paper weight that is less than 4 months old.If brother can't get their act together it will be time to replace with another brand and never buy brother agian
From brother-usa.com
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We understand...
No Ink! Printers use ink to work!
The pandemic is over and having a printer with no ink does absolutely nothing to my bottom line. I am having to buy another printer just so I can continue with my daily work orders and invoices. Brother (pun) you sure messed this one up.
From brother-usa.com
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We understand...
No Ink! Being held hostage by my brother...
I can understand if there is a supply chain issue. I would prefer to purchase brother ink, but since it's going to be a month or more until we can get ink, I'd like to use a refill kit as a workaround until the cartridges I purchased became available. But the brother cartridges, once they think they are empty, the chip won't allow it to be reloaded. Can we have a workaround until we can get ink??
From brother-usa.com
Brother strongly recommends that you do not refill the ink cartridges provided with your machine. We also strongly recommend that you continue to use ...
No ink
Why sell the printer without ink. I tried online and in-store everywhere. Too frustrating.
From brother-usa.com
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having issues finding the LC401BK Ink for you...
Out of ink
When are you going to figure this out? Am I supposed to buy another printer even though this one is only 6 months old? Can I use one of the color cartridges in the black slot or will it screw up the machine? Printer is great, but this is ridiculous.
From brother-usa.com
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We understand...
NO INK
Brand new printer and they are out of ink online and ALL stores. Why sell a printer if you can’t sell the ink for it. Waste of money
From brother-usa.com
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We understand...
Where do I buy ink for this printer
I have tried 4 different stores/online and it’s sold out ever. I just bought this printer and now I can’t use it
From brother-usa.com
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having issues finding the Brother LC401BK Ink...
Why sell a printer and not have the ink in stock?
Not quite sure why you would still be selling a printer that you cannot get ink for. I think Brother has made a HUGE mistake here with no explanation as to why we can't get ink for this printer. A little clarification might help - something besides oh, it will be in stock soon. When is soon?
From brother-usa.com
Can't get INK
I too have a brother printer which I cannot get ink for now. I like how brother responded to the last two rating saying that it's now back in stock which it clearly is not. I wonder if I will get the same basic customer service answer saying it's in stock when it's actually not.
From brother-usa.com
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We understand...
No ink cartridges
2 week old printer and cannot get black ink refill.... probably need to file a class action lawsuit selling a product that can't be used after 200 pages.
From brother-usa.com
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having issues finding the Brother LC401BK. At...
Ink prints as expected
Ink Prints as expected. I feel I get more than the stated amount - but as usual it depends what is being printed.
From brother-usa.com
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We understand...