Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers report overwhelming frustration with printers rendered completely unusable after black ink runs out, with many unable to find replacements for months or over a year. Without black ink, even scanning functions fail, making devices worthless. While some praise print quality and ease of use, these positives are vastly overshadowed by supply failure. Reviewers express deep betrayal, describing the situation as deliberate neglect and abandoning the brand entirely. Many report unresponsive customer service offering only vague promises. Overall, customers feel exploited and have collectively decided never to purchase again despite acknowledging the product's performance when available.
Customer review summary generated by AI, including incentivized reviews.No ink! Why sell these printers?
Its ridiculous that this company sells a printer that you can't even get black ink for. If I could leave 0 stars I truly would. I've been trying to get ink for months to no avail. Whats the point wasting money on a printer you can't even use and the company has done nothing to try and make up for it to customers.
From brother-usa.com
Legal review in process
It is unconscionable and perhaps illegal for a company to sell a product that cannot be used. I will be reporting you to the federal and state Consumer Protection agencies.
From brother-usa.com
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having issues finding the Brother LC401BK. At...
No ink!!??
I have always valued Brother products. That being said, I echo everyone else in this space. Without ink, the printer is of no value whatsoever! This experience has been a huge turnoff to ever buying another Brother printer!
From brother-usa.com
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We understand...
No Ink = No Printer
i am with everyone on this review regarding lack of black ink supplies. i started looking about a month ago. brother customer services tells me a month more, maybe. WHAT? a printer w/o ink = no printer. i would not have purchased a Brother product had i known it would be impossible to replace the ink cartridge.
From brother-usa.com
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having issues finding the Brother LC401BK. At...
No Black Ink available
I regret buying this brand printer. It's ridiculous that they are out of black ink and you cannot find any anywhere. I purchased one for my office and not I am SOL because I cannot use the printer. It would be nice to get a refund. I will never purchase another brother printer.
From brother-usa.com
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We understand...
Sad Story
My printer is less than a month old. After spending over an hour trying to find this ink anywhere and reviewing the comments on this web page and since the replacement cartridges are more expensive than the printer, when my current ink runs out I am buying a new printer and throwing this in the garbage. Brother should have to buy back every one of the printers that use this ink back immediately.
From brother-usa.com
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having issues finding the Brother LC401BK. At...
When can we buy ink?
Had printer for 2 months, now unusable. Been looking for black ink for well over a month now.
From brother-usa.com
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We understand...
No Ink!!!
Purchased this printer and not being able to use it for months now
From brother-usa.com
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We understand...
What good is a printer with no ink?????
I bought the Brothers printer on December 31, 2022. Today I ran out of ink. Well that is unfortunate for me. I had no idea I bought such a lemon. Lots of color ink but no black. So sad.
From brother-usa.com
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We understand...
REFUND FOR THIS PRINTER!
I didnt buy the cheapest printer available, I bought this one trusting that YOU WOULD HAVE INK available for it! I do not have money to go buy a RELIABLE printer that has ink AVAILABLE! I want my money back that I spent on this printer and the starter ink that came with it. I have had it a couple of months and cannot use it and do not have money to buy another printer! SEND ME A REFUND!
From brother-usa.com
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We understand...
LC401Blck Ink
Stop selling products you don’t have supplies for!
From brother-usa.com
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having issues finding the Brother LC401BK. At...
NO Bk Ink
Can you please provide an estimate time when the LC401BK will be in stock?
From brother-usa.com
Thank you for your recent inquiry regarding the availability for the Brother LC401BK. Unfortunately, the Brother LC401BK is currently out of stock. H...
No ink for months
Your company has fallen off drastically. It’s a shame how you are still selling a product that you can not meet the supply and demand for. I’ve been looking for ink (LC 401black) for months can find it anywhere. Take this printer off the market and find solutions to help your customers out instead of ripping them off. Don’t even send your automated response cuz it’s just a slap in the face to your consumer. What I suggest is how to fix this problem and compensate your customers cuz your losing t...
From brother-usa.com
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We understand...
No ink available
I’m extremely disappointed in my new Brother printer, as I cannot find black ink cartridges anywhere. If C/M/B cartridges can be manufactured, why can’t black? I do not recommend anyone purchase a (useless to me) Brother printer. And the canned answers Brother has provided to other customers are not helpful at all.
From brother-usa.com
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We understand...
Printer doesn’t work without the ink
Cannot find the ink anywhere and our brand new printer is unusable. Sadly a waste of money. Hopeful that Brother will make this right and soon!
From brother-usa.com
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having issues finding the Brother LC401BK. At...
New printer but no ink! What is going on?
Brother, I am said to say I am very disappointed with you. I decided to purchase a brother printer rather than an HP printer because I like the simplicity and easy of use of the brother. The wifi connect feature works for everyone in the household. However, I am in need of black ink. Where did it go? Please provide a date as to when we can expect black ink to be available and an explanation as to why it can't be purchased. I would hate to have to recycle my brother printer and go buy an HP...
From brother-usa.com
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We understand...
No Ink
I have been beyond happy with my printer but now. How can you still sale a printer that doesn’t even have ink cartridges for it? This is so frustrating and leaves a sour taste in my mouth with brother. And I’ve always been an advocate for this brand. But this has completely ruined that for me. I have no intentions on purchasing anymore Brother products in the future
From brother-usa.com
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having issues finding the Brother LC401BK. At...
Where is the Ink?
Where is the Ink? LC401BK is not available to purchase anywhere for months. Is this product discontinued? Is there a substitute ink cartridge to use?
From brother-usa.com
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having issues finding the Brother LC401BK. At...
Do Not Order, They'll never send it.
Ordered over a month ago. It still isn't here. Checked order status and it's still on backorder. Brother was happy to take my money for this product they clearly don't make anymore. If anyone is reading this, do yourselves a favor and don't purchase this ink. While you're at it, don't buy this printer either. Seems like Brother no longer supports it. Go with a different printer company.
From brother-usa.com
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We understand...
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having issues finding the Brother LC401BK. At...