Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers report overwhelming frustration with printers rendered completely unusable after black ink runs out, with many unable to find replacements for months or over a year. Without black ink, even scanning functions fail, making devices worthless. While some praise print quality and ease of use, these positives are vastly overshadowed by supply failure. Reviewers express deep betrayal, describing the situation as deliberate neglect and abandoning the brand entirely. Many report unresponsive customer service offering only vague promises. Overall, customers feel exploited and have collectively decided never to purchase again despite acknowledging the product's performance when available.
Customer review summary generated by AI, including incentivized reviews.Bold Colors!
Works great with my Brothers Unit! Excellent results whether your photocopying or printing.
From brother-usa.com
possible class action
Meeting with a law firm this morning to see if this is grounds for a class action lawsuit the no ink issues is way out of hand. should not be selling this printer for one time use trying to force a ink subscription.
From brother-usa.com
lc401 bk
you been saying this for months now that this ink is in high demand due to shortage you should have it in stock by now hurry up make this ink available so every one that has to buy this ink for this printer
From brother-usa.com
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having issues finding the Brother LC401BK. At...
Best throw away printer ever!
This printer is amazing! I got it for a really good price for one time use. I truly enjoy spending my hard earned money on a printer that costs me roughly 50 cents a page to print before I get to throw it away and buy a competitors printer that i can get more than one set of ink cartridges for. Thank you brother for your amazing one time use products! I will definitely recommend your products to anyone who wants to spend their hard earned money on a throw away printer. five star rating for being...
From brother-usa.com
WORST PRINTER & COMPANY IN THE WORLD!!!
STOP SELLING PRINTERS THAT DON'T HAVE ANY SUPPORT. PROFITS OVER PEOPLE.
From brother-usa.com
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We understand...
NO INK? Seriously?
Let's be real here... Likely, the reason these black cartridges are unavailable is due to the 'chip shortage'. These cartridges are typically chipped so the printer can identify them as genuine. DO WHAT CANON DID and ship the dang things without chips. Making sure that people are using genuine Brother cartridges is more important than making sure they're actually able to use their printer? Priorities! Seriously - SHIP THEM WITHOUT THE CHIP. We NEED to be able to print!
From brother-usa.com
We understand you are experiencing issues finding cartridges for your Brother machine. Due to strong demand, we are experiencing stock fluctuation for...
The truth will set you free.
This is the 3rd time you have ask me to re-write. If you don't want the truth - then you write it.
From brother-usa.com
Time to cut bait
OK, I'm done with Brother and their products. No black ink for close to half a year now, and Brother CS only supplies the same, lame, stock answer that they care and that the ink will be available soon - heck, can't Brother even take the time to update their stock answer with usable information? I work from home and have had to take my work to local printing facilities. Done with Brother and their unfunctional information. Printer will go in to the dumpster and I'm shopping for another brand...
From brother-usa.com
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback...
Still no black ink cartidges - UNACCEPTABLE!!!
I have been a loyal Brother customer for many years, however the unavailability of black ink is UNACCEPTABLE! What is the problem here? Color ink cartridges are available, so what is the problem with supplying black ink? This has been going on for way too long. I will NEVER purchase another Brother printer.
From brother-usa.com
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having issues finding the Brother LC401BK. At...
Great printer--if it had ink....
I was excited to find this printer with all of its features for the price I did. Functionality-wise, the printer is excellent. However, without the ability to find ink for it, it makes a great paperweight. I've even spoken to a Brother representative who told me to check back for ink in a couple of weeks--which was over a month ago and ink is still not available. I work from home, and the inability to print with a brand new printer is disappointing.
From brother-usa.com
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having issues finding the Brother LC401BK. At...
unavailable
Purchased my printer and have been unable to get black in for it.
From brother-usa.com
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having issues finding the Brother LC401BK. At...
Disgusting
Brother Corporation, your inability (or refusal) to provide black ink for the MFC-J1010DW printer is absolutely disgusting. You sell a printer for which you do not provide black ink, and have not provided black ink for months. Buy another Brother printer? -- NOT LIKELYI!!!
From brother-usa.com
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We understand...
UGH!
The ink cartridge does not last long at all. We barely print anything. Then it’s out of stock EVERYWHERE and the printer won’t work without black. Worst printer ever.
From brother-usa.com
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having issues finding the Brother LC401BK. At...
LC401 Black Ink Cartridge
The ink turns out well with no smudges. Also bought the XL cartridges in another store (unavailable in Brother store) for longer printing life.
From brother-usa.com
poor design
Although I don't use my printer often, it would be nice to have ink. With that said, it has a poorly thought out programming design. The printer will not function without an ink cartridge that has insufficient ink. I am unable to use the scanner to save a document until it can be printed if needed.
From brother-usa.com
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We understand...
Brother failure!
No possible to find black Ink! That is Brother failure! Is it guides to printer malfunction – YES! Let’s file claims to brother and RETURN these printers back to Brother because they are not functional without ink! If they will received 1000’s returns, they will start thinking about ink supply.
From brother-usa.com
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having issues finding the Brother LC401BK. At...
NO INK ANYWHERE
DO NOT BUY!!!! WASTE OF YOUR TIME. NO BLACK INK FOR ALMOST A YEAR NOW.
From brother-usa.com
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We understand...
MAYBE TERRIBLE MISTAKE!
I just bought it. your MFC-J101DW serial u6639M2H716162 last week ran out of black ink LC401BK no one has it including you WHY DID I buy a new prinerter & can get supplies?????
From brother-usa.com
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having issues finding the Brother LC401BK. At...
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love...