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POWERbot R9350 Auto Charging Pet Robotic Vacuum Cleaner

Ratings & Reviews for Samsung POWERbot R9350 Auto Charging Pet Robotic Vacuum Cleaner

3.7
180
Review
 3.7 out of 5
180 Reviews


68% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

This high-performance robot vacuum receives mostly positive reviews for its strong suction power, effective cleaning on carpets and hard floors, and convenient features like scheduling and smart home integration. Many users report it does an excellent job of picking up pet hair. However, some customers have experienced issues with the vacuum getting stuck, failing to map the entire home, and having a short battery life. There are also concerns about the high cost of replacement parts and poor customer service. Overall, this is a capable robot vacuum, but its long-term reliability and value for the price are questionable based on the mixed reviews.

Customer review summary generated by AI, including incentivized reviews.
180 Customer Reviews

Sucking up the garbage in life

Would Recommend

[This review was collected as part of a promotion.] I just recently bought this vacuum and I absoluetly love this. Its suction power is better than any other vacuum that I have used. I would recommend this to anyone that is in need of a tough vacuum.

April 18, 2019

From Samsung US

Response from Samsung Cares

We are thrilled to know you are loving your POWERBOT. We appreciate your recommendations and thank you for selecting Samsung for your cleaning needs....

Samsung CaresMay 8, 2019

Great Samsung vacuum

Would Recommend

[This review was collected as part of a promotion.] Hate doing the vacuuming? With this amazing product, it is no longer a chore. The Powerbot R9350 is amazing. The suction on this model was outstanding. It was picking up stuff most vacuums before would miss. And the capacity of which it can hold tops anything similar. My wife has now had thos for 4 days and I couldn't ever imagine going back to a corded vacuum. I love that I can set a time and sit back and let it do its thing. I would recommend...

April 17, 2019

From Samsung US

Response from Samsung Cares

POWERbot to the rescue! Placing the chore of vacuuming over to the POWERbot and not sacrificing the cleanliness of your floors is such a relief for t...

Samsung CaresApril 18, 2019

Ready Set Clean

Would Recommend

So here you have a smart POWERbot that vacuums for you. The days of lugging out my heavy upright vacuum are over. Meet Chewy our Samsung PowerBot R9350. Chewy is a friendly Bot that zooms around vacuuming all the crumbs and dust bunnies. Chewy even comes with an extra filter, remote control, barriers, cleaning brush and a charging base. I am very impressed with how smart Chewy the Samsung PowerBot is. I fully charged Chewy before sending him out to vacuum. Now Chewy is a smart PowerBot, but...

April 17, 2019

From Samsung US

Response from Samsung Cares

In this busy lifestyle, we all now have we are happy to hear that Chewy has taken over the chore of vacuuming for you. Enjoy your free time! Thank y...

Samsung CaresApril 18, 2019

Must have Gadget for busy homes

Would Recommend

[This review was collected as part of a promotion.] My experience with the Powerbot R9350 has been great thus far. It can handle most everything I task it to do. I really like the copper with black color theme, makes the vacuum looks super modern. It can get into corners with ease and does a good job with dense pile carpet. Also, transition to hard floor and carpet is smooth without any issues. I have one area throw rug with higher shaggy pile that the vacuum did have issues transitioning too, b...

April 17, 2019

From Samsung US

Response from Samsung Cares

Samsung is pleased to hear that you are enjoying your new POWERbot. A peace of mind knowing that your POWERbot is doing the cleaning for you is price...

Samsung CaresApril 18, 2019

Great Cleaning Robot

Would Recommend

We have many Samsung device in my home, this robot is able integrate with other Samsung device. I have two Powerbots (R9350 and R7040). R7040 is working very well, hence, I purchased 9350 again. You can control PowerBot using WiFi and remote controller. You can connect PowerBot to wifi and then control it via your phone, Samsung TV, or other Samsung Device. For R7040, it works very well for config Wifi or control via Samsung device. But, I meet some trouble on 9350 PowerBots. I can't connect...

April 6, 2019

From Samsung US

Response from Samsung Cares

In this busy lifestyle, we all now have we are happy that we could give you a buddy to take over the chore of vacuuming for you. Glad that you and you...

Samsung CaresApril 9, 2019

PowerBot Turbo vs Malu

Would Recommend

[This review was collected as part of a promotion.] PowerBot Turbo vs Malu We got this Samsung PowerBot to help combat the fur our Husky Collie Mix loves to share with us. Unboxing this robot vacuum is easy. The time to set this up was very minimal. I eagerly wanted to test this against the onslaught of fur left by our playful Husky Collie Mix named Malu. The manual is well written a suggests that you wait 30 minutes for it to charge. I would suggest that you wait for a full charge if you wan...

April 6, 2019

From Samsung US

Response from Samsung Cares

Samsung is pleased to know that you are enjoying your new POWERbot and the bang-up job it is doing with the pet hair. Thank you for being a part of th...

Samsung CaresApril 9, 2019

App Is Terrible

Would Recommend

I have had this vacuum for a year and it works great. I did have to send it back for a defective battery, but it works like a champ. What doesn't work is the app. I have only been able to connect to the vacuum once and since they I have never been able to log into the app and not have to reinstall the appliance. I can't change the vacuum times or settings from my phone. I have totally given up. It has now created it's own schedule times and vacuums when it wants to and we are at it's mercy...

March 9, 2019

From Samsung US

Response from Samsung Cares

lonerangervacuummom, I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing these links with inf...

Samsung CaresMarch 12, 2019

Great vacuum for our 4 dogs

Would Recommend

We have two of these vacuums to take care of our home; they work great. This is the newest one with more features than our last one.

March 5, 2019

From Samsung US

Response from Samsung Cares

Samsung is happy to hear that we have exceeded your expectations with our POWERbot. We appreciate you being a loyal member of the Samsung family! ^Ca...

Samsung CaresMarch 7, 2019

Vacuum works great but features suck

Would Not Recommend

Bought this at a whole sale club. Looked a reviews before buying saw that it had great reviews. Also liked the fact it was advertised as ‘room mapping.’ Now that I have it home....no room mapping and app sucks! Do more research if this feature is what you want. But the l like the model.

February 18, 2019

From Samsung US

Response from Samsung Cares

Roboco, you are a valued member of the Samsung family and your experience matters to us. Samsung is continually improving its products and services,...

Samsung CaresFebruary 21, 2019

POWERbot 9350 Series

Would Recommend

The POWERbot 9350 series arrived a few days ago and we've used it twice. Set up was easy and connecting it to SmartThings was seamless. It did take me awhile to figure out how to create a floorplan but that was user error. A great feature is the schedule setting feature. Users can set up a cleaning schedule simply by the press of a couple of options on the remote. Yesterday morning I set up a schedule to have it clean while we were out of the house and at the moment it was scheduled to begin I r...

February 17, 2019

From Samsung US

Response from Samsung Cares

Samsung is pleased to hear that you are enjoying your new POWERbot. A peace of mind knowing that your POWERbot is doing the cleaning for you is price...

Samsung CaresFebruary 20, 2019

Great product

Would Recommend

Working night shift is leaving me pretty exhausted. The last thing I want to do coming home from work is to vacuum. My POWERbot is an excellent help. From the design to the way it works; everything is fantastic. I am very thankful. I wish, I got it sooner. This vacuum just knows what to do. It cleans beautifully. Samsung is simply the best!

February 15, 2019

From Samsung US

Response from Samsung Cares

Samsung is pleased to hear that you are enjoying your new POWERbot. A peace of mind knowing that your POWERbot is doing the cleaning for you is price...

Samsung CaresFebruary 18, 2019

Powerful but...

Would Not Recommend

Bought this in Oct and it exceeded my expectations. Two months later, suction is still powerful but it just goes around in circles like it is stuck in an invisible box. The only way for me it to move to a different direction is to point the controller to the direction I want it to go and I have to be no more than 4 feet from the vacuum to do that. With my busy schedule I don't have the luxury to clean daily, that's why I bought the powerbot. If I knew this was going to happen, I would have bo...

February 13, 2019

From Samsung US

1 year old

Would Not Recommend

I loved this vacuum in the beginning, now not so much. After a while I got sick of babysitting it. It gets hung up way too often! It has never cleaned for a reasonable length of time (under 20 min....about one room) on high suction. Now all it does is run backwards and in circles. WAY too much money for the pain it has become.

January 17, 2019

From Samsung US

Response from Samsung Cares

I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing this link: http://bit.ly/2T0BwXR, with in...

Samsung CaresJanuary 18, 2019

robot vacuum review

Would Recommend

So far works great it cleans a very large condo in two charges. Very powerful

January 14, 2019

From Samsung US

Response from Samsung Cares

Like ax! That's fantastic to hear! Everyone wants their vacuum to be powerful, and enhance their cleaning experience. I'm glad you found that with you...

Samsung CaresJanuary 21, 2019

Worked great at first

Would Not Recommend

Vacuum leaves a ton of dog hair in carpet. Very disappointed

December 29, 2018

From Samsung US

Response from Samsung Cares

Lu07, I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing these links with information about ...

Samsung CaresJanuary 31, 2019

So far so good.

Would Recommend

I bought this model right before Thanksgiving. It has worked as advertised. No issues with WIFI or floor coverage. Way better than my older model Roomba Having said that I am concerned about the battery life and have done research on this. 238.00 is very high for a battery replacement that you can get ONLY from Samsung. Also I would like to know if they are ever going to make skins for the units as they do tend to bump every now and then into things.

December 5, 2018

From Samsung US

Response from Samsung Cares

That's fantastic news! Everyone wants their vacuum to be powerful, and enhance their cleaning experience. I'm glad you found that with your new Samsun...

Samsung CaresFebruary 20, 2019

So far so good

Would Recommend

I always wanted a robot vacuum but never thought I would need one, until now. I bought this because I just never have the time to clean like I want. I noticed this when I get in the shower and all the dirt, dust, and hair that washes from my feet. I thought I was doing good but that was unacceptable for me. Now, I don't have that issue and I don't cringe when I wash the bottom of my feet. It's easy to use, easy to setup, and pretty cool looking. I set this up late and I let it map out the place ...

December 1, 2018

From Samsung US

Response from Samsung Cares

Ltru1, that's fantastic news! Everyone wants their vacuum to be powerful, and enhance their cleaning experience. I'm glad you found that with your new...

Samsung CaresMarch 13, 2019

Not happy and would never purchase another

Would Not Recommend

After researching these type products I felt the Powerbot would do the best job, having 3 dogs. When the unit works properly, I do give it credit for suction and cleaning. That I'll give to Samsung but that's about it. The machine can never find its home platform and it's in the wide open. The unit constantly gets stuck in areas it never should. One of my biggest disappointments is it has literally fell down the stairs several times. I decided to buy another unit from another manufacturer and it...

November 27, 2018

From Samsung US

Response from Samsung Cares

I definitely understand your concerns and appreciate the feedback. We are continually improving our products and services, and your feedback is vital...

Samsung CaresMarch 26, 2019

Poor Battery Life!

Would Not Recommend

I bought model ST2AK9350WK for a Christmas gift last year and the battery is already failing to keep a charge. Vacuum will last no more than 10 minutes and then it takes days to recharge!!!

November 25, 2018

From Samsung US

Response from Samsung Cares

I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are...

Samsung CaresMarch 28, 2019

Awesome

Would Recommend

Got this today and it works perfect!- ...it his every part of the room and picks every piece of dirt!

November 25, 2018

From Samsung US

Response from Samsung Cares

That's fantastic news! We are thrilled to know our POWERBOT has added a little something special to your home, and when the time came to transition t...

Samsung CaresMarch 29, 2019