
Ratings & Reviews for Samsung POWERbot R9350 Auto Charging Pet Robotic Vacuum Cleaner
Ratings may include incentivized customer reviews.
What Customers Are Saying
This high-performance robot vacuum receives mostly positive reviews for its strong suction power, effective cleaning on carpets and hard floors, and convenient features like scheduling and smart home integration. Many users report it does an excellent job of picking up pet hair. However, some customers have experienced issues with the vacuum getting stuck, failing to map the entire home, and having a short battery life. There are also concerns about the high cost of replacement parts and poor customer service. Overall, this is a capable robot vacuum, but its long-term reliability and value for the price are questionable based on the mixed reviews.
Customer review summary generated by AI, including incentivized reviews.Wonderful product
Would RecommendLove it! Great power and suction. No problems with getting stuck on anything. Money well spent.
From Samsung US
Great Suction but oversensitive and not built to last
Would Not RecommendI have been using this vacuum since mid September and while the cleaning power is exceptional and the mapping feature handy it did not live up to its price tag, The mapping feature is low tech at best, does not map the rooms super well and will combine some rooms. It has no feature to select areas in a room for it to avoid (other than put down some ugly magnetic tape). Its oversensitive safety features also cause the robot to shut off about 60% of the time I send it out to clean. The battery pow...
From Samsung US
Great cleaning tool
Would Recommend[This review was collected as part of a promotion.] This machine cleans circles around our 3 year old iRobot. Once again a Samsung product helps me escape iPrison.
From Samsung US
We love our vacuum
Would RecommendThis product really cleans floors ! Scheduled to vacuum and it does a great job. I could not connect to my phone. Instructions are hard to understand if you're not tech savvy.
From Samsung US
It works well and does a good job.
[This review was collected as part of a promotion.] The only thing about the Robot is it does not always clean the area's I want it to clean, also it does not always want to go back to it's station. As far as cleaning it does a good job.
From Samsung US
Great product
Would RecommendI love my robot, does a great job, well worth the purchase price.
From Samsung US
Vacuum gets lost and fails
Would Not RecommendThis vacuum is not ready for the real world. It fails constantly to go over a small area rug. It fails to navigate to a specified room and this command can only be done when the vacuum is charging. It can only clean small pieces of trash but first you will need to pick up larger objects. And its always getting stuck when it is cleaning. Design is too big to go under most items such as sofas, beds, cabinets.
From Samsung US
Perfect for Everyday Cleaning
Would RecommendThis product clears off my worries on cleaning my house. It helps me a lot especially I'm on the go all the time.
From Samsung US
lov to have a vac that can take care of the job that physical is hard for me to do and more often than my husband
Would Recommenddoes an excellent job....ashamed of how dirty and dusty our carpets were...dogs approve too!
From Samsung US
Improved Suspension
Would RecommendThe 9350 model added counter weights to the front for improved suspension balance making traps in contact with furniture much less likely. Whether on other newer models unknown. Another unique advantage is the large wheels and better treads allowing movement on slick carpets other robots cannot handle. The only choice in some situations.
From Samsung US
Great, but not perfect
Would RecommendRecently married and moved into a 2bedroom condo. Because my wife and I work long hours while our lovely king charles cavalier dog sheds nonstop at home, we wanted to find a robot vacuum to help us save time. I must say that we have NOT laid a hand on our manual vacuum since buying the powerbot. We purchased the Powerbot from Samsung over Roomba and other brands mainly because of their reputation and features. The suction power is as advertised and extremely powerful. This sucks up everythin...
From Samsung US
Great Product
Would RecommendThis is my second Samsung Powerbot. I bought the first one in January and it had an unfortunate encounter with legos. These little machines work great every day. With 2 children, 2 cats and a Great Dane it does what it says it does. It is great for maintaining clean floors. My only complaint is the brush takes a bit of a beating with everyday use. Hopefully Samsung will make replacements available soon. I appreciate the product and while a bit pricey, I think it's an excellent value.
From Samsung US
Looks Awesome So Far
Would RecommendGot my powerbot and I am super excited. Have an iRobot and this thing is super quiet and looks like its built like a tank. Cant wait to give it a weeks worth of joy and see how it handles things.
From Samsung US
Very clever machine
Would RecommendI was intrigued by the TV advertisement by Samsung. Instead of getting that machine, I purchased the 350 due to its superior suction. I wanted a robotic vacuum not a sweeper. Although I have no experience with competitive products, this thing is the bomb! It has incredibly clever logic in covering the floor. It is fast and loud (you can quiet it with reduced suction) and really cleans the carpet as well as the bare floor. I had just gotten through vacuuming with my upright vacuum, and the Powerb...
From Samsung US
MAJOR FAIL - Constantly stuck on the edge of the stair - NEVER able to complete floorplan creation
Would Not RecommendMAJOR FAIL - Constantly stuck on the edge of the stair - NEVER able to complete floor plan creation. After 90 minutes of scanning, as soon as it got stuck or detects itself "lifted" or battery runs out, then whole process would be cancelled immediately. If it already spent 90minutes or 90% scanning, you will have start the process from scratch. There's no way for it to resume floor plan creation. This is a MAJOR FAIL. This is so frustrating.
From Samsung US
Great for wood flooring& tile
Would RecommendUnbelievable cleaning power! If you have pets that shed hair, this is a dream for helping clean it everyday. So nice to just set a schedule or press the clean button & watch it go. Love it!!!!
From Samsung US
Dog hair cleaner upper
Would RecommendWe have two large dogs with an insane amount of dog hair. This thing does a fantastic job. Apart from the dustbin capacity filling up if we let it go a couple of days, this vacuum is fantastic. We avoid the capacity problem by running auto-clean while we're at work and we don't have any problems and since we use SmartThings, we can automate the process even further. The price is high, but it does a great job.
From Samsung US
powerfull unit
Would RecommendThe vacuum power is great, this unit picks up far more dirt and pet hair than my previous robot. The only con is it sometimes gets stuck under kitchen chairs.
From Samsung US
Awesome suction
Would RecommendIt picks up all the dirt and dust on the floor with ease
From Samsung US
Tomorrow-lands home today!
Would RecommendOutrageous future robotics.. gets a little lost at times but is capable of finding it's way! Highly recomended
From Samsung US