Ratings may include incentivized customer reviews.
What Customers Are Saying
The product is generally well-received for its secure biometric access and sturdy construction, but a recurring issue with the gas struts that help open the door has been reported by many users. This flaw can make the safe difficult or impossible to open, diminishing the overall user experience, especially in emergency situations. While some customers have found DIY solutions, the manufacturer's lack of a permanent fix has frustrated others. Overall, the product appears to be a reliable option for secure firearm storage, but users should be aware of the potential strut failure.
Customer review summary generated by AI, including incentivized reviews.Same problem every one else has, GAS CYLINDER FAIL
Would Not RecommendThe gas cylinder fails to open the access door. Then your firearm is not accessible to ANYONE. Sentry isn’t offering to address the problem. I’m waiting to hear about a solution.
From sentrysafe.com
Easy to use
Would RecommendThe safe was easy to set up and the biometric works perfectly every time.
From sentrysafe.com
Safe is nice...bad strut
Would Not RecommendSafe is nice but after a year or so the opening strut goes bad and the safe won't open... Needs a better design or better strut
From sentrysafe.com
Thank you for your feedback. I will pass it along to our quality team. We would love the opportunity to make it better for you. If you could please ca...
Sentry pistol safe
Would RecommendIts compact yet big enough to hold 2 full size pistols.
From sentrysafe.com
sentrySafe-QAP1BE model
Would Not RecommendI am very displeased. The fingerprint feature does not work at all. There literally is no reset button at all behind the battery like the manual says either.
From sentrysafe.com
We appreciate your feedback and apologize for your inconvenient experience with this product and the biometric feature not working. We at SentrySafe s...
Safe & Easy to use
Would RecommendThis safe is the perfect balance between the small (portable) safes and bigger gun lockers. Easy to get into with numerical code or biometric (which actually works well!), and back-up key. Excellent value.
From sentrysafe.com
Yes, struts go back
Would Not RecommendI am glad I realized it before I needed it. Rarely used it and now the strut is bad and opens barely enough yo get your fingers under. Love the biometric. I think based on these reviews that Sentry ought to take a look at these and maybe not make them in China
From sentrysafe.com
We understand your concerns. To improve your experience, we offer the strut as a replacement part. Please call the SentrySafe Customer Care Line: 1-80...
Secure and convenient
Would RecommendQuick access is great, Biometric entry is a little less reliable with all the hand washing altering finger prints (depends on skin moisture content ?) but button code entry is often as fast as several swipes on biometric reader.
From sentrysafe.com
Secure safe
Would RecommendI love the safe however the Biometrics are difficult to set up. Other than that it’s great.
From sentrysafe.com
New Piston Spring Fixes Opening Problem
Would RecommendAfter one year the gas piston failed to open the lid with the biometric fingerprint. I purchased a better piston spring at a hardware store for less than a dollar. The improved spring pops the lid up better than when it was new....problem solved!
From sentrysafe.com
Well made
Would RecommendNeeded a pistol safe that was quick opening yet secure from unauthorized access. Only problem with this one is the opener cylinder won't open the door like the display model does. Must have lost its charge.
From sentrysafe.com
Cool safe
Would RecommendI was currently using a snap safe and regular plastic gunsafe that is using keys and locks so, I found my self shuffling keys around and to gain access o my firearms which really wasn’t settling for me having the what if factor in the back of my head. I would have to go running and scrambling with keys in a time of need. Now this safe all I have to do is slide my finger across the reader and it pops open right away.it fits inside of a End table in the living room or nights stand drawer giving m...
From sentrysafe.com
Strong, solid and simple
Would RecommendThe safe is a perfect size for my home defense pistol. It's solidly built with a powerful piston. The code and fingerprint set-ups took just a couple of minutes and work perfectly. So far, it's everything it claims to be.
From sentrysafe.com
Great safe but won’t open after one year
Would Not RecommendGas strut failed after one year. Unlocks fine but I have to pry the door up now
From sentrysafe.com
Please contact SentrySafe if you are still having troubles with this safe. We have a gas strut replacement kit available. Call the SentrySafe Customer...
Great Small Safe but Difficult to Program
Would RecommendThis safe is perfect for me to store my gun securely. However, while I'm able to program it with my custom code, I've been unable to program it to accept my fingerprint. It's still a great and secure safe that I still recommend.
From sentrysafe.com
Junk- a criminals dream...
Would Not RecommendI purchased 2 safes for my pistols. One never really opened all the way and the other took about a year to have problems. It now takes about 5 seconds to get halfway open or has to be pried open. Seems like it is a pretty common issue with this brand from what I read. Poor design or parts or both. Pretty bad for something that you need to open quickly. Expensive and not worth the cost.
From sentrysafe.com
We are sorry to hear this safe gave you troubles. If you still are in need of support, please contact SentrySafe directly at 1-800-828-1438
Secure
Would RecommendIt Fits My Needs and it is just the right size for what i needed it for
From sentrysafe.com
Excellent item for secure, accessible storage
Would RecommendStrong, safe and secure. Easy to access, multiple options for accessing contents. Portable is needed, and plenty of room. Customer service is top notch.
From sentrysafe.com
Safety issue: The lid barely opens anymore
Would Not RecommendI loved this safe when I first bought it. Over time the force in which the lid would open seemed to get weaker. Yesterday when I tried to open it, it barely opened a crack and I had to pry it open with my fingernails. This is not acceptable in an emergency situation and makes this safe useless to me now.
From sentrysafe.com
Please contact SentrySafe if you are still having troubles with this safe. We have a gas strut replacement kit available. Call the SentrySafe Customer...
Good safe.
Would RecommendGreat for safety and convenience. Looks good too.
From sentrysafe.com

Sorry about your experience. If you havent done so yet please give us a call and we'd be happy to see what we can do to rectify the situation. Please...