
Ratings & Reviews for Samsung POWERbot R9350 Auto Charging Pet Robotic Vacuum Cleaner
Ratings may include incentivized customer reviews.
What Customers Are Saying
This high-performance robot vacuum receives mostly positive reviews for its strong suction power, effective cleaning on carpets and hard floors, and convenient features like scheduling and smart home integration. Many users report it does an excellent job of picking up pet hair. However, some customers have experienced issues with the vacuum getting stuck, failing to map the entire home, and having a short battery life. There are also concerns about the high cost of replacement parts and poor customer service. Overall, this is a capable robot vacuum, but its long-term reliability and value for the price are questionable based on the mixed reviews.
Customer review summary generated by AI, including incentivized reviews.Samsung turbo vac
Would Recommend[This review was collected as part of a promotion.] the first one we bought at best buy had problems, many problems. the second one was purchased at bed bath & beyond. it is great!
From Samsung US
Pleased - Certainly better than others
[This review was collected as part of a promotion.] i have used a couple of these, and this one is the best that i've used. i simply use it manually without needing the app and the networking … and it does well.
From Samsung US
Samsung is happy that you are happy with your new POWERbot and that we have met your expectations. Thank you for being a part of the Samsung family. ...
Great purchase
Would Recommend[This review was collected as part of a promotion.] it works as advertised but the downside is the app. it could be more helpful
From Samsung US
We appreciate the feedback you provided about your microwave. Samsung is continually improving its products and services, and your feedback is vital t...
Excellent product
Would Recommend[This review was collected as part of a promotion.] excellent, clean the entire house and cover corners very well. pick a lot of unseen ducts. my wife is very happy with the robot.
From Samsung US
Samsung is pleased to hear that our POWERbot has made your cleaning experience so much easier for you. Thank you for selecting Samsung for your cleani...
Works pretty good, 80%
Would Recommend[This review was collected as part of a promotion.] wheel broke after 1 year. it was just a cheap plastic spring mount. i had to replace the whole assembly. filter case plastic tab may break. wifi feature does not work.
From Samsung US
I realize your experience has been less than ideal, and I would like to change that. I want to help by providing these links with information that add...
Great suction
Would Recommend[This review was collected as part of a promotion.] i have had this vacuum for almost 2 years now. i had one problem in the beginning, called samsung and they repaired it. it works great, sometimes it gets lost around the kitchen
From Samsung US
We are glad you found satisfaction in the powerful performance of your POWERbot. Thank you for being a part of the Samsung family. ^Cat
Good vacuum
Would Recommend[This review was collected as part of a promotion.] strong suction and excellent cleaning. good over low pile carpets. easy to setup. would be nice to have slightly larger storage container for debris. need to empty a few times a week from wool rugs
From Samsung US
Samsung is pleased to hear that our POWERbot has made your cleaning experience so much easier for you. Thank you for selecting Samsung for your cleani...
Even better
Would Recommend[This review was collected as part of a promotion.] this vacuum is absolutely awesome. after it maps out the area it vacuums in straight paths cleaning as much area as possible. the turbo setting is really powerful.
From Samsung US
Samsung is happy that you are happy with your new POWERbot and that we have exceeded your expectations. Thank you for selecting Samsung for your clea...
Doesn't Last
Would Not Recommendi bought two of these. both of them rapidly lost their ability to hold a charge and eventually wouldn't even stay on unless on the charger. this occurred right after their warranties expired.
From Samsung US
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are...
Has gone beyond expectations
[This review was collected as part of a promotion.] I have fallen in love with the Samsung Powerbot 9350. It has literally saved me hours of work a week. It goes from carpet to hard surface with ease and can maneuver around furniture with out getting stuck. Every time empty the dirt I am shocked how much it picks up. The first day I ran the vacuum I had just cleaned manually so I didn’t think it would pick up too much but to my surprise the bin was full of dirt which I realized it’s sucti...
From The Insiders
Samsung is pleased to hear that you and your POWERbot have teamed up together with SmartThings to make the task vacuuming easier. Enjoy your free tim...
Powerful Robot.
[This review was collected as part of a promotion.] The Power-bot was able to pick up my animals hair, and I have a Australian Shepherd, and even a German Shepherd, and it had no problems picking up the hair which to me is important, and this little thing is so craft, and it amazes me how simple something like this can be so powerful like this. It also picks up my cats hair, and cleans my house all the spotless, and I am picky about my house being clean clean. The rollers are super effective, a...
From The Insiders
Samsung is pleased to know that you are enjoying your new POWERbot and the bang-up job it is doing with the pet hair. Thank you for being a part of th...
Nice but drawbacks
Would Recommendthe powerbot has done a great job of cleaning. works as advertised. it misses some rooms and gets lost when it needs to get back to the charging station.
From Samsung US
Pennnguin, I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing you this link to an article wi...
Best robot vaccume I have owned
Would Recommendi have tried 2 other robot vacs. this one is by far the best.
From Samsung US
The "Best" is what we like to hear because we strive to give our customers top-notch quality and performance with each product. Thank you for being pa...
PowerBot 9350, great suction power, amazing vacuum
Would Recommend[This review was collected as part of a promotion.] no more dog fur all over the house. the powerbot thoroughly cleans the open areas and under chairs, tables, and around objects in a smart, systematic way in 40min. the house is approx. 1,200 sq.ft.
From Samsung US
Samsung is pleased to know that you are enjoying your new POWERbot and the bang-up job it is doing with the pet hair. Thank you for being a part of th...
Small robot with lots of power and features.
[This review was collected as part of a promotion.] The POWERbot R9350 is a small but powerful little machine that can handle any vacuum cleaning job, whether it is a full scheduled cleaning or a small touch up mess. The R9350 has plenty of power and different suction levels to tackle all of my cleaning needs. I have two dogs and the R9350 keeps up with the messes they can leave behind. My wife and daughters have long hair and the maintenance of cleaning the beater bar is super simple, just push...
From The Insiders
Samsung is pleased to hear that you and your POWERbot have teamed up together with SmartThings to make the task vacuuming a thing of the past, and lif...
This. Robot. Sucks.
[This review was collected as part of a promotion.] As a roboticist, let me just say: the localization ability of this vacuum is impressive. For the techies out there, this robot uses a variety of sensors to determine where it is. It appears to have both a pressure-sensitive bumper and a couple single-point IR sensors for (presumably) avoiding nearby obstacles. It uses an upward-facing camera to track visual features on (or near) the ceiling. I have a pop-corn ceiling, which I suspect only enhan...
From The Insiders
Samsung is pleased to hear that you and your POWERbot have teamed up together with SmartThings to make the task vacuuming easier. Enjoy your free tim...
Dont expect the Mapping function to work.
Would Not Recommend[This review was collected as part of a promotion.] i have attached my actual floorplan and the map my second r9350 created for comparison. it was replaced because the first one could not map my house.
From Samsung US
I definitely understand how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matter...
Spent more time being repaired then cleaning
Would Not Recommendthis product has died and its brush warped many times. and athough it says 10 year warranty on the device - for the motor - there is no where to contact samsung for this. ridiculous!
From Samsung US
I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing you this link to an article with informat...
Love
[This review was collected as part of a promotion.] I highly recommend this Vacumm, I love that fact that it’s one less thing to do when cleaning up the house. It works perfectly
From The Insiders
In this busy lifestyle, we all now have we are happy that we could give you a buddy to take over the chore of vacuuming for you. Thank you for selecti...
Works better than a vacuum
[This review was collected as part of a promotion.] I wanna give this product my honest and best review. I thought that this product is on the high side of price but it actually works pretty well and the design is neat. I have wooden and carpet flooring when I received this product I noticed it did a fantastic job with the carpet , it has a really strong suction that picks up anything no matter the size.
From The Insiders
Samsung is happy that you are happy with your new POWERbot and that we have met your expectations. Thank you for being a part of the Samsung family. ...
We are thrilled to know you love your POWERBOT. Thank you for selecting Samsung for your cleaning needs. ^Cat