Ratings may include incentivized customer reviews.
What Customers Are Saying
This washing machine has mixed reviews. Customers report it cleans well, has a large capacity, and is quiet. However, many experienced significant issues like water leaks, excessive vibration, and premature failure of key components. A majority of customers were dissatisfied with the product quality and durability, as well as the brand's customer service.
Customer review summary generated by AI, including incentivized reviews.Does a Great Job and Has Great Features.
Would RecommendThis washer replaced a different brand front loading washer that we had for 11 years. This washer has the same exterior dimensions as the washer it replaced; however, the drum has a lot more capacity. It does a great job washing our clothes and is much quieter than our old washer. I love the Add Wash feature. I usually find something, especially a sock, that fell out of the pile as it was carried to the laundry room and not having to cancel the cycle to put it in the washer is a brilliant featur...
From Samsung US
Quiet & Cleaning Power
Would RecommendI've only had this washer for less than a week and have done 4 loads, but the quietness and cleaning power surpasses my previous front & top-loaders hands down!
From Samsung US
FRONT LOADERS SEEM THE SAME
Would Not RecommendI love the look of the washer but on three separate occasions, half loads were did not drain well. I checked the hoses, the door remained locked after unplugging the washer. My only solution was to use the Rise & Spin function to drain the excess water and unlock the washer.
From Samsung US
Great washer
Would RecommendWasher is amazing. Still trying to get used to all the features. I only use a little bit of detergent and my clothes comes out smelling really strong.
From Samsung US
Great so far!
Would RecommendI've had this washer for 9 days and I run it from morning to night - trying to catch up after 30 days of not having a washer over the holiday (TG). Things to know: when washing towels use 1/2 of the amount of liquid detergent you would normally use; otherwise, you will have to run a rinse and spin cycle to remove all the excess soap. Delicate cycle is best for knit clothes - permanent press is great for denim or heavier material. Disclaimer, I am not a professional laundress (I just play one at ...
From Samsung US
My New Washer
Would RecommendI love my new washer! The design and options are fantastic. I am going to enjoy using the my new Samsung Washer.
From Samsung US
Better than expected!
Would RecommendThis is our first front loading washer and was a little skeptical. So far it has out preformed our expectations. The laundry takes less time to do now and each load has cleaned up great. The Samsung dryer we have is the perfect compliment for finishing our laundry. The clothes come out softer and cleaner than ever before.
From Samsung US
Still would prefer dials instead of computer
Would RecommendVery good overall product. They size is a little to large for the area we had to put it in. It is very hard getting used to the front load when you are used to a top load but I like the front load feature because the top loaders today are too deep for people that are under 5 foot tall.
From Samsung US
So Far So Good!
Would RecommendJust received and so far, love all the features and options! Looks good, and love having a flat top to fold laundry on!
From Samsung US
Love My New Samsung Washer
Would RecommendWe bought the dryer in June, just bought the washer, LOVE IT
From Samsung US
Great Washer
Would RecommendI have always been a top loader user but am enjoying this front loader washer. Our clothes and bedding have come out much cleaner than in the past. I wish we were able to get the pedastal but the washer and dryer were at the max of our budget. The washer does sit a little low without the pedastal but no different than any other front load washer.
From Samsung US
Washer has some good features
Would RecommendWe just had the washer installed today. Took and washed and load of towels and some whites. The washer did a great job. Will update in a few weeks to let you know how it is washing
From Samsung US
Excellent all-around features
Would Recommend[This review was collected as part of a promotion.] I am extremely happy with this washer. It has more than enough features for anything you would want to do, and I'm sure that it will be very depandable for years to come!
From Samsung US
HORRIBLE customer service
Would Not RecommendReceived this matched set couple of days before Thanksgiving, 2016. The installers failed to properly setup washer. The interior light didn't work. Had issues with the washer being balanced. Didn't know until the installers had left. While they were here I pointed out that it wasn't balanced and they adjusted it a little bit. Lo and behold, first load squeaked loudly.To top this off, I contacted Samsung and their service repair a specialist would contact me within 24-48 hours.Six 6 Days later I ...
New Front Load
Would RecommendWe just got our new frontload washer to replace our old top load. The washer plenty of bells and whistles and looks great. The washer seems to use a lot less water which should cut down on the bills.
From Samsung US
Beautiful machine with vibration issue
Would RecommendI received my beautiful new washing machine on December 2nd 2016 and the first load of wash shook the machine so hard that the corner piece of the pedestal shook off of the machine. This was not a huge load, but did include two pairs of jeans, two towels and socks and underwear. I will adjust my rating later if I see an improvement.
Finally have my dream washer!
Would RecommendI have been waiting years to purchase a front load washer. This is great. The large capacity allows me to wash bedding that would not fit in my old washer. Clothes come out great with all the selections available. Very happy with my purchase.
From Samsung US
Great as expected .
Would RecommendVery spacios . Can fit 1 king covertor and some for a load . Easy to use .
From Samsung US
Super Speed- Cycle
Would RecommendComplete, thorough wash cycle in 30 minutes! A must have feature for on the go families!
From Samsung US
This product has great features with multi-purpose
Would RecommendMy wife enjoyed using this washier and it is a life saver. Excellent quality with electric efficiency as well as capacity to do the job.
From Samsung US
Hello, Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your washing ma...