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POWERbot R9350 Auto Charging Pet Robotic Vacuum Cleaner

Ratings & Reviews for Samsung POWERbot R9350 Auto Charging Pet Robotic Vacuum Cleaner

3.7
180
Review
 3.7 out of 5
180 Reviews


68% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

This high-performance robot vacuum receives mostly positive reviews for its strong suction power, effective cleaning on carpets and hard floors, and convenient features like scheduling and smart home integration. Many users report it does an excellent job of picking up pet hair. However, some customers have experienced issues with the vacuum getting stuck, failing to map the entire home, and having a short battery life. There are also concerns about the high cost of replacement parts and poor customer service. Overall, this is a capable robot vacuum, but its long-term reliability and value for the price are questionable based on the mixed reviews.

Customer review summary generated by AI, including incentivized reviews.
180 Customer Reviews

Samsung turbo vac

Would Recommend

[This review was collected as part of a promotion.] the first one we bought at best buy had problems, many problems. the second one was purchased at bed bath & beyond. it is great!

October 12, 2019

From Samsung US

Response from Samsung Cares

We are thrilled to know you love your POWERBOT. Thank you for selecting Samsung for your cleaning needs. ^Cat

Samsung CaresNovember 6, 2019

Pleased - Certainly better than others

[This review was collected as part of a promotion.] i have used a couple of these, and this one is the best that i've used. i simply use it manually without needing the app and the networking … and it does well.

October 11, 2019

From Samsung US

Response from Samsung Cares

Samsung is happy that you are happy with your new POWERbot and that we have met your expectations. Thank you for being a part of the Samsung family. ...

Samsung CaresNovember 6, 2019

Great purchase

Would Recommend

[This review was collected as part of a promotion.] it works as advertised but the downside is the app. it could be more helpful

October 11, 2019

From Samsung US

Response from Samsung Cares

We appreciate the feedback you provided about your microwave. Samsung is continually improving its products and services, and your feedback is vital t...

Samsung CaresNovember 21, 2019

Excellent product

Would Recommend

[This review was collected as part of a promotion.] excellent, clean the entire house and cover corners very well. pick a lot of unseen ducts. my wife is very happy with the robot.

October 11, 2019

From Samsung US

Response from Samsung Cares

Samsung is pleased to hear that our POWERbot has made your cleaning experience so much easier for you. Thank you for selecting Samsung for your cleani...

Samsung CaresNovember 21, 2019

Works pretty good, 80%

Would Recommend

[This review was collected as part of a promotion.] wheel broke after 1 year. it was just a cheap plastic spring mount. i had to replace the whole assembly. filter case plastic tab may break. wifi feature does not work.

October 11, 2019

From Samsung US

Response from Samsung Cares

I realize your experience has been less than ideal, and I would like to change that. I want to help by providing these links with information that add...

Samsung CaresNovember 21, 2019

Great suction

Would Recommend

[This review was collected as part of a promotion.] i have had this vacuum for almost 2 years now. i had one problem in the beginning, called samsung and they repaired it. it works great, sometimes it gets lost around the kitchen

October 11, 2019

From Samsung US

Response from Samsung Cares

We are glad you found satisfaction in the powerful performance of your POWERbot. Thank you for being a part of the Samsung family. ^Cat

Samsung CaresDecember 31, 2019

Good vacuum

Would Recommend

[This review was collected as part of a promotion.] strong suction and excellent cleaning. good over low pile carpets. easy to setup. would be nice to have slightly larger storage container for debris. need to empty a few times a week from wool rugs

October 11, 2019

From Samsung US

Response from Samsung Cares

Samsung is pleased to hear that our POWERbot has made your cleaning experience so much easier for you. Thank you for selecting Samsung for your cleani...

Samsung CaresJanuary 2, 2020

Even better

Would Recommend

[This review was collected as part of a promotion.] this vacuum is absolutely awesome. after it maps out the area it vacuums in straight paths cleaning as much area as possible. the turbo setting is really powerful.

October 11, 2019

From Samsung US

Response from Samsung Cares

Samsung is happy that you are happy with your new POWERbot and that we have exceeded your expectations. Thank you for selecting Samsung for your clea...

Samsung CaresJanuary 2, 2020

Doesn't Last

Would Not Recommend

i bought two of these. both of them rapidly lost their ability to hold a charge and eventually wouldn't even stay on unless on the charger. this occurred right after their warranties expired.

September 7, 2019

From Samsung US

Response from Samsung Cares

I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are...

Samsung CaresSeptember 9, 2019

Has gone beyond expectations

[This review was collected as part of a promotion.] I have fallen in love with the Samsung Powerbot 9350. It has literally saved me hours of work a week. It goes from carpet to hard surface with ease and can maneuver around furniture with out getting stuck. Every time empty the dirt I am shocked how much it picks up. The first day I ran the vacuum I had just cleaned manually so I didn’t think it would pick up too much but to my surprise the bin was full of dirt which I realized it’s sucti...

August 16, 2019

From The Insiders

Response from Samsung Cares

Samsung is pleased to hear that you and your POWERbot have teamed up together with SmartThings to make the task vacuuming easier. Enjoy your free tim...

Samsung CaresAugust 19, 2019

Powerful Robot.

[This review was collected as part of a promotion.] The Power-bot was able to pick up my animals hair, and I have a Australian Shepherd, and even a German Shepherd, and it had no problems picking up the hair which to me is important, and this little thing is so craft, and it amazes me how simple something like this can be so powerful like this. It also picks up my cats hair, and cleans my house all the spotless, and I am picky about my house being clean clean. The rollers are super effective, a...

August 16, 2019

From The Insiders

Response from Samsung Cares

Samsung is pleased to know that you are enjoying your new POWERbot and the bang-up job it is doing with the pet hair. Thank you for being a part of th...

Samsung CaresAugust 19, 2019

Nice but drawbacks

Would Recommend

the powerbot has done a great job of cleaning. works as advertised. it misses some rooms and gets lost when it needs to get back to the charging station.

August 15, 2019

From Samsung US

Response from Samsung Cares

Pennnguin, I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing you this link to an article wi...

Samsung CaresAugust 16, 2019

Best robot vaccume I have owned

Would Recommend

i have tried 2 other robot vacs. this one is by far the best.

August 9, 2019

From Samsung US

Response from Samsung Cares

The "Best" is what we like to hear because we strive to give our customers top-notch quality and performance with each product. Thank you for being pa...

Samsung CaresAugust 12, 2019

PowerBot 9350, great suction power, amazing vacuum

Would Recommend

[This review was collected as part of a promotion.] no more dog fur all over the house. the powerbot thoroughly cleans the open areas and under chairs, tables, and around objects in a smart, systematic way in 40min. the house is approx. 1,200 sq.ft.

August 4, 2019

From Samsung US

Response from Samsung Cares

Samsung is pleased to know that you are enjoying your new POWERbot and the bang-up job it is doing with the pet hair. Thank you for being a part of th...

Samsung CaresAugust 6, 2019

Small robot with lots of power and features.

[This review was collected as part of a promotion.] The POWERbot R9350 is a small but powerful little machine that can handle any vacuum cleaning job, whether it is a full scheduled cleaning or a small touch up mess. The R9350 has plenty of power and different suction levels to tackle all of my cleaning needs. I have two dogs and the R9350 keeps up with the messes they can leave behind. My wife and daughters have long hair and the maintenance of cleaning the beater bar is super simple, just push...

June 27, 2019

From The Insiders

Response from Samsung Cares

Samsung is pleased to hear that you and your POWERbot have teamed up together with SmartThings to make the task vacuuming a thing of the past, and lif...

Samsung CaresJune 30, 2019

This. Robot. Sucks.

[This review was collected as part of a promotion.] As a roboticist, let me just say: the localization ability of this vacuum is impressive. For the techies out there, this robot uses a variety of sensors to determine where it is. It appears to have both a pressure-sensitive bumper and a couple single-point IR sensors for (presumably) avoiding nearby obstacles. It uses an upward-facing camera to track visual features on (or near) the ceiling. I have a pop-corn ceiling, which I suspect only enhan...

June 27, 2019

From The Insiders

Response from Samsung Cares

Samsung is pleased to hear that you and your POWERbot have teamed up together with SmartThings to make the task vacuuming easier. Enjoy your free tim...

Samsung CaresJune 30, 2019

Dont expect the Mapping function to work.

Would Not Recommend

[This review was collected as part of a promotion.] i have attached my actual floorplan and the map my second r9350 created for comparison. it was replaced because the first one could not map my house.

June 25, 2019

From Samsung US

Response from Samsung Cares

I definitely understand how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matter...

Samsung CaresJune 27, 2019

Spent more time being repaired then cleaning

Would Not Recommend

this product has died and its brush warped many times. and athough it says 10 year warranty on the device - for the motor - there is no where to contact samsung for this. ridiculous!

June 17, 2019

From Samsung US

Response from Samsung Cares

I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing you this link to an article with informat...

Samsung CaresJune 19, 2019

Love

[This review was collected as part of a promotion.] I highly recommend this Vacumm, I love that fact that it’s one less thing to do when cleaning up the house. It works perfectly

June 14, 2019

From The Insiders

Response from Samsung Cares

In this busy lifestyle, we all now have we are happy that we could give you a buddy to take over the chore of vacuuming for you. Thank you for selecti...

Samsung CaresJune 17, 2019

Works better than a vacuum

[This review was collected as part of a promotion.] I wanna give this product my honest and best review. I thought that this product is on the high side of price but it actually works pretty well and the design is neat. I have wooden and carpet flooring when I received this product I noticed it did a fantastic job with the carpet , it has a really strong suction that picks up anything no matter the size.

June 14, 2019

From The Insiders

Response from Samsung Cares

Samsung is happy that you are happy with your new POWERbot and that we have met your expectations. Thank you for being a part of the Samsung family. ...

Samsung CaresJune 17, 2019