Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers report overwhelming frustration with printers rendered completely unusable after black ink runs out, with many unable to find replacements for months or over a year. Without black ink, even scanning functions fail, making devices worthless. While some praise print quality and ease of use, these positives are vastly overshadowed by supply failure. Reviewers express deep betrayal, describing the situation as deliberate neglect and abandoning the brand entirely. Many report unresponsive customer service offering only vague promises. Overall, customers feel exploited and have collectively decided never to purchase again despite acknowledging the product's performance when available.
Customer review summary generated by AI, including incentivized reviews.Great prices, but inexplicable otherwise
MFC-J1010ODW does not print immediately; I have black ink full cartridge, but get a low ink warning.
From brother-usa.com