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Ratings & Reviews for Samsung undefined

4.0
240
Review
 4 out of 5
240 Reviews


78% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

This washing machine has mixed reviews. Customers report it cleans well, has a large capacity, and is quiet. However, many experienced significant issues like water leaks, excessive vibration, and premature failure of key components. A majority of customers were dissatisfied with the product quality and durability, as well as the brand's customer service.

Customer review summary generated by AI, including incentivized reviews.
240 Customer Reviews

Does a Great Job and Has Great Features.

Would Recommend

This washer replaced a different brand front loading washer that we had for 11 years. This washer has the same exterior dimensions as the washer it replaced; however, the drum has a lot more capacity. It does a great job washing our clothes and is much quieter than our old washer. I love the Add Wash feature. I usually find something, especially a sock, that fell out of the pile as it was carried to the laundry room and not having to cancel the cycle to put it in the washer is a brilliant featur...

December 27, 2016

From Samsung US

Quiet & Cleaning Power

Would Recommend

I've only had this washer for less than a week and have done 4 loads, but the quietness and cleaning power surpasses my previous front & top-loaders hands down!

December 23, 2016

From Samsung US

FRONT LOADERS SEEM THE SAME

Would Not Recommend

I love the look of the washer but on three separate occasions, half loads were did not drain well. I checked the hoses, the door remained locked after unplugging the washer. My only solution was to use the Rise & Spin function to drain the excess water and unlock the washer.

December 19, 2016

From Samsung US

Response from Samsung Care

Hello, Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your washing ma...

Samsung CareApril 20, 2022

Great washer

Would Recommend

Washer is amazing. Still trying to get used to all the features. I only use a little bit of detergent and my clothes comes out smelling really strong.

December 16, 2016

From Samsung US

Great so far!

Would Recommend

I've had this washer for 9 days and I run it from morning to night - trying to catch up after 30 days of not having a washer over the holiday (TG). Things to know: when washing towels use 1/2 of the amount of liquid detergent you would normally use; otherwise, you will have to run a rinse and spin cycle to remove all the excess soap. Delicate cycle is best for knit clothes - permanent press is great for denim or heavier material. Disclaimer, I am not a professional laundress (I just play one at ...

December 15, 2016

From Samsung US

My New Washer

Would Recommend

I love my new washer! The design and options are fantastic. I am going to enjoy using the my new Samsung Washer.

December 12, 2016

From Samsung US

Better than expected!

Would Recommend

This is our first front loading washer and was a little skeptical. So far it has out preformed our expectations. The laundry takes less time to do now and each load has cleaned up great. The Samsung dryer we have is the perfect compliment for finishing our laundry. The clothes come out softer and cleaner than ever before.

December 11, 2016

From Samsung US

Still would prefer dials instead of computer

Would Recommend

Very good overall product. They size is a little to large for the area we had to put it in. It is very hard getting used to the front load when you are used to a top load but I like the front load feature because the top loaders today are too deep for people that are under 5 foot tall.

December 10, 2016

From Samsung US

So Far So Good!

Would Recommend

Just received and so far, love all the features and options! Looks good, and love having a flat top to fold laundry on!

December 8, 2016

From Samsung US

Love My New Samsung Washer

Would Recommend

We bought the dryer in June, just bought the washer, LOVE IT

December 7, 2016

From Samsung US

Great Washer

Would Recommend

I have always been a top loader user but am enjoying this front loader washer. Our clothes and bedding have come out much cleaner than in the past. I wish we were able to get the pedastal but the washer and dryer were at the max of our budget. The washer does sit a little low without the pedastal but no different than any other front load washer.

December 7, 2016

From Samsung US

Washer has some good features

Would Recommend

We just had the washer installed today. Took and washed and load of towels and some whites. The washer did a great job. Will update in a few weeks to let you know how it is washing

December 6, 2016

From Samsung US

Excellent all-around features

Would Recommend

[This review was collected as part of a promotion.] I am extremely happy with this washer. It has more than enough features for anything you would want to do, and I'm sure that it will be very depandable for years to come!

December 5, 2016

From Samsung US

HORRIBLE customer service

Would Not Recommend

Received this matched set couple of days before Thanksgiving, 2016. The installers failed to properly setup washer. The interior light didn't work. Had issues with the washer being balanced. Didn't know until the installers had left. While they were here I pointed out that it wasn't balanced and they adjusted it a little bit. Lo and behold, first load squeaked loudly.To top this off, I contacted Samsung and their service repair a specialist would contact me within 24-48 hours.Six 6 Days later I ...

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New Front Load

Would Recommend

We just got our new frontload washer to replace our old top load. The washer plenty of bells and whistles and looks great. The washer seems to use a lot less water which should cut down on the bills.

December 3, 2016

From Samsung US

Beautiful machine with vibration issue

Would Recommend

I received my beautiful new washing machine on December 2nd 2016 and the first load of wash shook the machine so hard that the corner piece of the pedestal shook off of the machine. This was not a huge load, but did include two pairs of jeans, two towels and socks and underwear. I will adjust my rating later if I see an improvement.

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Finally have my dream washer!

Would Recommend

I have been waiting years to purchase a front load washer. This is great. The large capacity allows me to wash bedding that would not fit in my old washer. Clothes come out great with all the selections available. Very happy with my purchase.

December 2, 2016

From Samsung US

Great as expected .

Would Recommend

Very spacios . Can fit 1 king covertor and some for a load . Easy to use .

November 27, 2016

From Samsung US

Super Speed- Cycle

Would Recommend

Complete, thorough wash cycle in 30 minutes! A must have feature for on the go families!

November 21, 2016

From Samsung US

This product has great features with multi-purpose

Would Recommend

My wife enjoyed using this washier and it is a life saver. Excellent quality with electric efficiency as well as capacity to do the job.

November 20, 2016

From Samsung US